Aspen Home Improvement Review

Very disappointed. Roof installed by Aspen ...good sales pitch to get you to get the roof done. Very nice guy .. the work though ...that's another story .. no one came out to look at the roof to make sure it was done right. left a huge mess... Nails and roof shingles everywhere. STRESSED OVER AND OVER AGAIN about needing to make sure clean up was done right due to little ones. WAS TOLD THEY WOULD MAKE SURE IT WAS (They did come out to re-magnet) but after that still found over 40 not to mention because of the horrible clean up we have a fix it flat on our van as well as our car.. As well a popped wheel on our mower trailer only some of the nightmare. For $11,000 cost of our roof....plus damages to tires I would never recommend them. I don't believe the company handled it properly they got their money they could care less. Knowing my husband was being deployed and left me with a big mess.

Company and representative (Wyatt) were professional, on time and very knowledgeable. Explained their process and products in great detail. Provided us with several payment options that would work for us, the customer. The interaction we had with their representative (Wyatt) can not be put into words. The whole experience to date was GREAT. Can't wait to see the finished product. We are excited to be part of the Aspen Family.

The worst company, my roof star to leaking since the first day, they are scammers.

We had our garden window and roof replaced a few months ago. Josh was extremely helpful and the quality of the work is fantastic. Both jobs were completely quickly and cleanly. We will be using Aspen again when we have another project!

They completed a great siding job on my house. Timely and friendly! Felt very comfortable with them at my house. Beautiful job. I remember Michael being awesome! Highly recommend.

The windows I got were really nice. The work was done professionally. Great price and really flexible when I needed to make changes. Would use them again without any hesitation.

James was my sales man. He was very knowledgeable on products and protections provided to you as a consumer. The crew that came to do the work did a very good job. They worked from the time they got here till the time they left very good guys.

We ordered an entry door in March 2018 and have not received it yet! Aspen scheduled the delivery/installation of the door on May 31st, when they arrived they discovered that the sidelite they had ordered was on the wrong side, therefore the door couldn't be installed. Now mind you their sale rep came to our house and took measurements/placed the order. After investigating the matter, they apologized for the mix up and promised to expedite our order in an effort to make things right. Today is June 21st and we haven't heard a peep from Aspen. Terrible customer service!

I have dealt with Aspen Windows on a number of occasions and each time I have found the staff and products to be professional grade. I particularly enjoy their attention to detail! I am left feeling like I get an excellent return on my investment with each job. I highly recommend Aspen Windows.

I recently had my roof and windows replaced after receiving several estimates from other local contractors. There price was competitive. It was neither the highest nor the lowest quote that I received but it was far less than most and only slightly more than the least expensive estimate that I received. Considering the work promised and later performed, I didn t feel as if anyone else came close to offering the same value. To be fair, Aspen has done work for several of my family and friends over the last 20+ years and they were always satisfied. Despite the referrals, I still wanted to do my due diligence and couldn t be happier with the sales rep, Ken, the installation team led by Jeremy and everyone else that I came in contact with. The Atlas roof shingle is the best in the industry and I had Okna windows installed after exhausting myself with independent research to find it to be the best in the industry. I highly recommend this company to anyone in need of home improvement projects around their home. UPDATED NOTE: I've later joined the Aspen Team and enjoy working for this company as much as I enjoyed having them work for me

