Absopure Water Company Review

Did work for these people ... cant seem to get paid - emailed several employees ... Scott Steiner - Tom Sutfin and Art Amelote ... and they ignore a simple request - I would not do business with them again - Nor extend them credit ....

Awful service. Switched them for another provider months ago. Woke up one morning and found they delivered a shipment of water to us. Called them to have them pick it up and they sent us a bill! The receptionist was rude whenever we would correspond.

Easy in easy out. I had a 1530 appt.,arrived at 1430. They had me loaded and BOL in my hand by 1535. They even let me pull over to the side of the lot to take my break. Only thing I didn't like about the place was the huge potholes in front of the loading docks. Tore off a mudflap backing up to door 20.

Very bad experience with this company.They loading and unloading just their trailers.Its water not produce guys.I had appointment at 9:00 pm Wright now almost 12:00 am and still waiting for loading.Never come back again

Truckers! I suggest you do not drop your trailer at this company! And if you do so then don't be surprised if you find your trailer damaged! Take a look on the pictures.
Absolutedamage Trailers Company!

The worst company ever 8 hours waiting bunch of slow people working need different employees,...,........please close company down u would do the driver a favor

Horrible customer service: communication lacked, delivery wasn t on time, kept charging me for cooler without delivery of water.

I wish I'd read the reviews on the terrible service. Maybe living 45 minutes away in Ohio is too much a challenge for them. I'm calling a local company for water now.

I signed up through Costco, so I get great pricing. I have been using the service for over a year and have no issues. They leave the water on my porch if I am not home. Always delivered on the day they say they will deliver.

Signed up at Costco over two months and only received ONE delivery! First off the guy just delivered the water cooler on my porch in the rain without a contract or invoice he didn t bother to knock on the door. I figured no biggie I ll just try to install myself. Soon I realized they gave me all distilled water when I asked for two distilled and two purified. I just ignored it because people make mistakes. I had to call them to see when my delivery days was and how often since I didn t have a contract or invoice. The lady was so unprofessional and didn t care when I stated my concerns. Forward til this week I was supposed to receive what would be my second delivery 9/8/2020 nothing came. I had to call them only to find out they were not coming until Saturday 9/12/2020. I said ok no problem it was a holiday but I wish someone would have called me. Still no apology or nothing. Now today 5:43pm 9/11/2020 I receive an automatic call that my water will not be delivered until Monday 9/14/2020!!!! This is very unacceptable!!! I m closing this account. I ll continue to buy water bottle...

Extremely supportive in helping the local, community and non-profits, thanks for your help in this event vets with Nets, from fishing it forward Michigan

They do not know how to do business. When you pay ahead. They owe you the water. They still want to charge you the extra cost. And they want to steal your deposit money. So be careful with this company. I am still waiting for my deposit refund

Terrible place ordered certain water, was brought different type several times

I arrive before my schedule time. My pickup time was for 17:45pm I got here at 15:28pm. I receive a dock shortly after I arrive I was out by 20:12pm. To make a long story short I was hoping they would load me up as soon as I arrive. But they didn't I had the time on my clock to get to my delivery today. But they waited until around 6:35pm to start loading me kill my time. After all that i knew this load wouldn't be on time. Then I had to come back for a reload because my weigh in wasn't right.

I was supposed to receive my water for my business on 9/3/2020 but it never arrived. I called Thursday, 9/10 (a week later) and was told it was to be scheduled for Monday 9/14 between 10-6pm since the driver came when we weren't opened yet. Now around 4pm on 9/14, I called to see if the delivery was still coming and was told we are scheduled for 9/17? The girl on the phone last week specifically told me MONDAY 9/14. Your driver delivered outside of our business hours on the original date of 9/3, and no one ever notified us that there was a failed delivery attempt. I had to wait an entire week and contact YOU in order to see what happened in the first place. When I called today and to be told we are now being pushed to 9/17, not only are we upset that we were told the wrong redelivery date, but you are unable to move the delivery up even though we are COMPLETELY out of water. We have been ordering water from Absopure for many years and we are extremely dissatisfied with your service. The last couple deliveries the driver has been very rude, making remarks about how they don't pay him enough. Now with this happening I don't blame him for complaining about corporate.

Went to a job interview here. I was more than qualified for the position but didn't get it. Waste of time.

