I ordered 30 Yowie stainless steel tumblers as a fundraiser for my mom who is battling cancer, and the service and communication with the 4Imprint team were great, quick shipping, and the tumblers look great and seem to be very good quality. Very pleased, would order from again!
Beyond impressed with the quality and customer service that 4imprint consistently delivers. We rarely have an issues and the one time we did, they went above and beyond what I ever would have expected to make it right! They definitely have a loyal customer for life!
4 Imprint has gone above and beyond when it comes to customer service. The order was delivered fast, my emails responded to promptly, and always easy to to do business with. I made an error on my order that was quickly remedied by the fantastic team they have. I will be doing all my promotional material ordering from them from now on. Well done and thank you!
The representatives that assist me on the phone when I call with questions are very patient. They are very well trained on their products and processes. They showed me that they care about giving me what I am looking for and that my businesses brand looks good on the apparel for our team!
Called and the woman sounded like she was in a bad mood that I called, like she wanted to get me off the phone. Rethinking going with them just because this first inquiry sounded so crappy over the phone.
We use 4imprint for all our promotional materials. Their products are outstanding, they arrive quickly, and the printing/ embroidery are always of a very high quality. Whenever we place an order, their customer service representatives immediately contact us to help with artwork and anything else we might need. Ordering with them is easy and hassle free. We're very happy with their services and will continue to use them.
I wanted to share amazing customer service by Jeff Fairchild and his team at 4Imprint. They went above and beyond to replace hundreds of promotional items that were imprinted incorrectly due to my negligence at no additional cost! I ordered them on behalf of a client saving them the extra costs due to my mistake which reinforced our relationship and trust. Thank you 4Imprint and I will continue to do business with you for many more years to come!
We've ordered imprinted mugs, water bottles, and tote bags for our business through 4imprint. We have been more than pleased with the fast turn around and also the quality of not only the products but also the imprinting itself.
Most recently we ordered an imprinted table runner with red and white imprinting. We weren't happy with the shade of red (closer to orange/red) and Nikki and the rest of the team at 4imprint took the time to make it right in a quick and professional manner. We look forward to doing business with them in the future!
Really terrible service.
I ordered hats, they were out of stock.
I replied to the email I received and then everything came to a screeching halt. By the time I was able to follow up my event had passed, but I still wanted the hats. While they were nice enough to give me credit, I felt as if they were blaming me for their problems. In fact, the sales associate claimed she had emailed me. I never received them, so I asked her to forward them to me (At the same email I always used). Never received them. No follow up again. I am very, very disappointed in their service and will never use them again.
4imprint hands down has some of the best customer service our organization has experienced. We were able to get a rush order designed, created, and shipped with lightning speed that arrived perfectly. Our contact before, during, and after the sale with their representatives were all extremely helpful and timely. We are looking forward to working with 4imprint again!
What a forward thinking co. If all USA companies have the same attitude towards their employees and clients they need not to outsource
This company provides great products in a timely fashion.
I ordered polo shirts from this company. I place the order a month and a half before the even and asked for some samples. They ruined the launch as they never sent the samples. after 5 attempts I received one of the samples and they missed the dead line for launch.
They have the worst customer service I have ever experienced with a company.
Customer service is excellent. Product (compact mirrors) was very affordable and of good quality. I highly recommend ordering from 4imprint.
Loved working with this company! They were very helpful as I'm not someone who is tech savvy with artwork. Ashley helped me through it and was so patient when I made several changes. Got the product today&love it!
Where do I start!!?? This company is amazing!! I ordered a large number of pens about a year ago from the suggestion of another co-worker who had dealt with them before. My first order went off without a hitch. However, this past August 2018 I had dropped the ball when it came time to ordering promotional items for a booth my company was working in a week. I made up my order online and then called my previous rep Stephanie and she advised me not to worry she would take care of it. She then advised me that I may get an email or call from someone else that works with her. I was fine with that. I then spoke with Christy, who Stephanie had informed her of my situation. I gave her the dates of the booth and within a couple of hours she emailed me with confirmation and also sent artwork for my approval. I was also not in my office that day and gave her my cell number. She called me on my cell, even after she was supposed to be gone at the end of her workday, and I confirmed artwork and away she went with my order! I received several items within just a few days and the last item exactly on the date she specified. I never felt more like these ladies and 4imprint totally "had my back". Whenever I interact with staff or customer service for anything, everyone is always knowledgeable and as kind as can be. It seems as if everyone actually loves their jobs! You don't find wholesome, genuine caring as much anymore when speaking with someone over the phone. It was certainly a HUGE breath of fresh air to be treated so nice and KNOW your needs will come first and that you are working with individuals who you can trust to get the job done and done right!!