SO it gets better, today I had a AC Guy here and he was in the attic. THE INSTALLERS LEFT THE BROKEN BOARDS OUT AND WENT OVER THE HOLES WITH THE PAPER AND SHINGLES, WE HAVE A TOUNGE AND GROOVE ROOF. I AM GOING TO SAY I WOULDN'T RECOMMEND THESE GUYS. THAT HADS GOT TO BE THE WORST THING IV'E EVER SEEN..
I HAVE LEFT MESSAGES AND HOPE THEY GET BACK TO ME. THIS IS SERIOUS... ALL I CAN SAY IS WOW!!!
The Roof is done, It looks good a little damage that we will have to fix.. But that part was Okay. The installers where great. The customer service in Tampa was bad at best, Kiely doesn't think that answering the phone is good for relationships. Called 15 times, 1 response, had to call Pennsylvania to get anything done. When we started in August they said 6-8 weeks took over 13 weeks to get done, The agreement of monies was deposit-a little more at delivery of material, balance at finish, that didn't happen. so at the finish we had to come up with a large sum, and got a little pressure about payment, not a problem. STILL WAITING FOR MY LEIN RELEASE. I don't know if I'd recommend them because of the bad customer service from Tampa..and the long time 4+ weeks to come and clean up all the extra material that was left in my driveway...so wasn't the best experience good thing we are patient. and the installers didn't clean up the nails in the Grass, we had to buy a 4 foot magnet and clean them ourselves, as didn't want our dog to get a nail in his foot. That was the bad part about the installers.. not a good clean up/..OK IT IS NOW JAN 13 2020. AND I STILL DON'T HAVE A LEIN RELEASE FROM THE COMPANY. I HAVE TALKED WITH THEM THEY HAVE CAHED MY CHECK BUT STILL THE PROMISE OF THE RELEASE IS GONE BY WITH TIME LIKE ALL THE OTHER PROMISES.. ASPEN REALLY NEED TO WORK ON THERE CUSTOMER SKILLS. I SEE A LOT OF COMMENTS HERE HOW PROMPT THEY ARE, I STILL HAVE NOT SEEN THE PROMPTNESS EXCEPT FOR WHEN THEY WANTED TO GET PAID!!!

Aspen put in a slider in our dinningroom and a big bay window in our living room. They also took out a door and turned it into a window in our kitchen just prior to our kitchen expansion project. Additionally, the replaced a window with a door in the downstairs bar area to open towards a patio that was renovated with pavers. They also replaced three windows in the downstairs guest room/office. Overall, their workmanship was outstanding and their products are working beautifully. We're certainly going to use them again.

Amazing company!!! Great prices and salesman was super friendly and very knowledgeable. Would recommend them to my friends and family!!!

Love the work ! Aspen improvement did to our roof, husband and i were very please, prompt, nice, & clean & fast. They worked with us. I would recommend to others for the job well done & quality of there materials !! Thank you Aspen for the job well done.

The crew worked a 12 hour day. The materials seem to be great quality. Everyone was friendly! The job, and the few hiccups along the way, were completed/resolved to our satisfaction. We love our new roof!

We called the company to come out and give an estimate on replacing our siding. We worked with Wyatt on the estimate. Wyatt was very personable and resourceful when figuring out what the best approach to fix the siding was. He was very accommodating to our particular circumstances, and made sure that we could get the job done right.

Quality and professional installation of replacement Windows ... I highly recommend Aspen to anyone looking for high quality Windows at an affordable price.

We were especially impressed by the superior quality as well as the design of our new front entry door. Additionally, the sales personnel were all extremely knowledgeable and also very friendly. Finally, the worker who did the actual installation on an extremely hot and humid day was meticulous in his workmanship and conscientious in his clean-up. All in all, we are delighted with Aspen and, because of our recent experience with them, we consider them our number one go-to company for any further home improvement projects we may have in the future, Simply said, we could not be more pleased with the outcome!

We had Aspen come to do 13 windows and 1 patio door, and before the job was even complete, we asked them to do two more doors because we liked them so much. We were impressed by all facets of their company, as the quality of the product is exceptional, and the installers were efficient, friendly and incredibly skilled. I would recommend them to everyone, and will look to them for our next project.

We were please with Dave, he was very informative about the product . Eric and his team did great work, even with the weather. We are very pleased with overall look of our home. I would highly recommend Aspen to others.

When out the other evening, a representative named Allyson was canvassing the neighborhood. She was overheard making some disparaging remarks about one of our neighbors who happens to be gay. When contacted, the owner simply replied "It's a family owned business," as though bigotry is a family trait. While we are in the market for new windows, we are certainly not going to purchase from here.

Looks Great! No more leaks. Soffit and porch rails are best i ever seen.

Wes from Aspen was a polite professional salesman. All aspects of the window installation were done in a respectful timely manner. Very happy with the quality of the windows.

just a terrible company. I worked for them for many months, usually the top sales person. Then months into it I finally stated getting some commission. Well so I thought. I probably got paid about 30% of what I was promised. Some jobs took literally 7mo to pay me. And the commission was 15% of what it was supposed to be. They treated my customers with such disrespect. Go ahead and read some of the reviews on here and on bbb and yelp. Most of the positive reviews on here are fake. Written by the employees or friends of the employees. They would tell us we get free breakfast or 100$ bonus for a certain amount of reviews. It s really quite sad. Sad that they continue to rip off customers and sad that they never pay the sales team.. read some of the stuff on glass door reviews.. I m not the only one treated this way. Oh and yes, I am leaving this because I m not a fan. THOUSANDS of dollars that never got paid to me on the HUNDREDS OF THOUSANDS I MADE FOR YOU! A bunch of drunks and exdrunks I Hope you all get what you deserve. I have not seen this level of crookedness in a long time.