This home delivery service is the worst service I ve ever paid for. We chose absopure based on suggestions from our Costco membership. The deal on pricing was ok but this company has absolutely no consistency in its billing or delivery schedule.I was double billed my first month, and the following month they came on the wrong day and charged me for the bottle deposits since they weren t outside to be picked up. Not one time in the three months we have had service has it been delivered on time. It took three different calls to finally get the proper schedule from them and yet it s pointless because they don t follow it. Our last delivery was on January 14th and today is February 13th and we still don t have a delivery. It was supposed to be on January 11th but keep getting the run around and calls about delays after contacting them numerous times. We have had to go out 4 times now and purchase water from the store due to Absopure s poor delivery service. Save your money, bottom line their service is garbage

Had been a regular customer for well over a decade. Our account was closed upon selling our business. The empty bottles were collected by Absopure during the second week of January, 2018. Here it is, now approaching the middle of MAY 2018 and we STILL have not received the refund for the bottle deposit for the empties that were collected! Numerous calls have been placed with their customer service department and several messages have been left with their accounting department (as per instructed by CSR) to Patrick Burns. Though several messages have been left, no return call has ever been made to date. I find it incredulous that it would take this long for the refund of the bottle deposit for the account. If this is the manner in which they treat their long time customers... beware.

Horrible experience with the Logistics manager of this company. They did damaged our semi trailer on the delivery, Scott the manager told me that they will reimburse for the damages, but after Invoice was sent, he's been ignoring me since. This is 3rd month already. NOT THE WAY TO DO BUSINESS!!!!!!

Bad customer service, unless you're calling to make a payment of course. Got the runaround a few times this week. "We're making a delivery at this time, no we're not, no we don't give time frames of when we'll deliver. I don't know why someone told you that. You're scheduled for delivery. That's all we know." Rude, disrespectful tone of voices from customer service reps... Should NOT be working in customer service, if you're going to speak that way. We've been out of water since Tuesday (now Friday) and I was told we could get an earlier delivery, but was not fulfilled. BRAD - Michigan, services Mount Clemens often is ABSOLUTELY wonderful! Standup guy! 10/10 Recommend.

Absopure makes a great Distilled Water and I find it very refreshing..

Slow. Like REALLY slow. 3 hours to get loaded there.

I had some issues with delivery but they resolved it in timely manner. New delivery guy Brad is good too. Overall great quality with somewhat good service.

Wish I could give 0 stars.. Used them for home delivery less than a year & my experience was horrendous from start to finish. The creepy driver gave me his personal phone number to set up water deliveries, which up until I canceled thought it was a work phone until customer service told me they don t have work phones. He would never respond anyway, I would have to text him for days to finally get a response even though when I first started getting deliveries that s what he told me to do. It just didn t seem right so I called the company to set up a delivery, they scheduled me, at this point I had been out of water for 2 weeks dealing with them. The day he was supposed to show I waited at my house all day, reserved the day just for this delivery. 4:30pm, still no delivery. I call customer service to see what s going on & she tells me oh he couldn t make it today but he can come next week LMAO.. Yea, no.. I asked why I wasn t notified & she told me that they called me .. 100% a lie.. I never received a call from them I can assure you, there was definitely no call at all.. When I asked why he couldn t make it that day she told me she didn t know. They don t keep track of their drivers. YIKES.. So customers are calling reporting this guy has been a no call no show for over 2 weeks, missing several scheduled deliveries & the company doesn t know why their driver isn t making the delivery.. This place is an absolute joke. I definitely canceled & have since found a legit water delivery service that is wonderful. Would never recommend this shady company to anyone.

I've have just about drank every type of galloned water in the SouthWest to California. This "purified water" tasted like plastic. I wasted my money on this. "Nice!" is actually a sarcastic way of naming this water. By the way, minutes after drinking this water my stomach ached.

I cannot believe a company like this is allowed to stay in business. They have absolutely no ethics and have already stiffed a lot of their vendors. If you are a potential vendor, I highly recommend you demand payment upfront for services to be rendered otherwise you're taking a big risk by dealing with them.

In and out fast... had issues before, but last visit was great. Keep it up!

Poor communication. Need to wait for them to deliver water for one week on demand. Even after scheduling for delivery you are not gauranteed. Extremely dissapointing. Changing review from 3 to 1 for doing the same mistake thrice in couple of months.

Bad service -- I've been a customer for two years and have never been happy with their delivery service - But now after a order placed over a week ago was set.. They choose not to deliver it because "the dock was full" at my building -- then you wait for it to open up and to add my building has a large dock that fits 4 semis at a time and opens ups within 10mins. Or pull next the the building like other trucks are doing that sit out there with their hazards on making sure their customer gets their product.. Certainly after being pushed back a week already and to make it worst instead of delivering it the very next morning.. you push me back 2 days!!

Fast loading, if they have load ready and not busy it is a chance to be loaded early...Thanks!

I believe Absopure Water Company will be a great place to work.