Very professional company that listens to our needs!
The customer support, the speed of receipt of orders, but also followed it is really great!
I recommend this company if you need quality products for your branding.
Thank you
Nothing better than being provided with excellent customer service. Liz McGlenn, thank you so much for helping me when I was in a crunch. Afton Notebook with Pen were delivered in time for our event as you assured me and were a hit at our event. I highly recommend this product to all who are looking to promote their program as the price is very reasonable as well.
We order from 4imprint on a pretty regular basis and are always happy with the results. I recently made a mistake and ended up with 400 items that were not the correct size. Chole W. in Customer Care was so pleasant to speak with and helped me fix the order and look like a hero in one call! I would definitely recommend 4imprint for all your promotional needs.
Amazing service!! This company has great products with super fast shipping and a wonderful team of people to assist along the way.
A company that cares about customer service. I had a problem with how my order turned out and they were nice enough to take care of the situation very quickly! I will continue to use them for my company's needs.
I highly recommend 4imprint! Their customer service is outstanding and my orders have always met my expectations. I look forward to my blueboxes to show our clients the quality and materials of items.
My sales rep, Kevin B, tweaked the logo I submitted to achieve a better fit on the flash drives I ordered. Finished product looks great and I am very pleased.
Absolutely incredible customer service and a quality product I can always count on. I love that they let you order samples to ensure that you are receiving an item that you love. We are a small company, and we don't do that much business with them annually, but they treat us like we're their biggest customer. I have been 100% impressed with this company since we started working with them and I cannot recommend them enough.
Beautiful work! I am impressed with how well everything turned out, and how fast we received them. Just on a whim I wanted to try a different company for my logo attire, and 4imprint has found themselves a new customer for years to come. Thank you so much!
Today I called and right away got on the phone with Pete Koble. He helped me go back into our order history for some simple post cards that our dental office has been using for years. I could not find them in the order history but Pete did it in 2 seconds and even helped update them and get an order placed, all in one call. What impressed me was how kind and effortlessly helpful he was. Even over the phone he seemed to like his job and he made our phone call so simple and I knew exactly what to expect when the phone call was over as well. I was sent an email and then an artwork proof later in the day. I can say I was really glad he helped me today. He is someone I would want answering my phones if he were here in our office. Thank you for your help today Pete.
4imprint provides the best customer service! I love the bluebox.
Our managers were very happy with the products we ordered. The Reps were helpful and attentive to detail, and the pricing was reasonable. Shipped in a timely manner as well. Would definitely order again.
My group loved our annual Red Solo Cup T-Shirts! I owe it to Brandon for helping me with my first 4imprint order and will be sure to place more!
I ordered a couple different items from this company and was pleased with the service. First off, it's wonderful that this company offers free samples so you can check the product before moving ahead with a full order. Secondly, and most importantly, their customer service is great! I spoke with a few different representatives during the ordering process but want to highlight two individuals. I worked with Keara Dunn (Sales Rep) and she is amazing! We probably exchanged over 100 hundred emails while I was trying to sample different items and do full orders. She was very responsive and was always able to answer my questions and get me what I needed. She even helped expedite some samples so I could figure out which item I liked and place my order that week! The other individual I want to highlight is Karla Goyke (Customer Care Rep). Unfortunately, there were a few defective items when I received my full order but Karla was able to get me replacements ASAP. I sent an email on a Friday indicating that some items were missing and broken. On Monday, she had email me back and by Thursday, I had received the replacement items. Keep in mind, these replacement items were customized so they had to go through the production process too! The replacement items were initially planned to arrive by Friday but I told Karla that wouldn't work since I would have left for my event by that day. She was able to get the box pulled off the truck and have the shipping changed to next day!