From the beginning the salesman was a great help, shifted responsibilities to the office manager Tammy, who was fabulous with answers and the papers we needed. Soon after the communication between us was nil. We were very disappointed in the level of professionalism that Aspen employees projected. We were told we would have an engineer come to the house to spec the job and this never happened. After complaining the owner came out to look at job and other than the salesman no one got on the roof.
When the carpentry crew came, finally, they were the best workers Ive seen. Annibal was the crew leader and the knowledge he has is wonderful! He answered and explained every detail about what was taking place. So, after all said and done I am pleased with the workmanship. I would have to caution anyone going with Aspen that research what you need done and expect long wait time and no communication between signing those papers and your end of job!

We have had two great experiences with Aspen Home Improvements. From Wyatt (our salesman) to the ladies in the office scheduling the installation, and the installers themselves everyone was great to work with. All of our interactions with them were always very friendly and professional! We are also very happy with the quality and look of our door and windows! Look forward to doing more business with Aspen in the future!

Amazing company!!!! Best price out of the 3 estimates I received. Great servive. Highly recommend

Windows look great. The installers did a great job. Unbelievable price. Tammy was so amazing to work with. Thank you so much!

My husband and I recently had our roof replaced, and because the chimney stack also had issues, we had it taken down to within the attic space. Anibal and his Crew were amazing!! They not only worked very hard, but worked methodically in their tasks!! This crew was professional, friendly, respectful, and polite. We are soooo very pleased with our beautiful new roof! We would highly recommend this crew for anyone's roof!!
Thank you Anibal and Crew for an excellent job!! Dennis & Becky W. , Inwood, W.V.

Found Aspen very easy to work with, though I did feel that I had to chase them down a bit to schedule the work. Once scheduled though, they worked very quickly and I'm pleased with the results. They did a great job cleaning up - not only was it like they'd never been here, my yard actually looked better than it did before they started!

Always super professional and answers every question you have. I know a good amount of people that have used Aspen as well and have all been super pleased with the work and the execution from start to finish. Everyone from the people on the phone to the sales reps, to even the managers were all friendly and patient. I would absolutely refer them to friends and family in the future!

It was a great installation. They were on time for the appointment. Very professional. Love my new patio door very much.

Please avoid , very overpriced company . Just looking to gouge people who unfortunately don't know any better. They hire young people to sell their overpriced products. Had a price from them when meeting them at a n event they had a booth at and regret it completely. AVOID LIKE THE PLAGUE.

I see someone claiming to be the owner responded , seeing other posts I can see why this company back tracks the story . Obviously I would not use my real name because you have my information. You sent someone to my house who was no older than 25 yrs old and you expect me to make a 35,000 decision with him ? He spent 3 hours in my house going over the same thing over and over again. Maybe if your rebuttal was sincere and didn't' seem fake and just copied and pasted you would have better reviews online. AGAIN TO ANYONE READING THIS AVOID LIKE THE PLAGUE. OVER PRICED COMPANY !!! THEY CHARGE ALMOST 3 TIMES WHAT OTHER COMPANIES DO . DO NOT CHOOSE THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY

Just met with Michael Hammond of Aspen Home Improvement and received a quote on our garage roof. We were very pleased with Mike and his boss in all aspects of the process. We are very satisfied and can't wait to start the project. We will write a final review once the project is complete.

We had our gutters and spouting replaced and are very happy with the quality of workmanship. Very pleased with customer service and their professionalism. Would highly recommend Aspen for future needs.

I am extremely impressed with the experience I had with Aspen Home Improvements. From the initial contact with the field canvassing representative, meeting with Ken Shedleski the sales representative, and the work crew that actually performed the construction, I experienced both professionalism and excellent customer service.

They had all of my gutters and downspouts completed in less than three hours. I watched another company doing the same work as mine and it took them all day. Two days after my work was finished, we have a major downpour causing a lot of localized flooding. I didn't get a drop of water in the basement.

GREAT JOB!!!!

