AMP Security Review

This company came in and removed my mother's current security system telling her that the company she had , was upgrading , and or going out of business .They replaced her system and had her sign electronically and did not give her any paper work then proceeded to draft money out of her bank account monthly . She is 82 yrs old , and was at home by herself at the time .. They really told her a bunch of lies and took out her current system and also notified that systems company and cancelled its service on their own . They talked alot of BS with her, but she wasnt aware of what they were actually doing .. This company should be watched

My keyfob came off my keychain so I called Amp Smart to have it replaced and spoke with Jordan. He said they would send one out and it should be here in a couple of days or by Monday. He was very pleasant and helpful. Thank you for such great service.

Cherie Dorsey

Customer service is awesome! They made sure my issue was resolved (even though it was a mishap on my part) The door cam wasn't working like it was supposed to after only a week of putting it in. They set up a date and a tech came out and fixed it. All it was the door cam had an update. The sales rep is awesome as well. I can contact him any time with a question or issue, and he helps get it resolved.

Madalyn was very patient with me and answered my questions and concerns until I felt secured. The customer service has been 5 .

They are great to help anytime you have sprinkle I would recommend them highly

RUN if they knock on ur door. They were supposed to pay off our contract with protection one. Been 2 months and they are saying check should go out soon. Horrible.. Not to mention they have been put 4 timrs in two months.. Doorbell camera still does not work right. Horrible.. These guys are a scam

Lots of promises. Not much follow through. Had to threaten legal action in order to get AMP to live up to their contractual obligations.

AMP Smart is an exceptional company and helps give nearly 200,000 homes peace of mind. What they do is help cover any kind of fire, medical, or police emergency that anyone faces at not only their homes, but also their businesses. Great work AMP Smart!

Mark and Nate were helpful and polite, got everything done quickly and efficiently, and explained all the details well. Overall good experience. No complaints.

Joshua Highfill went above and beyond with his service to make sure my family is secured with this amazing system. We are pleased with the service and the benefits that come with it. Joshua, thanks for your time and being there to kindly answer ALL Of our questions. You are the best!!!

Since my previous review amp contacted me and removed the credit enquiry against my name and been very helpful. It has been explained as a communication error. Thanks for the fast follow up and repair.

Very pleasant tech support. We couldn't resolve the issue but they are sending someone out promptly. These are good folks to work with.

Awesome experience with Amp. Calen and JJ were great! Very profeesional and courteous and made sure that my family had the home protection that we were looking for.

Mate was very through at making sure that everything was working properly and that we knew how the system works also help in downloading the app and showed me how it worked. I am very pleased with his instillion and instructions on operation of the system

Jason (Customer service director) was more than willing to help us with Set up, install, and any additional questions. Very professional and prompt! System is up and running perfectly! I would recommend to anyone looking for a good security company!

If I could give a lower rating I would. The sales guy completely ripped me off. My doorbell stops working all the time. Money has been taken out of the wrong card. System was put into my landlady s name under the word that it would easily be switched to my name. I explained my credit is not good but was told no problem at all. Now the system is in her name and I have to pay for it because I can t afford to pay off the contract. It s double the cost of other security systems I have spoke to on top of that. It takes 1-3 weeks for a tech to cone out and I just do not schedule things that far out. I m sick of this company!

The lady was nice and understanding. She helped me with my system and took care my problem in no time

Chris, our tech was very professional and nice. I would definitely recommend him for other installs. He was nice and loved ones our dogs!

Had a great customer service experience tonight. My rep was very patient with my doorbell troubleshooting.

UPDATE- Jason McRae contacted us and made everything right and reassured us that is not how AMP Smart does business! Definitely made us feel at ease with the whole situation!

Horrible! Never let these people into your home let alone do business with them. I had a bad feeling about the salesman from the minute they walked in. We never invited them in he said he was going to give us some pricing really quick and proceeded to make himself at home. Then after dragging it out he asked our address and my name to verify we were the home owners on his little "app". Handed me his phone to push a green button and a few minutes later I got a credit alert telling me they did a hard inquiry. I NEVER agreed to anything let alone did he even mention anything about pulling my credit. I never even gave him my social so how he did this is beyond me. I am so relieved that I did not sign his contract. We will be in touch with corporate about the shady salesman Jeromy. STAY AWAY FROM THIS COMPANY

Hunter was extremely helpful, friendly, and knowledgeable.

So far so good. The sales rep was nice and the tech was professional. It's only been a few days and I'm satisfied .

Worst service. Do not get. I keep having power failure on security system called and set up appointment and no show. Then I keep trying to call and never get someone.

