While the staff was friendly, we never received 2 ...

While the staff was friendly, we never received 2 items for which we ordered and paid. No calls, emails to update, explain, or refund the purchase. Finally had to go in to store and was told the items would be available in 2 months (after already waiting 6 weeks). Of course, blame everything on COVID-19, but it doesn't explain why no one contacted us about the problem.