Diana Faulkner

Review of Austin Infiniti

I just purchased my second Infiniti and I m very h...

I just purchased my second Infiniti and I m very happy with the product as well as how I was treated at the dealership!!! Dana was my salesman and he was wonderful, I really appreciate his calm & collected nature! There were no hard sales here just support in finding what I was needing. I had the QX80 and loved every bit of it, but it was a lease and I needed to not only turn it in but I needed to downsize so that my elderly mother could easily get in and out of a vehicle.
So this time I went with the QX60 and it is a lovely vehicle too! After I made my decision I was turned over to Latoya & she was extremely lovely as well! She presents products to fine tune the vehicle to your specific needs & I found her nothing but helpful!
Also I ll definitely use the service dept going forward because there just happened to be a issue with the new QX60 s navigation system and they wouldn t give up on it until it was fixed! Which I really appreciate because it was working intermittently and I was afraid that they were going to find it only working while in their care, but they searched the whole darn system and found a loose connection somewhere. Which is interesting because even thou it was intermittent it didn t nessasarly act like a loose connection. So I was very pleased that they found the problem! I feel confident that it will work going forward.

Being that I had to return to the dealership I found both my salesman Dana and Latoya both to be exceptionally kind, personable & genuine! They took very good care of me at Austin Infiniti, I do highly recommend the whole dealership!!!