Aspen Home Improvement Reviews

We needed replacement windows badly and needed them ASAP. Aspen was quick to take care of us from start to finish. The crew that did the work were very friendly and very clean. I would recommend them for any home improvement.
Thanks

DON T DO BUSINESS WITH THIS COMPANY, I m telling you before you get scam with this awful company, horrible job, worst customer service, nobody answer, Justin Hostutler, Mike Oliveros, they are scammers.

First let me say that the products sold by Aspen are top quality and the fact they do all of the work themselves and do not subcontract was very good to hear. My rating is based solely on the in-home consult that they did to provide some budgetary prices for a window project we are planning on doing. We made it clear up front, when scheduling, that we were not ready to move forward but wanted to get an idea of what the project would cost and they assured us that the price would be good for a full year. When the sales rep arrived and we explained to him we would not be signing an agreement that night, he seemed dumbfounded at why we were asking for a price now and asked us if there were any other projects that we were considering that were higher priority or more immediate. Our purpose in contacting Aspen was to get pricing for Windows. The sales rep measured all of our windows and asked about different types of Windows that we may want to use and we mentioned wanting an awning window over the kitchen sink. When we told him this, he had no idea what that was and told us what we were asking for was a casement on its side, yet some literature that he showed us later clearly had Windows labeled as awning windows. What we were left with when the sales presentation was over was very disappointing. We had a few numbers and his name written on a piece of yellow tablet paper. Nothing official was ever provided and it's almost two weeks later now and we still have nothing in writing on the price. Needless to say we will keep looking as I know there are several other contractors that install the same make and quality window

Everything when pretty good, a little misunderstanding on quote but they took care of it.

Don't you just hate those companies that spam you with sales calls, especially when your number is on the Do Not Call list? Not cool, Aspen Home Improvements.

Edited to add: I just noticed that other reviewers from a year ago have complained about the same practice. I guess that's just how they do business. Rude.

We had a roof put on our house and are so pleased, we are having Aspen do siding and windows for us. The work was performed in the contracted time period and was constantly monitored by supervisors. The work crew was prompt, worked hard, and answered all of our questions. Their clean-up each day and at the end of the job was excellent. They even raked our mulch....above and beyond! The quality of the materials is obvious. We are very pleased we had Aspen do the job.

Very professional and great job! Highly recommend for window replacement

We replaced all of the windows on our Cape Cod style home in June. Our salesman spared us the demonstration, etc, since we already knew what we wanted. He was very nice and professional and quoted us a price we couldn't refuse. The company was very prompt in setting up the appointments for the final measuring, etc. Installation took 2 days, and I was amazed that one person could do it all. Unfortunately, one window had broken glass, one screen frame was bent, and another screen had 2 holes. These things happen, and replacements were ordered that day. Production takes about 2 weeks, and almost 2 weeks to the day I got a call that the replacements were in! They came out promptly to finish installation, and we can't be happier with our windows. Our favorite is the big picture window in our living room, and we have a great sunset view every night! Every person we dealt with was extremely nice and courteous. I would not hesitate to recommend Aspen to my friends.

We love our new windows, very affordable and energy efficient. I would highly recommend them for home improvements

Aspen replaced my roof over 2 years ago and it looks as new as the day it was finished. The salesman was very helpful and knowledgeable. The crew that did my roof were some of the nicest guys and answered any questions I had. Thorough and hard working. No mess either ! Great job from start to finish.

Had four doors installed last week. Workers were quick and friendly.

I had a very good experience regarding my roof replacement. Not only was the price well in line if not lower than the other companies I was quoted by, but the job was done in a timely manner and the crew was exceptio ally professional! I will be using Aspen for my window replacements as well!

Quality product and a great team. Excellent customer service. I highly recommend them. My new roof is beautiful.

Don't know where to start , they have door to door people going around for free estimates , which is fine. But they don't take no for an answer. I wonder if they actually do background checks on employees. Obviously they don't because the kid who knocked on my door smelled like he was smoking something and not cigarettes which is unbelievable that he is representing the company . Saw him hope in a grey car and take off after finishing the street . Be careful , first impression is everything and this was a very bad one . Suggestion do a background check on employees.. would help . seeing the other reviews makes me wonder how they still do business.

Reply to owner : I wish I could say that was a heart felt response . I can feel the anger and disgust you have for people being honest and trying to help you make your business better. I have read most of your complaints , which seem to have a common theme . Your positive reviews seem like they come from employees and not customers. As for the one woman stating people who aren't customers leaving reviews are trolls . I have left plenty of positive reviews with companies I never did business with but had a pleasant experience with. You're replies seem copied and pasted from a standard response sheet. Highly doubt it's the owner himself responding. Anyways people can form their own opinion, use them if you want.

Ken shedleski was amazing i love my door and windows definitely gonna come back for the rest of my windows