Had a good experience in the store, but when it co...

Had a good experience in the store, but when it comes to delivery, customer service, and follow-up, forget about it. Ordered a sofa cushion 3 months ago. They said "It will be here in two weeks." Waited two weeks no call, no show. I had to call to get another delivery date. Again same thing. No call, no show. The third time I called I get a "guarantee" that it will be there, again same issue. I called for the fourth time and the new company blames it on covid. However, if you look back at the reviews this was happening before covid. So what's the real excuse? How can a company stay in business like this? So now they have my money and the sofa cushion I ordered. Their policy is if you cancel you get penalized 10% return fee. Maybe I should get my lawyer involved next.