Overall, the customer service is great. If you're looking to buy large quantities of items for an event, giveaway, etc..., look no further! And if you happen to work with Keara or Karla, you'll be in good hands!
Where do I start!? I was referred to 4imprint a couple of years ago and I am glad I made that first phone call to their company! I have had nothing but dedicated, trustworthy and top notch customer service from them from the very beginning. The employees are personable and friendly. The most amazing take-away from my experience with them is that nothing is fake about them. They all truly love their jobs and the workplace and it shows in their demeanor and attitude. They often go above and beyond to provide an excellent experience for their customers. Prices are fair. Quality is great. I will not go anywhere else for my promotional and printing needs. You have a customer for life here!! Thanks for everything you guys do...you are appreciated!!
This company is an absolute pleasure to do business with. I do the Marketing for a large company and REALLY appreciate how straight forward the process is. I love that I get artwork approval the same day (usually within an hour) and love that it's in production almost immediately after approval. AND, they get it to me quickly!! My $3500 order took less than a week to process! THANK YOU FOR MAKING MY LIFE EASIER!!
Have purchased work.shirts from them over the last 3 years. Our latest batch had issues with our logo peeling. They were very responsive and are replacing the entire order at no charge. Thank you Katherine Habel and Kenzie Shoemaker for your outstanding customer service!
I ve place many orders with 4imprint but my most recent experience has exceeded my exceptions. 3 weeks ago I placed an order that required a quick turn around. One of the packages was misplaced due to a delivery mistake by the carrier. Melanie Schaefer went above and beyond to assist by working directly with UPS and ensuring me that her team could recreate/reship the order if necessary. Luckily, the package was found a few days later and Melanie emailed and called me to confirm. This type of service is easily forgotten these days. Happy to support companies who value customer service as much as I do!
Thank you Melanie. You deserve 10 stars!!!
4Imprint is the absolute best place to print with! After I approved artwork (that had the wrong date- totally my fault) they were gracious enough to reprint my order free of charge. They simply asked me to donate the mistake bags that had the wrong date on them and help someone else out. Jen Liedke in customer service was kind and gracious to me. Not many companies are this amazing! Thank you for everything 4Imprint. Looking forward to working with you again in the future.
Great customer service. Very quick to respond and send samples. I work with them time and time again!
The team members I worked with throughout the entire process were beyond incredible so above and beyond! Specifically Tanya Bernico and Brandon Manthey. They were so quick to respond and so accommodating. Such problem solvers who put customer service above everything else. 4imprint has a customer for life in me and I will be sure to tell everyone, beyond my place of business and in all other industries to always think of 4imprint for their needs!
This company is a joke. 4 weeks, 6 different reps, and nothing gets done. They keep losing my order, misplacing my quotes, telling me my previous quotes were wrong, and still producing my items incorrectly. They are a joke. Don't give them your business, they are scam artist and never intent to delivery proper products.
Maxine Ferron has been a HUGE help in making my experience with 4Imprint wonderful!! She was attentive and understanding and I can t say enough good things about her and the company. Though a small hiccup happened, her and the team did everything to make it right and make sure we received the products we love. Thank you!!
4imprints quality cannot be matched by the other competitors in the market place! We have tried other vendors in the past and get unsatisfactory results on color and the actual product we receive, we will not make that mistake again. 4imprint also stands behind the product it produces. The customer service exceeds our expectations time and time again...One of 4imprints Team Leaders Whitney Barnes is a true pleasure to work with!!! Whitney's knowledge of 4imprints products helps make ordering a breeze. 5 stars!!
Their customer service is simply amazing! Our team loves 4imprint!
I've ordered from here for multiple events and have always had the best service. There was one time some of the material came damaged and they went over and above to not only fix the problem, but give me choice and say in how I wanted the issue fixed. Very impressed with their customer service.
I have ordered promotional items from 4imprint about 5 times now and have always had excellent results. The customer service staff is so helpful and flexible, and our team was very impressed with the quality of the logo work. Great value!