I look forward to working with them again and highly recommend them for projects in your home.

Wonderful company. Excellent customer service. Highly recommend

I had a great experience with Aspen and especially my salesman, Dave Layton. Dave went above and beyond to make sure I had an excellent experience. He was great to work with in so m any ways. He was very professional, yet personable, and very responsive to my questions along the way. He even stopped by my house on the day of installation and jumped in to help by spraying a nest of carpenter ants that was discovered when the old window was removed!

I cannot say enough great things about Dave and am very happy with the work done by Aspen.

I had horrible experiences with this company. They cold called me around the time one of my windows broke so I entertained their salesperson and gave them the job to replace one window. I told them it was important to me that it matched my other windows and I was reassured that it would; sadly, it did not. Furthermore, the window had scuff marks along the edge and I wasn t happy with this considering I shelled out good money for a brand new window. When I called them on it, several times, they just gave me lip service and never did anything about it. I even took photos and sent them to them and they did nothing. I had an appointment for someone to come out to my house to look at it and they never showed up. They ignored my complaints and didn t care. However, they had no problem calling me after that saying they had a sales rep in the area and wanted to know if I needed anymore work done. I took maybe a half dozen of these phone calls after my window install and had to explain to them each time that I would never patronize them again. They are very dishonorable and for as much as they need you for business, when you need them because something went wrong, they want nothing to do with you. I strongly advise you not to use this company for your home improvement project.

Worked with this company for 3 months and after leaving their employment I realized just how bad this company really is.

Woke me from a nap by seriously pounding on the door to sell me! Sorry not buying anything from you

Was only going to get a new roof but once I got the free quote for windows I just couldn't resist them too. Workers were very professional and timely and the finished product is beautiful. I'm already looking into having my siding done with Aspen in the near future. Thank you Aspen team for helping me turn my home into my dream home.

Would not go with them. We got a sliding glass door with the blinds in and all we got is frame and no window the door cannot open that far you can barely fit yourself through it and they don't go out of their way to help you to fix the problem. They are a very bad company to go through.

I feel you could have done better than what you did as a company. And it take you how many months to send the lock for the sliding glass door that we still have not received or installed.

***4 previous employers= 1 Review***
1 star is too much to give these guys.
Dave, and Belinda Adamson are great people. The owners are amazing and I am sure if they knew what the 3 Stooges in their Lancaster office were up to they would right away put a stop to it.
1.) Let's start off with the beginning of employment. No professional training at all! My first 2 weeks I was thrown a script and told to head on my way. Verbal harassment if we did not get the sales but, how are we to conduct sales if we were not properly trained?
2.) A young lady who had also worked here had encountered some sexual harassment by the 2 knuckle heads. Asking her to come to a lavish vacation over the weekend to the casino. As well as a picture of the one male's genitalia picture floating around. Myself, and this other employee have had the photograph waved in our faces, along with it getting sent to the group chat for everyone to see when the group chat is for business only.
3.) The communication is ridiculous. A string of text messages sent to your phone. If you do not get any full sales you get called vulgar names, Screamed at even. The conductor of all this is the clowns behind the desks Ray, Mitch, and last but not least Carl.
4.) They fire you after your first couple of weeks if you do not get sales however even though you werent trained its still your issue.
5.) However I will give them props, they did hire 3 new employees, and apologized and offered 2 hours of training. Did I mention all we did was sit there while the "boss" looked for cheap apartments on craigslist.
6.) The company vans... we were driving in was to be fully functional and safe.... Is driving at 40 mph, and the vehicle just shutting off going down hill safe and fully functional? We were lucky our team leader knew how to drive. Our boss was not even aware of the issue due to his face being plastered to his phone during the incident. Good one Carl.
7.) I'm sure all of you know what we do. Canvassing, well one of the bosses are out with us each time we go canvassing he works so hard by sleeping in the van after dropping us all off. You're right not all of us get to get paid to sleep, and drive a broken down mini van.
8.) They are thieves. A previous employer had worked a full 40 hours. We are too get $400.00 regardless of sales. This young man had not even recieved a third of his check, and still battling for the rest. They refuse to pay it. Along with another previous employer tried to retrieve his check, and the "Oh-so professional" company locked the doors yelling they will not pay him. Brought this to Ray's attention who is a struggling alcoholic, refused payment again, and I informed him I will be going to the department of Labor and Industry and filing wage theft on him, HE CALLED THE COPS FOR HARASSMENT. Because he didn't like what he was hearing. Very professional.
9.) Customer service is our specialty right?!? Well If you look at all the negative reviews on Apen Home Improvement you really will see how hard these men do not work. So many people have issues with the installations, us canvassers get the heat for not knowing everything about the company which if we had the training im sure we wouldve done a better job, and so many people have an issue with reaching the company after they recieve their money. I dont know about you however if I have a specific job I want to do it right, with these knuckle heads you cant get anything done.
10.) If you have an issue with something they say or do. They attack you for how you're feeling makes the big guys feel a little better. Mind you if you're trying to reach Mitch he is either in his office talking to his friends, and mommy on the company phone or outside throwing a temper tantrum.
Finally, If you do not want to be robbed, sexually and verbally harrassed, and actually recieve an income DO NOT WORK HERE.

