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J
3 years ago

I have had several opportunities to visit your sto...

I have had several opportunities to visit your store located in the Chandler Fashion Center, in Chandler, Arizona. Each time I have visited I have had exceptional service, even when they have had to tell me I am out of warranty. I only wish I had the funds to purchase an iMac. One day I will be back to do that. Until then, I will enjoy my MacBook Pro, iPad and iPhones. LOVE, LOVE, LOVE my Apple life.

Thank you for creating such an outstanding product and for aligning yourselves with such positive employees!

S
3 years ago

It is not Apple's biggest or most impressive store...

It is not Apple's biggest or most impressive store, in fact it is quite small and discreet but what makes it unique in the world is that there is no other that sells official Apple products, you can find t-shirts, thermos, pens, notebooks , and some more things, all the time they are changing and the service, as in all Apple stores, is exceptional, the fact of being the official store of the Apple control center also gives it a special touch, you have to visit it some Once in your life.

C
3 years ago

Do not waste your time. You can see the building f...

Do not waste your time. You can see the building from the outside, nothing to highlight and nothing will happen if you don't see it. The store is an apple store like any other with a gift store, if you can call it that, it's a shame. 4 T-shirts, a bottle of water, a pen ($ 35 each) and a grandfather's diary. Shame on we go ... The Yahoo one at least you have a much cooler souvenir.

Disappointing

A
3 years ago

Meh

A
3 years ago

show

M
3 years ago

It is almost impossible to park ... you have to fi...

It is almost impossible to park ... you have to find a place in the Chinese neighborhood behind the Infinitive loop ... And then inside it is not as well supplied as you would expect from an Apple Store in Cupertino ...

M
3 years ago

Good

S
3 years ago

It's pretty small compared to other Apple stores. ...

It's pretty small compared to other Apple stores. Service here is average. Parking is always difficult and sometimes you have to use the overflow parking service. Definitely not the best Apple store. I've been to many in different cities and countries. However, there's a few suveniers that you cannot find at any other Apple store, like Apple T-shirt, mugs. Not many kinds though.

It is a "must visit" because there is literally nowhere for you to visit in the HQ. Maybe the canteen counts? Apple definitely needs to build a giant Apple Store at the new Apple Park, or somewhere close by.

Most of the times when I was here I can feel the staff are nice but the time when I picked up my purchased product online, I couldn't believe they didn't give me a bag to carry with, rather told me I could purchase a gift bag at $10 cents. Well I could purchase one, but it was not that necessary once I put everything in the car, AND i didn't have ten cents, AND, I didn't need a gift bag as it was for myself, AND, I didn't understand why they couldn't offer to give me a bag when I spent almost $1000 on the products. Anyways, without arguing anything (I felt amused and speechless), i held the products, my purse, car key and phone with both hands walking out of the door... A few staff not busy but standing right in front of door, smiling to me, and said "thank you". I had to push the door open with my body.. well that's not a very big problems maybe. I am a fan of Apple and I can bear with any kind of treatment.. It was an amazing visit.:))

S
3 years ago

I loved that when i called the corporate office to...

I loved that when i called the corporate office to enquire about community outreach programs the SAME "operator" forwarded me to a recording that hung up on me (three times), she actually hung up on me 2 times, and the other 4 times I attempted to reach someone within head quarters (specifically one time a different operator, one time a supervisor, and the last 2 anyone in the office besides her) I was laughed at, mocked, and forwarded to houston texas. Thanks apple, I was a loyal customer before you guys started the iPod, now i work with children diagnosed as Autism and you can't even treat me respectfully. I bet if I was buying another 2000+ computer i would have attention. I am so embarrassed to use your equipment, even worse I'm embarrassed for apple employing such a hateful and seemingly incompetent person.

A
3 years ago

I don t understand why Apple, company listed in Fo...

I don t understand why Apple, company listed in Fortune 500 takes help of Third Party as their service providers.

They take your device for 5 minutes in hand and tell theres no problem in it, denying the actual user s experience.

I was in Reliance resQ Varanasi for my battery related issues in my iPhone 6, my thirty minutes visit there showed me only 1 customer satistfied out of 4.

Staff are very indiscipline, monopoly reflects in their conversation. A berozgar employee of B2X was also there who has got a job in Reliance resQ only try to convince customers that there is all ok in their device. If not ok, they tell the charges that a person cannot bear, very unreasonable and inappropriate.

Apple surely needs to do something about this orherwise I am getting this game to the next level.

M
3 years ago

Horrible experience at Apple Store. Staff returned...

