Worst customer service ever! We bought a sofa and ...

Worst customer service ever! We bought a sofa and recliner back in March 2020. Got it delivered in May. We noticed a rip in the sofa cushion this month. Our sofa is still under warranty and we have tried numerous times to get the service dept. to send out someone to repair it. Even spoke to someone in the Corporate office. 2 service orders were set up. No one has ever come out to fix the sofa and we were never contacted us to say that no one was coming out to fix it. We have always had to call to try to resolve this issue with nothing getting done at all. As I have said previously, their Customer Service is the worst!!
I will never buy anything from Ashley Homestore ever again!!