I've been very impressed with the timely communication. I submitted and order and within minutes received a proof of the artwork and order. I made a few revisions to the layout and again, received almost immediate feedback with revised artwork. I order most orders on short notice and 4imprint has delivered promptlyl
I wish we had the same experience as others but unfortunately the entire process was less than satisfactory. If ordering youth and adult shirts, a word of warning that they are two different departments. Not only did the first shipment of shirts arrive days late, the sizes were incorrect. 4imprint when contacted said they would correct the problem which they did although received after the event. Another note, we had previously had shirts printed by a local shop that were printed full front. 4imprint seems to be unable to accomplish this as we went back and forth with their proofs. If you want anything printed wider than 6" they can't do it or at least couldn't for us. Find a LOCAL business to support rather than this one.
Everyone at 4imprint has been FANTASTIC to work with!! I use them for everything that I need custom made for my office. That staff is so friendly and they always make sure you're taken care of. Thanks so much to all of you!! I highly recommend them to everyone!
Placed our first order, product was delivered quickly. There was an issue with the printing (maybe something to do with the extensive heat from shipping?) We called our sales rep Nikkyi (who was always a pleasure) - within 24 hours we had a brand new set of koozies delivered to our office. Seriously, BEST customer service I have experienced! Will continue to order from them!
I really sad,never receive any samples and i very interest in buy some thinks,i wish that you can help and do somethink about my requests
I made a mistake in our order for the high school baseball team. The size of the cups was not what I was expecting (too small). I asked if there was anything that could be done since our boys raised money for the cups. Our football team has them and our boys wanted them. 4imprint went above and beyond and sent a new order out for larger cups free of charge. This company exceeded my expectations and will always be the go to company for anything we need. Thanks 4imprint!!!! You guys rock!!!
I ordered a table cover with our company logo deep red but it came back rusty-orange. A new one was made, but it was no better. I included the RGB color code, but they couldn t get it even close to the proper color. I won t use 4imprint again!
A lot of products to choose from, but I was less than impressed with customer service.
I must say. I am always skeptical on ordering sizes for several people online without knowing how they fit. We did order sizes larger just to be safe. They came in in a timely manner. However our sample never came... The ladies sizes were still too small and I called back to see how we could fix this. Jeff immediately fixed our order and shipped it so fast we were still able to have them for our event. That is customer service!
I bless the day i came across 4imprint online; though we had a little challenge with my first job with them, but they were very attentive, highly proffessional and full of human feelings.
They will always give you value for your money. I sent their job to Africa for my Father In-law's political campaign, people rushed the pen and finished sharing it in less than 1.5hrs, now they want me to make other fine gift items for his Senatorial contest.
My wife's birthday souvenirs were SUPER. They were delivered 2 Weeks before the party.
I will always come back to 4impeints.
GOOD TEAM, GOOD PRODUCTS, GOOD THINKING.
Kudos,
Oluleke
We found and used 4Imprint for staff shirts. They designed beautiful shirts, came up with a logo, and delivered everything in a very fast basis. They were professional and fast. The shirts are well made and have lasted. Just a terrific purchase and well worth the cost. The staff was responsive and professional. Excellent service and value laden price
Top notch company to deal with! We have been ordering from them for over 4 years now and have never had a single issue.
Great place,quick loading time 30 min in and out!!!
A+++ service always! All of their service reps are quick to respond and always ensure that I have my items in time for our events. I even get thank you emails from Kevin, the president - he really does care. 4Imprint is my go to for all promo needs!
There s an expression/credo taught in sales bootcamp that sales reps are encouraged to follow if they want to foster customer loyalty: Under promise and over deliver. Amanda Dunn went well beyond that mantra. Amanda is the Magic Maker: custom production, international border in 18 hours. I m truly in awe.
Definitely one of the best and easy experience I had highly recommended,love it..
Great Guest Service! I will order from them every time. They handle issues with urgency and really care about getting you a quality product that you expect.
Great service: They made everything so easy for me and helped me so much with the artwork! I am extremely pleased with the result and will use them again for sure. My sales rep was Melissa and I could have not been happier with her timely communication and assistance.
4 Imprint's services and prices are awesome. Susan Seager is a fabulous representative.
We ordered embroidered ball caps with our logo. They turned out great! The embroidery is very high quality. We also received our order before the estimated ship time. Very happy with the service we've received from 4imprint!