We had gutters put on. Only took1 week from the time that Ken came out to talk to us. Great job. The guys that came out to do the job was very nice and good workers. Would recommend Aspen to anybody. Price not bad at all.

My representative (Wyatt) was very detailed in explaining, took his time to show the samples, and made sure I was happy with my choice. He was so interactive that I wish the visit never ended. I will recommend him anyday and time.

It took them over eight months to complete a project that should have been completed in three weeks. Dozens of no return calls and musical chair games. Somebody was always sick,on vacation, out of the office, on another job...... Everytime I called to check status to see when they were coming it was a complete let down. Sometimes things can go wrong and/or things don't quite go as well as one expects them too. This was ridiculous. Five stats for craftsmanship for allowing me to do my dishes in the bathtub over Thanksgiving and xmass and the new year. Thanks Aspin, I forgive you.

Dave Leyton was wonderful to work with. He offered excellent options and an expert opinion. He was very knowledgeable and helpful. I will certainly use them in the future.

I had Aspen put a new roof on my home. They came to install the roof right after a snow storm and they had to shovel the snow off the roof before they could start. They said they would do the back half the first day and finish the front the next day. After they left on day 1 I saw that they had installed the WRONG COLOR shingles. I immediately contacted them and spoke with the salesman. He spoke to the owners and I was VERY unhappy with the owner's attitude on the issue and I had to settle with a roof in a color I did not want. When the job was completed they could not properly clean up due to the snow. I called them after it melted and told them of all the nails I had around my property. They came out to clean up a second time and I STILL have nails all over. They have been unresponsive to our phone calls. I was not going to put up this negative post until I saw they removed my comment from their Facebook page! I would not recommend this company.

Very prompt and thorough with their work. I wanted good quality product and a job done right the first time. They exceeded my expectations!!

Aspen Home Improvement Enclosed Our deck and turned into the Nicest room at our house . They installed 9 windows , a door , dry walled and insulated it. They matched the Siding Perfectly to rest of the house . It Just Looks Beautiful , Its Our Favorite Room. We are very satisfied with the Workmanship. We had a little problem at the door and They were quick to fix the problem. They Do Stand Behind Their Work . Thank You David

Wonderful very polite worker and excellent results.

Aspen HOme Improvements replaced windows, siding& exterior doors. The products are 5 star but even better is their installation and service. I recommend them wholeheartedly!

New roof. Had great financing options, and the salesperson was very knowledgeable about their products. Roof was completed quickly and thr crew cleaned up nicely.

The 2 people who installed my 9 windows were very efficient. They answered all my questions. They cleaned up at every window as they went along. They were done in 5 hours.
I don't feel the heat coming through my windows any more. The communication was excellent. Very pleased!

All I can say is wow! I'm impressed with the courteous way the installers handled my project. I never knew I had so many options. Michael was excellent in explaining everything from siding and windows and the whole project went quickly and smoothly and I got an awesome deal!

Dave did a wonderful job informing us of everything we needed so we could make the right decision. When Dave arrived, we were still moving into the home, and he helped us move a few things from the uhaul!! Can t wait to have our new windows in!

One happy customer.
I had 4 different estimates and ultimately decided to go with Aspen to do my roof and gutters. They did a truly amazing job ! I was relieved with the prompt and professional way they handled my project. I m so happy with my results. Best warranty out there ! LIFETIME

Aspen is second to none, offering unparalleled products and services not found anywhere else. Aspen Home Improvements are the ones to trust to build added value to your home!