Wow. Mark came to our house, and he was awesome. Very friendly, and easy to talk to. He helped us in every way possible. We are very pleased. Thank you, Mark!

I had a great experience with setting up a home security alarm system and fall protection device for my elderly aunt. Specifically, Taylor in customer support and Shania in marketing, as well as their tech support folks, were always patient and understanding, yet professional, with my less tech savvy aunt throughout the entire setup process.

Did not solve my problem but Maddy was very patient. She tried to walk me through the steps needed but no fault of hers it didn't work.

Hunter was great! Very patient with me. I had already called twice before and thought the problem was fixed but it wasn t.. He set me up to have a technician come and look at the problem because we did everything possible to fix it

Great customer service and system! Answered all my questions and concerns.

Amazing Company with AMAZING TECHNOLOGY!! !! BEST IN Cuntry!!!
Door bell Camera with Dual Audio is The best gear in industry!!! .

Worst company they give me a 4 years contract when I call to cancel 3 months before they tell me that my contract will finish on May and I will not pay any early termination fees when I contact them on May they never return my call until June and they tell me that my contract was automatically renewed for another 4 years and I have to pay 18000 dollars for termination fees

I signed up for AMP when a salesman came to our door. Initially, I was excited but started to feel sceptical about trying the company after I've read so many bad reviews plus the C rating from BBB... Turns out I had a right to be. We started having problems with it not even 24 hours after hook-up. When we called customer service, we found out the week trial period that we were promised is actually 3 days. Luckily, we were within 3 days and canceled immediately upon hearing about the deception from the sales rep. Unfortunately, 100% transparency doesn't seem to exist anymore. I was VERY pleased with the customer service rep who was knowledgeable and courteous, but I just can't bring myself to sign into a contract with a company who hooked me in with a lie from the very beginning.

Our security system dejected all of the sensors yesterday afternoon. I called my AMP Smart salesman, AJ Beard and he had the tech contact me. A new keypad was installed and all of the sensors reprogrammed and our cell phones paired. Everything is working as it should now. Thanks for all your help.

Jordan was extremely helpful with tech support. He seems to know his way around all settings and was very professional!

Audrey AMP Smart tech assist me by have an conference call with the other Alarm company that I have been fighting with since August. Audrey which very professional, she handled the situation with knowledge, kindness and steadiness. I thank Audrey for her assistance today, I am a very happy customer.

Ryan was very helpful and provided me with two options to fix my issue. I went with the least expensive one and it was quick and easy.

Had some issues to work through in getting my system set up correctly. Maile and Matt were both lifesavers. Maile spent a lot of time making sure my issues were addressed and resolved. Her personality and positivity are infectious.. Matt spent over an hour with me on the phone, testing my system, making sure I was aware of my options and then arranging the solution. They are both true assets to this company and a big reason I chose to stay with this company.

Theses guys are idiots! If there's any type of problem after hours, you are out of luck. They only support you from 7AM to 5PM Mountain time.

Plus, they trick you into a 5 year contract, which is unheard of in the industry. After two years of bad service, we tried to break the contract and they threatened legal action ... very customer-oriented, right?

Definitely a classless operation. Avoid at all costs ...

I called in bc my cameras were t working & had the pleasure of speaking with Dexter and he made the whole process quick & easy! He was a pleasure to speak with & completely worked with me on my level (I m not so tech savvy!) Thanks again for making my experience with AMP great!

Very patient Very Knowledgeable help with everything. I Need

Paul from AMP was knowledgeable, professional and easy to work with for deciding which package worked best for our home security system. Andy did a phenomenal job getting our system setup and we are so excited to have a new security system that goes beyond what we had prior to using AMP!

This system can do pretty much everything except make you breakfast (and I wouldn't be surprised if that weren't already an update in the making). Anthony and Corey were awesome. They installed the system, cleaned up and took the time to explain all the features that came with my new smart home, and that is a TON of features.
The ability to lock my door, turn down the thermostat and turn off my lights from my phone is the best feeling in the world.
No longer will I sit at work wondering if I remembered to lock my door, I can do it all from the comfort of my desk.
I've always wanted a smart home and I am thrilled to finally have one!

A very nice call to Amp. Representative was very nice and helpful

pros - better maintenance better coverage
excellent salesmen and service techs
better response seems to be a better and advanced system.
both salesman and service techs answered all questions and explained in detail the system and costs.

cons- shocked when two men showed up at house and was knocking on my door calling my name out. Suspicious of third man sitting in car supposed to be manager .
during discussion of system unaware that the service techs were being scheduled to come immediately for which I was not prepared.

all in all with sales talk and installation it took about 4+ hours when finished tech left a clean work area and both tech and salesman are given a A+ grade.. There was a total of two salesmen and two techs which all were neat, polite, and informative.