My organization produces conferences for the bio/pharma industry and I am responsible for marketing a particular portfolio of events. Despite our team having a go-to local vendor for promotional items, I have chosen to stick with 4imprint, as their quality, speed, and customer service is unlike any other.
We ordered some bags for a few race packet pick ups that we were having at our store. After making some changes to the bags it didn't like they were going to arrive in time for the first pick up date. Cathy Cline and the crew went over and above to make sure that the bags were completed, shipped and arrived on time. It would have really been bad for us if we didn't have them in time for the pick up. Thanks to everyone who pitched in to make it happen on time! We really appreciate! We look forwarding to working with 4imprint in the future! Stephen Genatossio/Sneakerama
4Imprint always meets my needs and exceeds my expectations. I get quick responses from their team, mock-up review within hours of my request and I love the items I receive. I will never shop anywhere else for my promo items!
I was in a crunch for getting some items last minute for an event. Joe Lang was very helpful. The communication was great. Even with a little hiccup, these guys handled everything above and beyond. Thank you, I will definitely be a return customer.
I used 4imprint to purchase promotional items for a coalition I'm on. I was very impressed with the quality of customer service, prompt communication, and ease of access. The customer service representative, Allison B., was a joy to work with. I highly recommend 4imprint for any of your promotional needs!
Very happy with their products and excellent customer service!! Always prompt and courteous service. We are a repeat customer and look forward to continued business. We have ordered pens, pencils, and stainless travel tumblers for our legal firm. All look great and we have received fantastic feedback on them all!!
Awesome customer service! Wouldn't get our promotional products from anyone else!
Best place to receive your order and arrive to us in excellent condition and time. Customer Service is EXCELLENT!!!
I placed my first order with 4imprint about 3 weeks ago. My order arrived and the tumblers we got with our logo came our fantastic. The printing was great and the quality of the tumbler was beyond out expectation. We would have been happy to order again if that was the end of our experience, but it got better. So we realized after counting the shipment that we had 2 boxes missing even though UPS showed that they delivered everything. I called ready to go through a huge ordeal to get the rest of our product. While UPS has not even emailed or called me back, 4imprint responded immediately. They were sooooo helpful. Dana our original rep got me in contact with Karla right away and the rest of our order is on its way. It's so great to know there are still businesses like 4imprint that are willing to offer such great customer service. They have made a loyal customer out of me. Thank you guys!
I'm very impressed with their service and products. I will sure do business again with them.
I'm giving this one star for the quality of the product. the woven canvas material is horrible. You can visibly see holes in it when held to the light. The ear loops were very small and couldn't fit the majority of adults in our office. However, the customer service from 4imprint was great. Once notified of our complaints, they handled it quickly.
We have been continually pleased with 4imprint's customer service and willingness to donate items to our nonprofit. For the last 3 years, they have delivered on-time and enthusiastically, working within our constraints to make things happen.
Their customer support is fantastic and reliable and as a company they are generous with their donations. Small nonprofits like ours really appreciate it.
These guys are GREAT.
They send samples, give coupon discounts, whatever they can do to close the deal and come in cheaper than anyone else online.
Super fast and cheap shipping, quality products.
I ordered shirts for our company from 4imprint and was amazed by their customer service! I called twice to change shirt sizes after I submitted my order and they were so kind and willing to make any changes I required. When we got the shirts, we found out the shirt sizing was small, so many didn't fit. They were willing to send more sizes free of charge! Seriously, order from this company - their customer service is unreal.
Always the best premiums at the best prices with outstanding customer service in the process. Items arrive correct and on time with constant communication.
Great products, great prices, and great service! !!
love it,thank you guys very professional all my print needs will be with your company, thank you again
I work at Allan Hancock College and I inherited a table cover that had an error on it. Probably our fault, but even though it was old, when I contacted 4Imprint they rushed out a replacement at no cost. Fantastic company!!
4imprint has the best staff I have worked with!!
We are a small start-up with a very tight budget. We made a mistake when we proofed our promotional items. When we received them we called support right away. They made it right for us, re-designed the item and re-sent the product to us, at no charge.
I can't say enough good words about this company.