EDIT: I'm still pretty salty about the whole process, but after reading this review I had somebody call me the very next day and promptly correct the issue. I have no idea why they couldn't just do that in the first place, and why I had to get to the point of being so upset for them to take care of me like that, but this lady was very kind and understanding and she really saved this review. She apologized profusely for everybody's actions and she seemed pretty genuine about it too, not robotic. I got my full refund right away and the process definitely smoothed out. Very grateful for her phone call! Goes to show that it's not always a business that can be shity, sometimes it's just the people...

ORIGINAL:
Literally the worst experience of any company I've ever had to work with. I got quoted at $23 for my order and the next thing I know 64 dollars came out of my bank account... I was frustrated and told them to come pick up their equipment and give me my money back, and it took them 3 weeks to even get to my house to get the stuff, and now they're telling me I have to wait 8 weeks to even get my money back. Seriously whatever you do don't work with that absopure. I've been on the phone with them for weeks trying to get my money back, and they're going to send it as a check.... 8 weeks later! So what took 30 seconds to come out if my bank, triple the a.iunt it was supposed to be, is gonna take 8 weeks to return!??!?!?!? Worst. Experience. Ever.

Great water and I appreciate that they use Spring Water not draining our lakes like Nestle. Kudos to you!

It makes you feel good when you see a food or water supplier has a clean place but this spot was super clean. They really try to make sure you get a good product

They are not a business. My equipment and 6 bottles have been in the rain and snow for 2 weeks. It was put out on the 7th. I was gone for 2 weeks and mgt knew and your pick up guys lied. Dont BS me bottles were outside the door, you really couldnt miss them. Accordibg to my video cam you were never there to pick them up. Dont BS me...i have text messages if anyone wants them....No one cares!!!!! Also from costco!

Horrible home delivery service. Always messed up my monthly orders of bottled water. Never came on the calendar scheduled day. When I called to check to see where my delivery was, the office always have some poor excuse. The ladies that work in the office are extremely rude on the phone. Not a dependable company to deal with.

I have specific water requirements and require purified water. I've ordered water multiple times via the phone and the website. Each time the water was delivered to my door step a few days later. They take the empty containers, and are extremely friendly. I've never had any problems with billing or being charged incorrectly. The detailed monthly statement is always correct.

This place a joke im the only driver here. Waited for over 4 hours I'm still sitting in a close dock

Not a bad place not a great place took very long to get unloaded just disorganized over there

Crowded parking lot and customer service very nasty. They really need a hug.

I spent most of my week here cause i work there lol but it ah great company

I couldn't make it through a day or my lengthy 8-10 miles per day without it. It is Definitely a requirement and refreshing.

I ordered purified water in 5 gallon bottles. They delivered distilled. I called them they said they couldn't bring the correct water for a week. I then bought water from a different company. I called absopure and canceled. They picked up the wrong product. I have yet to receive my refund. It's been a month! I will never use them again!

They changed the routs and delivery dates and didn't bother to tell me. Now I'm out of water and they didn't even offer a discount or other compensation for the massive inconvenience that they've caused me. Good products, horrible service.

I have been here for 3 hrs trying to get loaded not even started

The second shift shipping office fellow has a very filthy mouth, telling me he is going to have sex with one of the switcher drivers, he must think all OTR drivers talk as he does very pathetic person God speak to this man's heart

We have been receiving deliveries in our past three homes with absolutely no issues. Service in the office and in person is always top notch. Thank you Absopure for the reliable service and delicious water!

Relatively easy to get in and out of with an 18-wheeler.

Worked here for two days, company is boring and terrible for training. My job was as a maintenance technician. Ask a fellow employee questions about machines and they cry and are very rude. There is no team work here. Good luck working for this company if you choose too.

I give 3&1/2 stars only because the initial delivery was a week late, not a big deal but I had to call to confirm the next delivery day as they did not notify me. Also, the delivery guy was a little sketchy and was complaining a lot therefore we did not allow him to come in and set it up. The equipment works great and no issues there. I m liking both hot and cold cooler.
I received a call a week later to see how my delivery went and I told the gal the above but nothing was addressed further so I thought I d post on here.
Lastly, she confirmed my next delivery for next month but I signed up for every OTHER month so I called back and got the main number and another gal stated I am in the system for once a month and that was wrong therefore she switched it.
With all that being said, customer service is lacking for a first impression, unfortunately.

Decent pick up. Loaded in about 90 minutes. Enter off General St. Tight little with spotters and dropped trailers everywhere.

This is the warehouse and distribution center. Good staff and friendly workers. Easy in and easy out.

Super slow. Not organized, everyone is just waiting for somebody's command to do staff they already know.