Nick Pablo was sales rep and very knowledgeable in the field and took all the time we (as customers) needed in understanding services!

My representative was wonderful. She helped me to reset my doorbell camera. KUDOS to her & thank you so much

My lights were off and I was unable to reconnect. Ryan was able to assist with accomplishing this.

Everything went well. From the lead salesman, Austin through the installation technician, Ryan, all went fairly smoothly. There was only one compatibility glitch with the doorbell cam dealing with an HD doorbell. We were able to resolve the issue with another cam placement indoors giving us the opportunity and flexibility to install exterior cams later. I have and will recommend AMP to others. Tim W.

The gentleman I spoke with did a phenomenal job of solving the issues I was having with my system. With this type of support, I'm glad I switched to AMP Smart!

Audrey assured me today and she was able to answer all of my questions.

AMP security just installed my security system and Blake was my installer and did a great job installing and answering all my questions. Mr. Mcgeorge

Jeremy was very professional and friendly while taking care of this install. He kept us engaged and answered all our questions.

My wife and I were pleased with our experience. Brandon and Christian we great. They both were professional and very helpful. They explained everything and were patient and instilled confidence in us that we made the right choice by signing up with them. Thank you for a smooth transaction and installation. Would highly recommend these guys.

Their service is very expensive but they have been very responsive whenever I've called them. The alarm system works great!

Mark M was great. He took his time in presenting AMP Smart. Not pushy like most. It was easy to see he backed what he was presenting. As well as the techs who came to install my system ( Aivon, Edward). They both were very friendly but carried themselves very professionally. Both made sure I understood how to work the system and showed me the avenues to take if I forgot. Each made me comfortable knowing about the use before leaving. Both took on the extra mile while cleaning up behind themselves. Leaving no mess behind for me. My experience was a positive one from the moment Mark entered my home until Aivon and Edward left. Thank you guys for now making me feel safe in my home.

I had the pleasure of having Paul Varley as my rep and Jeremy Jensen as my AMP tech. Jeremy was so nice and made my experience great! He was very helpful and answered all of my questions. I would recommend having Jeremy anytime you need help.

Very pleased with both the service and the equipment. I've been wanting to install a security system for some time now, but out of sight out of mind. I hadn't ever gotten around to doing it. The representative was knowledgeable and efficient. the system was installed quickly by courteous technicians and is so easy to use. I was worried it would take a lot of time to learn the system but it is quite user friendly. Overall, very pleased and happy to have finally gotten this done.

Install was fantastic. Chris did a great job. Highly recommend it.

Rachel provided fantastic service and is an excellent installer.

The entire experience was incredible from start to finish. Both the Joey (rep) and Cory (tech) were very professional, knowledgeable and helpful. The entire process less time than we thought. We were not looking to change our system but after talking with Joey and seeing the possible improvements, we decided to take a chance. Boy.......are we glad we did!!!! The system is awesome and the features are tremendous. The upgrading of technology is really pretty cool. We would recommend to anyone to take a look at this system. In addition to the installation, it was followed up by a drop by visit to check that everything was working correctly and that we were satisfied with the product. Very impressive!!!!!

Dexter was so patient and helpful in fixing my light issue with security panel. He was so professional! Thank you

When the product was sold to me the salesman, Calen, stated we would have a state of the art fire alarm that would alert the fire department at the slightest sign of heat. He claimed that the alarm could detect any significant change of heat within 10 degrees. He entered our house in order to inspect based on the safety of our pets due to the fact that they would be unsafe if a fire were to occur and we only had audio fire alarms. However, when our power went out tonight and we had to light our house with candle, every single one of our fire alarms went off EXCEPT the one Calen promised would save our pets. Every alarm EXCEPT the one we play 65.99 a month for. It makes me seriously concerned for the safety of our pets, which is the ONLY reason we signed up with AMP in the first place.

I love my new amp smart smart home system it s easy to use and fun to watch people through the doorbell camera.

AMP Smart failed to disclose or request my permission to do a hard credit check as a result my credit score was negatively impacted. Since when do you need a credit check for a 75$ a month security system when you're selling to someone in a home thats worth $450k. I am quite unimpressed. That's the thing with door to door salesmen, they cant ever be upfront and honest and they dont care about the consumer base at all.