Our company has used 4imprint before so that's how I heard about it but this was our first order from our department. They were very accommodating and helpful in getting us the product we requested even though it wasn't on their website. Then when we received our order, there had been an oversight on my end and I contacted the company to redo it, they went above and beyond my expectations. You don't find that kind of customer service very often anymore and I would 100% recommend this company to everyone!!
I have used 4imprint for a few years for our annual event. The are hands down the best company to work with!!! They have wonderful customer care and products!!! If you have a issue they will make sure it is fixed right away with no charge to you. I would highly recommend them :)
We work with Jen Tappa and she's great. Always responds quickly and if there's ever any issues, she resolves them right away.
Great new pens, ordering again. Great customer service and fast shipping Thanks for all the great products
Very easy company to work with and have very quality products - just love them all and everything that I need - So very helpful and customer service is great. !!!!!
These people simply rock. We've had them do promotional stuff up for us in the past, and the sales folks are really friendly and pick up the phone right away. Just this last week, we had an organizer for an annual conference contact us requesting that we provide 60 USB flash drives, printed with company logos, for an event coming up in eight days. We got on the horn with 4imprint and the reps (Carla and Kevin) helped us immediately with a re-order. They were able to print and get them shipped out within 24 hours - 4GB flash drives at $6 apiece, with our awesome logo on them - and charged under seven dollars to get them shipped here. They literally went from order to delivery in less than four business days. They even followed up on the order already. It doesn't get better than that. On top of all that, the quality is solid. You shouldn't need to look any further than these guys for rush promotional needs!
The customer service at 4imprint is the ABSOLUTE BEST! We had a small hiccup on our order and the manager quickly contacted me and rectified the situation beyond my expectations. I HIGHLY RECOMMEND 4imprint and will be a returning client. THANK YOU 4imprint.
Incredible customer service, from start to finish! We run a large event every year and this is our first time to work with 4Imprint. We had a small issue with the transport of ceramic mugs and they completely redid our entire order! Their attention to detail, generous pricing and unmatched customer service is the reason I've already placed my second order. We were very, very impressed!
The best! Hard to find an affordable tee gift for a golf tournament. I found a great gift online at 4 imprint that I think everyone will like and use for little money. The ordering and etc was easy and 4 Imprint was on top of everything. Delivery quick with everything in order. I will absolutely use them again. LH, Florida
I researched a number of companies and got a number of quotes for Campfire mugs for my company. I read the online reviews for 4imprint and after I received their competitive quote, I decided to go with them. This company was fantastic to work with. My product arrived quickly, I was pleased with the quality and when a few of the items were damaged, they sent out replacements immediately. I would recommend them and would definitely use them again.
This review is based more on the hidden costs than the actual products. I ordered mugs for a clients with a "base price" of 3.19 per unit, total cost of the order was $459.36. After set up fees, imprint charges and so on the price came to well over $800.00. These set up fees are simply bunk, how long does it take them to load up artwork that I am already supplying? And 55.00 per set up fee, per location of your logo? Would they not apply the same logo all at the same time? We used the Canadian version of the website only to find out everything was shipped from the states further delaying our order, we have a US address and could of shipped it there. Not impressed with 4imprint, shop around and read the fine print and you are are sure to find a better deal for you or your client.
HIGHLY RECOMMEND. Excellent product and customer service. One of the sizes we ordered came a little smaller than we expected, leaving one of our staff without a logo fleece jacket (excellent quality). They sent us a larger size right away at no charge. Couldn't have been more professional, courteous, or prompt. Excellent experience from start to finish.
I ordered cups for my Highschool reunion from them. The quality was good. But more importantly the customer service was OUTSTANDING! The wrong date was printed on the cups . They handled it, told me to keep he incorrect ones to donate and shipped the corrected ones, at no additional cost to the event location to be sure we would have them in time. I would definitely use again!
Nichole, Jessie, and Jessica were extremely helpful in helping us resolve a shipping issue and meet a deadline. It wasn't even 4imprint's fault (UPS messed up), but they stuck with us through to our issue being fixed. The quality of this company really shows, from their products to their employees. We will be getting our promotional materials from 4imprint exclusively from now on, you can't beat service like theirs.
Excellent quality product and excellent customer service. Quick to respond, help, and ship. Will without a doubt be a returning customer.
investors.4imprint.com
