Suyeon Lee

Review of Austin Infiniti

Just oil change took 2 hours and 10 minutes even ...

Just oil change took 2 hours and 10 minutes even I made appointment. The service adviser Chris said no need to make appointment for oil change. It just first come first serve manner and scheduling is only necessary for oil change with loaner car, but there are clearly two options in the website 'oil change' and 'oil change with loaner car'. He said it normally take 1 hour 30 mins. for oil change. It was same as my expectation time for the oil change. I waste total 50 mins - 40 mins. for oil change and 10 mins to make schedule through website and also I was late for pick up my kids. My car is ex35 and husband's car is ex60 but our next selection won't be infiniti again.