The sales rep was knowledgeable and friendly . Great customer experience.

This company took advantage of my elderly mother and told her she only had a month on her old security company contract when sje actually had a year and a half. So now she is having to pay two contacts.

We just had an AMP SMART rep come to our home, and after a short conversation with my husband he asked us if he could have beer!!! This is not good representation for your company!!! My husband works on Hill Air Force and its also not good Advertisement!!!! I my self will let everyone know of my experience with AMP SMART Security that we encountered. This is second problem that we have posted on the BBB

I love it the guy David that came to my house was great!!! Also they installed very fast I am really looking to get one more camera that I have a blind spot in my back yard other then that I love this system

Both Mark and Chris were very professional, friendly, and knowledgeable. They made the installation of my new security system a flawless endeavor.

Horrible. Asked them to either freeze my account or close. There is a 3 yr contract, that I just found out about. If I pay it off then they'll cancel it. To freeze the account, they want my financial info. Sara refused to let me talk to a supervisor. Husband disabled and I'm off due to Covid-19.
Everyone should know how unreasonable this company is.

Hunter from AMP Smart was very helpful!!

He walked me through how to change the batteries on two of the sensors in my house and how to fix our indoor camera because it wasn't connecting probably to our WiFi. He was very patient and his instructions were clear, effective, and easy to follow. Everything is now working properly!

Thanks a ton for your help Hunter! Keep up the great work!!!

Also AMP Smart is a great alarm service! Their dispatch gets in contact with you right away via email and phone as soon as an alarm goes off at your house. They make sure you're okay and contacts the authorities as well to check on the house while your away and the alarm is going off.

Their app is very easy to use and has a lot of features that are very useful-- i.e. adjusting your heat, arming/disarming your home, and checking your camera all can be done remotely on your smartphone.

Whenever I call customer service or their 24 hour alarm hotline, I have always spoken to a rep that is friendly and helpful. Not once have i had any bad experience with a rep.

Thanks for all that you do AMP Smart! Pls continue to help others the way you do and please continue to help keep everyone safe! Thank you!!

Have gotten false alarms and system won't work from our phones. Supposed to do an upgrade on Saturday the 22 and never showed up called today and rescheduled for tonight at 6 no show again. Makes me feel secure when you don't show up for your own products!!!

Guys were great, very helpful. The home security system is great. Very easy to use. Had some questions after they left called customer service answered all of your questions. Completely satisfied. System was put up quickly.

The AMP Smart technician who reinstalled a camera for me on 4 August 17 was very knowledgeable and customer focused.
I was extremely pleased with his work.

I thought the service was excellent she stuck with me the whole time and got the problem resolved

Had alarm installed in my Business and went exactly as planned got more than what was promised was completed before expected. And best of all ITS been over a year WITH NO FALSE ALARMS 1st time in 14 years I actually trust my alarm system THANK YOU PAUL VARLEY AND AMP SECURITY!!!!

Rachel was great very knowledgeable and professional

I had an amazing experience thanks to alex. He was really amazing and answered all the questions I had

Kissler did a really good job getting everything setup for us and showing us how to use the panel.

... Within 15 minutes of posting my frustration in the following review, I was contacted by the Director of AMP Security. Jason was right on it! He was able to correct the past mistakes, and gave great effort to make it RIGHT!! Thank you, Great Effort!!! Changing my edit from 1 star to 5

Expecting adequate support and security service is far from what you get. 60 month contract with the ability to transfer terms to new owners if you sell is absolutely the hardest to do. After 3 months of assuming a residency and agreeing to assume the remaining 40 month contract has left me unable to access my home through AMP Smart...not so smart systems. The account is still residing with the previous owner even though I have docusigned both credit check and contract terms. When calling into customer service, the ever so polite phone techs, are miss informed and have no power or ability to escalate. How is that for security? AMP Security claims they are always in contact with their equipment... until they are not...when your locked out and have provided the secure passcode... you still must call a locksmith. To good to be true... well it gets better, with each and every interaction, employees fail to escalate, and notate. If you value your time and sanity keep searching for a better Secuirty solution! ...

Anthony Perez, was an exceptional sales representative. Extremely professional and respectful of our home and answered every question we had without any hesitation.

I enjoyed the company of the young men. Nice and friendly. We will enjoy the new system. The installation was fast and painless. I'm hoping that the new system will be great.

Anthony, was very friendly making me feel comfortable, even before entering my home. He explained everything to me. Mike was very friendly explaining that they were making my home safe now. I didn't even have connection to the police with my previous company and paying each month.

Love the alarm works great thank for all the hard work.