Horrible experience at Apple Store. Staff returned my device 40 minutes late, had not completed the requested repairs, and somehow had bricked my device. I went in for a screen repair with a fully functioning phone. They stated that my screen was aftermarket and caused a problem (false, we purchased the phone brand new from an apple store and have never replaced the screen) and that multiple new screens were not working properly (also false: they returned the phone with the cracked screen in the exact form it was when I showed up at the store, I don't believe they could put small pieces of glass in exactly the same location). They changed their story repeatedly, and also never completed a requested battery replacement. When they handed the phone back to me, it wouldn't turn on and they told me it just needed to re-charge. I went home and charged it for hours, and it won't turn on! They completely bricked my device.

R
3 years ago

Unfortunately not being able to enter there is not...

Unfortunately not being able to enter there is not much to see (tourists can only access the store) but it was still nice to be in that precise place where so many technological revolutions began

N
3 years ago

I do not like how apple is making their iPhone pla...

I do not like how apple is making their iPhone plastic. I miss when apple made iPhone like the 5 and 5s and because it was glass. I am done with apple and moving to Samsung. apple is now dead like Steve Jobs wish Steve was still here he made the best products.

O
3 years ago

Apple made great products, but the quality keeps g...

Apple made great products, but the quality keeps going down since Steve Jobs' departure: I have to perform countless "force quit" for Apple's native applications, hard reboot using power button due to hanging OS, faulty keyboard/touchpad on the new MacBook Pro of my colleague, etc.

M
3 years ago

As an Apple user and customer for about 20 years, ...

As an Apple user and customer for about 20 years, it is disappointing to write this. I constantly receive solicitation emails indicating I should pay for iCould storage since I am using the full 5GB of allotted space for my iCould backup. I do not want to upgrade, and want to use the 5GB allotment without constant notifications and emails urging me to upgrade. I called apple this evening, and the representative after checking on multiple options indicated I cannot opt out of email solicitations. The system will always send emails when you are at or near the limit. This is a very poor customer experience for using your iCloud service. Email filter going up now.

A
3 years ago

Not really much to do here. Apple store here is a ...

Not really much to do here. Apple store here is a let down with a few exclusive shirts but limited merchandise and smaller than other stores. Not really worth the trip other than the exclusive novelty of visiting the Apple campus.

A
3 years ago

Does not sell apples or any fruit at all to be hon...

Does not sell apples or any fruit at all to be honest with you.

Lot's of weirdos taking pictures of the sign out front.

Shady neighborhood, I was just resting in the parking lot after work and a strange man hopped in my passenger seat and said ''Ready to go eat?''

Dinner was as delicious as it was unexpected but I wouldn't risk it again.

P
3 years ago

good

K
3 years ago

I went to the Apple store in the Ross Park Mall in...

I went to the Apple store in the Ross Park Mall in Pittsburgh, PA and had a wonderful experience. My technician was Brandon and he was remarkable. He took his time to explain everything to me and fixed my phone. I went on a busy Saturday and never once felt rushed or unattended to. Thank you for excellent service!!

P
3 years ago

I think I do not trust Apple anymore. I have MacBo...

I think I do not trust Apple anymore. I have MacBook Pro 2016 which I have gotten repaired thrice since I bought it around a year and a half back. In May 2018, when I submitted my MacBook in Orlando for repair, nobody could apparently trace it for a month and I had to contact VP of customer care through LinkedIn to get my mac back. I was assured with a written email that nothing apparently is wrong with my mac and I shouldn't worry. I joined a college in August and saved important data on my mac. It was working fine till September first week when it rebooted frequently suddenly.
When I contacted customer care through call they assured me nothing is wrong and no need to back it up, I was just told to follow steps of the tech advisor. As I followed his steps my mac suddenly crashed and stopped booting up completely. I requested them to get repaired as soon as possible and save my data. But I was told that they can't guarantee data recovery and next available appointment was a week later to the nearest store.
I think its wise to switch to windows, at least I won't get false promises for $2400.

J
3 years ago

Very disappointed with Apple. Have bought many tho...

Very disappointed with Apple. Have bought many thousands of dollars of Apple products from Mac Books to IPads and IPhones. My camera went out internally on my IPhone and they want me to spend more of my money on another IPhone. Stand behind your products !

A
3 years ago

The store is the same as all the others, to tell t...

The store is the same as all the others, to tell the truth very small. It has some merchandising products that are only found here, pens, t-shirts, mugs. In short, nothing that if it were not the historic headquarters of Apple. Recommended a stop to fans only.