stephanie peck

Review of Absopure Water Company

We signed up with Absopure a little over 2 months ...

We signed up with Absopure a little over 2 months ago at Costco. We have had deliveries made that we didn't order, have waited during 2 scheduled pick ups for them to come get this order and they have never shown up. I have called 5 different times to get this order we never placed (we are supposed to call when we are ready for more water, per the contract I set up) sent back, even though we still got charged the delivery fee. Yesterday was supposed to be another day they were going to pick up this mistake delivery. I had all the jugs outside by 7:30am. We are on spring break and I never left homehome . At 4:45pm I called and was told the delivery person was still making rounds. They never showed. I called this morning and the delivery person made a report that they knocked and no one was home! They directly lied! We never left! The office staff said they would tell that delivery person's manager and call me back with a NEW pick up date. It's 2pm and they never called back.

I just called Costco to tell them about the horrible business ethics they seem to have and Costco will be contacting the company on my behalf. I have never had terrible service from a Costco affiliate before. Don't believe me? Read the other reviews. Unless you have time for hours of phone calls and extra unintended charges on your bank statement, I do not recommend this company at all. I would not be surprised if Costco drops this company all together (hopefully).