Their salesman was extremely unprofessional and pushy. We wanted a price for roofing, siding, and windows. The price was absurd IMHO, but the nonsense was far worse.

Long story short, after dealing with the most cliche and used-car type of sales tactics and props (seriously, do these guys really think saying "we're the best" repeatedly helps a customer? Does asking a customer to tear a plastic tarp prove anything? Does offering a 50 year warranty with no outside company underwriting that mean anything?) I had to get quite forceful with the rep to get to costs after two hours of nonsense.

All of this hoopla was after we explained to the sales rep that we know roofing, windows and siding and don't need the bag of tricks. After he sees our sick 8 month baby that we put to sleep at 6:30 and we're still listening to amateur sales nonsense at 8:30.

Costs? Well over the price of highly reviewed roofers. What makes it worse is we were very upfront that we had good quotes from good roofers, so we were looking for X price range for the roof and a good deal on windows, otherwise lets not even bother with the sales presentation and show.

So I say "You've wasted my time because you know your price is nearly DOUBLE what other better reviewed, longer-in-business, more local companies have offered me" to which the rep replied "Yeah, but I was hoping we could make up for the roof price with our window price". I asked for a quick price on the windows and I got essentially "Well, we won't be cheap but you'll get great windows". I reminded him that I did not ask for great windows, but rather that I had told him within 2 minutes of entering my home that I wanted decent windows at a fair price.

At that point, I asked him to leave. The nonsense continued. Did he shut up and just leave? Nope, he was muttering, saying some words out loud every now and then, fumbling with his bags and props. I asked if he could stop talking and just leave, and he responds "You are being rude". Hmm, you're in my house, my kid is sick, its past 9pm, and I'd like you to leave because you wasted 3 hours of my time when you knew within the first 5 minutes your price would be far over what reputable companies offered me in formal, printed contract form ... but I'm being rude?

Clearly, his hope was somehow we'd forget about the lower prices from reputable companies and be ... tricked? persuaded? talked-into a far more expensive company based on ... his charm? his "Polish window" story, his apologizing for reeking of cigarettes?

Still, I needed this guy to leave. We have 1 kid and didn't want to add a new household member. He was still muttering and packing bags. I say "You need to leave my house" and I get "You said you didn't have a budget, but the price bothers you?". Well bud, slight correction - I had said upfront "We know pricing rather well for these items, we of course want to spend as little as possible but enough for a quality outcome, so if you're going to be above the range of quotes I am being honest enough to share with you, no need to waste anyone's time".

It did not end there. He noted "I could maybe get the skylights knocked down to X", where X was a nearly 50% price reduction. I say rather annoyed "So you can magically take 50% off now?" to which he replied "No, I'd have to make a phone call, don't you understand this?". So, even after being told to leave, he still could not stop the antics. I would never do business with a company that has that sort of flexibility in their pricing - there's a definite line between make a good profit margin with fair and consistent pricing, vs aiming to make absurd profit and hoping you'll find enough people to take advantage of.

Yet, he wasted his time, and mind, and my wife. Have some respect for people. Be honest. Don't try to persuade people through gimmicks. And leave someone's home quickly and politely the first time they ask you to.

What nonsense.

Amazing job I can't believe it! Super satisfied and easy very happy with everything start to finish!

Unfortunately, Aspen (or whoever they used to run their telemarketing campaigns) decided to ignore the Federal Do Not Call List and placed an unsolicited sales call to my house. I refuse to reward companies that engage in such practices with my business.

I had the Training or Sales manager here to give me pricing on Windows and roof. The materials seems good. However when they gave me the pricing they said this is only good now-today. I told them that I was looking around they would not and I told him he could leave now.

The worst customer service, scam, red flag, over price, the warranty is fake, their awards are fake, don t say later I didn t tell you, SCAMMERS!!!!

I hired this company I paid them my money and they never delivered. I'm praying I wasnt scammed because it's been 12 weeks and nothing. I want a refund. Don't hire these people.

The worst experience of my life, they steel your money, my roof is leaking just after a year, nobody answer my calls, the warranty is FAKE and I m agree with the other customers this company is a SCAM.
Scammers, Scammers, Scammers, Scammers, Scammers, Scammers, Scammers, Scammers!!!!!!!!!!!

Everyone in this organizations seems so profession, and are in deed, from the sales reps to the technicians. Thanks.