I love the new thermostat and the doorbell cam is incredible. It really makes my family and I feel safe when at home or away on vacation. The salesman who sold me the product, Darion Lycksell, is professional and extremely knowledgeable about the products. I would recommend these alarms to my friends and family alike.

He was very professional, proficient and gave accurate information. I was having a problem with a password reset, once the app opened I didn't have any problems setting up my new password and email address.

I absolutely love the new keypad and how fast it responds from my phone. Also, the doorbell cam is by far the best part of our system. We use it all of the time now!

Dylan & his team were a wealth of knowledge during our process to switch from Simplisafe to AMP. As you know, there are many things to consider when selecting the technology that protects your home and family 24/7.

Reliability - Simplisafe was not reliable and often disconnected from dispatch. AMP's LTE connectivity ensures 24/7 connectivity and reliability.

Interoperability - integrates with our other smart home devices, such as Nest, Alexa & Ring (although we opted for the AMP camera doorbell), and all can be controlled from a central application.

Tablet/Panel Controls - the touch screen control panel allows you to talk back via your smart doorbell. In the event of an emergency, the monitoring company will actually talk to you via the control panel to make sure everything is OK. The talkback feature was a big selling point.

User Experience - the devices and controls are intuitive and easy to navigate.

Quick Process from End to End - the entire process took a couple hours from start to finish, including installation. Dylan and Reed gave us a fantastic introduction to and demo of the product, and the tech, Alex, was out there right as we were finishing up. Took him about an hour to install the whole system and train us on how to use it.

We haven't been customers long, but we can already tell AMP will be our long-term security solution.

Super excited about our new AMP Smart security system that includes the door bell camera, smart thermostat, night vision cameras all accessed by our smart phones. Really impressed with the quality, innovation and service this company provides. Installation was quick and coordinated. Our representative Dylan Brodigan was professional and returned twice after we went live to answer any additional questions that we might have. We are extremely satisfied and would highly recommend!

These guys are great! They are on top of things just like you need for security. Happy customer!

The AMPSMART alarm system is one of the best investments I could've made for me and my family. The technology and customer service is first class. Our sales person Mike Womble is very hands on even after we purchased the system. His follow up and follow through is unlike any other sales persons I have worked with. I highly recommend AMPSMART and Mike Womble.

The gentle man I spoke with went above and beyond to help me

The agent who helped me (Camille) was wonderful - calm, charming, and thorough! I did have to wait about 20 minutes to get connected with her, but once I got her on the line, she was excellent. I appreciate her assistance.

I'm very upset by this company. Both the "marketing guy" and tech were great guys. We even fed them dinner because they were fun to talk to and felt like good friends. Unfortunately, this company is shady and hides all their costs through different wording. The "marketing guy" claims not to be a salesman and that the salesman are coming later in the summer. He claimed this was an opportunity because our yard was pretty for us to market their business in exchange for free equipment. In reality, you pay for the equipment through their loan financing option that I didn't even want to be a part of. In the end, this company is the same price as every other company just wording it by monthly payments instead of up front equipment fee. I wouldn't even be upset about paying the same as other security companies but the fact that they made me believe I was getting everything free and was helping them out by marketing for them when I'm paying the same as every other company, as well as my marketing guy really being the regular summer salesman in disguise which he later revealed through disclosing his commission on each sale... Clearly he couldn't give all these marketing sales to everyone on the street right? Which he gave the same pitch to every neighbor... Including my good friend. It is infuriating. Also, not exaggerating at all, less than 2 minutes after they left from installing the equipment (I tried to catch him down the street because it happened so quickly) the sensor fell off the door after shutting it once. It would not go back on. I'm so frustrated that this company made me feel stupid by their "special deals" and hidden words and meaning and had me waste an entire night entertaining their honest and reliable company. I have never left a negative review for someone but I'm fully disappointed and frustrated.

Great company, I received everything I needed. 100% recommend them for every household!

Rachel is an outstanding customer service representative. She was kind, friendly and very knowledgeable about technical support. 10 +

AMP Smart is the best home safety companie I've ever been with. Their technology is mind blowing and super easy to use. I definitely feel much safer knowing that AMP Smart is protecting my family and my assets. I highly recommend this company to everyone!

I have to say I have had other Security companies in the past, and by far Amp Smart is by far the best company Ive had. The customer service is 5 stars always trying to help me when I need anything. Jason the Director of Customer Service deserves a raise. He has never not been available, Id recommend this company to my family and friends.

Shania went out of her way to alleviate my issues and called me back to make sure that I was at up properly.