We signed up with Absopure a little over 2 months ago at Costco. We have had deliveries made that we didn't order, have waited during 2 scheduled pick ups for them to come get this order and they have never shown up. I have called 5 different times to get this order we never placed (we are supposed to call when we are ready for more water, per the contract I set up) sent back, even though we still got charged the delivery fee. Yesterday was supposed to be another day they were going to pick up this mistake delivery. I had all the jugs outside by 7:30am. We are on spring break and I never left homehome . At 4:45pm I called and was told the delivery person was still making rounds. They never showed. I called this morning and the delivery person made a report that they knocked and no one was home! They directly lied! We never left! The office staff said they would tell that delivery person's manager and call me back with a NEW pick up date. It's 2pm and they never called back.

I just called Costco to tell them about the horrible business ethics they seem to have and Costco will be contacting the company on my behalf. I have never had terrible service from a Costco affiliate before. Don't believe me? Read the other reviews. Unless you have time for hours of phone calls and extra unintended charges on your bank statement, I do not recommend this company at all. I would not be surprised if Costco drops this company all together (hopefully).

User beware! You will waste your time.
0 stars if I could. So disorganized!
LISA in customer service will tell you anything you want to hear.
Have changed my delivery week/day 3 times in two years with NO notifications, communication, anything. Then I ask for a special delivery this past week because they changed the schedule again and I am out of water and STILL no communication. Good bye and good residence.

The delivery guys are awesome!! Your customer service agents are rude, impatient and sound as though they hate their jobs. By the sounds of it they are working from home. This is every time I have to call I dreed it. Please give us the ability to alter our delivery online so I don't have to call. Your expensive, if I had another option for water delivery I would take it.

We moved to Metamora in July 2020 and started with Absopure. They are terrible about keeping up with their delivery system. We would be waiting for our water for our water and no one shows up. When we would call they gave us an excuse that there was a computer issue, or whatever, but neglected to let us know. Today we were expecting a delivery. Keep in mind that our last delivery date was Oct 22, and our water is gone. We called and asked when they would be arriving with our next order, and they tell us they won't be able to until DECEMBER 7TH!!!!!!. That is totally unacceptable. Is this a way to run a business? This was the 3rd and LAST time that we are dealing with this company. Switching to Culligan, but I would never recommend Absopure to anyone! Terrible service!!

Folks there don't seem to like their jobs. Pretty rude.

My husband and I have been a loyal customer of Absopure for over thirty years and are no longer satisfied with their leaking 3 gallon bottles. We order the 3 gallon bottles since we are seniors and find the larger bottles are too heavy to carry up and down our basement. The problem is some of the bottles leak! My kitchen has been flooded four times from the 3 gallon bottles leaking from our Absopure cooler. It was a big mess to clean up. Every time we place a new bottle of water on the cooler, we sit and watch it for a leak. Yesterday, after watching it for awhile we thought it was ok, but wrong - it leaked bad all over my kitchen floor. The plastic bottles Absopure is using are Defective, plain and simple. They have poor quality control. The only good thing I can say is the water is great and we do get very good delivery service. Our driver is the best!

Please fix your quality control issue. How many times have I bought the 16.9 fl oz bottles (that come in the plastic 24 pack) and the out side of the bottles smell strong of mildew. I have to rinse and wash them all off or return to the store. of course you dont know till you get it home and open the plastic. Its hit or miss, cold weather, hot weather, at mulitple stores in the area of Westland, and this is a problem for several years now. This is not safe or sanitary, please fix the problem. It could make someone sick. I am tired of the problem really, and taking it back to stores etc. So water splashes on the outside, and its not wiped off, then sealed up in the plastic? This is what I suspect.

Please take seriously the bad reviews that are posted on other sites regarding Absopure's terrible customer service and the rudeness of the staff. Twice, I've not received my order on a holiday weekend when I was having a party with no phone call. About every third delivery, there was an issue... wrong size, wrong number of bottles, late delivery, items left I didn't order, etc. This past weekend, on Friday at about 4:55 pm (Labor Day weekend), I noticed they hadn't made the pickup and delivery. So I called and was told that I was rescheduled for Tuesday. When I asked why I didn't get a call I was treated rudely. That was the final straw. I cancelled their service

These people are terrible when it comes to customer service. They repeatedly have tried to deliver our water on the wrong day and have terrible scheduling issues. They wiuld tell us our water would be here friday and then they would try and deliver it wednesday. Its happened several times now. Not happy with the service. Customer support always say we dont know what happened or what time stuff will be dilvered. Quite annoying..

local grocery store uses this water it tastes just as bad as my towns water.