I am Always apprehensive the hire contractors to work on my house. The salesman was awesome. He was very knowledgeable, and very friendly. There was nothing hidden about any part of the transaction he was upfront and seemed very honest. Intaller's came On the day that was scheduled and even arrived a little earlier and planned. They were fast efficient and very friendly to work with. I still can't believe they did the whole job in one day. I would always recommend this company for your siding needs. Thank you Aspen The finished side I job looks Superb and I love the way it looks it's better than I thought it would be.

Had a great experience from the first consultation to the day I got my new roof installed. Good communication from the foreman and cleanup I thought was great. Will refer to friends and family.

Ken was very knowledgeable and easy to work with while we figured out the best option for my roof replacement. He made the whole process easy and quick. Great service will definitely use again.

The process from beginning to end was excellent. The sales staff and installation crew were friendly and professional. They arrived on time and finished right around when they said they would. The door itself is definitely good quality...SO much better than what was there.

Highly recommend this company. From the first contact with the salesman who was knowledgeable about products and very helpful with setting up arrangements for our siding job through several contacts with courteous and efficient office staff to capable experienced job supervisors. Everyone made our project easy and fast and the final product is attracting praise from passersby!

We are very pleased with our windows and are grateful that a neighbor recommended Aspen Home Improvements. Many thanks to "Johnny" for a great and timely installation and thorough clean up. Also thanks to all of the other people who worked with us, such as Dave, Daniel, Ken, Mike, and last but NOT least, Tammy. A pleasure.

Aspen Home Improvements is a phenomenal company! If you are looking for great energy efficient products, that come with excellent warranties that in the long run is going to put $ back into your pockets then you have found the right place! I see numerous complaints on here from people who are not even customers, not everyone may have a urgent need for home improvements at the time of visiting a home show, or have had a knock on their door or received a call, but one thing I can say, Aspen being family owned has grown so drastically, and is licensed & insured in 6 states, has an A+ rating with the BBB, the highest award with Home Advisor & carries numerous awards for installation on their Windows, Doors, and Roofing products they offer. It s sad to see people to just come on here to troll, and make complaints, when you do not even own their products, nor know the owners & the employees & just how loyal and compassionate they all are about everything Aspen does & stands for. I m sorry, but if Aspen was so bad, I don t think they would be going on almost 27 years of being in business, and would continue to keep growing & expanding from state to state. I will forever stand & believe in Aspen & everything they do from beginning to end.

Excellent experience!! Today Tom and I met with Josh from Aspen. He came to my house on time to go over the window products. Josh was amazing and awesome. He was very thorough, friendly, yet professional. He listened to us and reviewed the windows that will be the best fit for my old farmhouse. I have 15 very old windows in this 1860's colonial house that need to be replaced. These windows are of superior quality. I am looking forward to having them all installed in the near future. Thank you Aspen and Josh!!!

Dave Layton was very great guy to work with. HE came out to estimate a new roof and we are going with Aspen. The guys with Aspen are very friendly and knowledgeable. Highly recommend.

Very professional company. Had a rubber roof done earlier this year. Then I needed a shingle roof done and they scheduled an estimate next day, and the repair less than 4 weeks later. The only company to reach out after other companies have failed me. Scott and Mark were awesome!

We got a quote for siding and windows from a number of sources. Aspen Home Improvements had good pricing, great finance options and a good reputation.

The installers came out and did an excellent job. The siding and windows look amazing. What a difference new siding can make! Older siding can get dingy and fade - and depending on the amount of sunlight, it may no longer match. The siding from Aspen is guaranteed not to fade. We inspected it as it was being installed. There was one piece of trim that didn't look as professional as the rest, and the installers fixed it right away.

We got our siding in Natural Slate. That, paired with white trim on the windows and door, really looks amazing. Thank you to Dave (our salesman) and the installation team at Aspen!

Over the past several years we have turned to Aspen Home Improvement for a variety of projects. Each and every time we were very satisfied with David's explanation of the work that was to be done. We have had windows replaced, doors replaced, new roof and the list goes on. We will not hesitate to call them the next time we need another home improvement. They were always quick to answer any questions or concerns. We were impressed with the workmanship and concern for the customer. Thanks, David for helping make these big projects less stressful. You and your team are the best!

