Kelley Authement

Review of Ashley Furniture Homestore pon...

WORST experience! I ordered a sofa from the online...

WORST experience! I ordered a sofa from the online store at the beginning of the month. They called to reschedule the delivery twice on the second time stating it would take an addition 3 weeks (this was after already waiting 1 month!), they were originally supposed to deliver within two weeks! Upon calling to cancel the order and to give them an opportunity to make it right and possibly keep me as a customer, I first waited on hold for 30 minutes, then they told me they would not give me any type of discount not even the delivery fee so I asked to speak to a manager, the lady hung up on me! Called again, waited another 30 minutes and finally just canceled the order. This other lady did end up giving me 20% off my last purchase. The whole experience was a nightmare and I ended up wasting a month of my time expecting the couch only to have to start looking all over again.