Aspen came out quickly even with the pandemic in full swing to address our need for a new roof quickly. They were patient as we shopped around. The warranty for materials and workmanship were unbeatable by any other company. Our salesperson did everything he could to work with us on price. Even though Aspen was still the highest price, we went with them based on the quality of salesman, warranty length and transferability and recommendation from a friend who used their services.

I just had a new roof installed and very happy with the process starting with the salesman Matt very professional and giving us all the information about the installation
The workers did an excellent job and worked very fast to get it installed in 1 day, they also cleaned up afterwards
I would recommend Aspen to anyone who needs a new roof

I had a new roof installed on my house by Aspen Home Improvement in February this year. My first contact was with Steve Coker. I think he handled himself very professionally. He didn't pressure me in the sale at all. Steve answered all my questions even when the job was completed. He always returned my phone calls.
I also had occasion to deal with Mike ( unfortunately his last name escapes me) but he also was always available to address any problem or question.
The crew that performed the work were very efficient and neat. They cleaned up every day and upon completion of the job.
I don't make recommendations very often or lightly.So it is my pleasure to be able to recommend Aspen Home Improvement for anyone seeking a new roof.
Tom Rizzo
Lithia, FL

We were very happy with our experience with Aspen. Our sales person Josh really took the time needed to answer all our questions. He was very knowledgeable about the products and was very personable. We would use this company again and will highly recommend it to others.

We bought a house from out-of-state and sight unseen, due to covid. The inspector noted the windows needed replacing and they did! Wes came out from Aspen windows within a few days of calling. Other companies I had to wait weeks just for the estimate. He provided us with ample information and was very professional and personable. He went above and beyond to finalize the sale. Though they offered great financing rates, we decided to replace half the windows now and the others and patio door at a later date. I would readily recommend them!

Obviously still not following the Federal dnc policy. Have filed with the FCC , hopefully will finally stop making illegal calls.

Awful job, over price, the warranty doesn t work, scammers. The worst company ever, don t do business with this company or you will loose thousands of dollars.

Got a cold call from someone at Aspen. They explained they hired someone who used to work for install America. That person from install America was at my house a few years back and quoted us on a new roof. We declined at the time. So, Aspen thought maybe I'd need one now. Well, I've moved since then and do not need a roof. I don't need windows, doors, or siding either. When I explained this to them all I got was "ok" and they hung up. If you're going to call me and potentially want me as a future customer at least be polite about it. I'll never use Aspen, or recommend them to anyone in the future based off this one phone call. If you're looking for work to be done I'd suggest looking elsewhere.

The worst company in the world, scammers, I have a lot of missing shingles, over price, awful customer service.
SCAMMERS,SCAMMERS,SCAMMERS,SCAMMERS,
SCAMMERS,SCAMMERS,SCAMMERS,SCAMMERS,SCAMMERS,SCAMMERS,SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!

We liked that Wyatt was very professional and friendly and provided us with the Aspen Fact Sheet so that were familiar with the company and its product. He listened to what we wanted and we feel that we are getting the best quality product for our home.

The Jones

I was pondering the idea of replacing the siding on my home. I contacted Aspen. The sales representative came to the house and he was remarkable. After speaking with him and getting quotes for new siding I could not pass up the good deal. The workmanship is perfect. I am going to have them come back to install all new windows. Not only is their quality of work outstanding but you cannot beat the warranty you receive with their products. The sales rep treated us like we were family. I recommend Aspen to all my family and friends.

All contact was very polite and courteous. Work was done in an efficient way. Cleanup was very thorough. Will definitely refer them to others.

The sales representative Ken was great. He was very nice, helpful and professional. The door and window installers were also great, they did an excellent job and they got everything done in a day. I got to say these doors and windows are the best I've ever seen! I couldn't be happier with the service and with the doors and windows. I highly recommend Aspen to anyone looking for a great door and window.

Just had new roof installed by the outstanding Aspen Crew. Everything happened as explained to us before. Arrived on time, cleaned up thoroughly and the color is perfect. I'll never need another roof - worth the investment. Many compliments from neighbors - and complete strangers!

My experience was very positive with Aspen Home Improvements . The friendly crew did a fantastic job on my roof and clean up after they finished .I would highly recommend them to any one that that needs their roof replaced .

Well done Aspen Home Improvements

Lies. There I hate more from a salesperson than when they lie to me. After listening to hours of sales and financing talk, inviting the salesperson into my home, offering him tea and then providing him a to go cut for his tea when he was done. Don't be fooled by the niceness, they will deceive you.