2004-2007 Chrysler Headquarters, Chrysler LLC Review

I am totally disappointed with Jeep Brand. The car I purchased May 25 2018. Besides the pictures I am posting with the details of the repeated issues I am having with my lemon 2018 Jeep Compass Latitude. The car has been in the shop June, July and now August! I can't believe that even going through arbitration in the beginning and being denied proper recourse for a car that you clearly know is a lemon. Why you will not replace the vehicle. I have no choice but to file legal action and report with the attorney general's office. I feel as a consumer you do not care and all of my actions are going unwarranted. I have called the salesman that sold me the car at the dealership Chapman Jeep at the auto mall in Henderson NV. No return call! I have called for the service manager of Chapman Jeep. No response. I do not know if the person that took the call is even relaying the messages or if I am totally being ignored. I had several of your Jeep manufacturer corporate, Engineers in production and service writers from different states ride in my car. They were here for the Automotive Conventions. They told me that all of the issues I have had you (Jeep) are aware of the issues. You just do not want to do anything about it! That is totally BS that you would have a consumer keep going around reporting things that you are aware of. Acting like they don't exist! Well Jeep I don't care who I come in contact with. I will tell ever person this story for ever! My Father God Rest his soul retire from AMC now Chrysler. I know he is turning over in his grave seeing me go through this stress. This is my only car. I live in a remote area that doesn't have buses. It is not easy to get around here. I had to pay for a rental and out of pocket for repairs. I just got the car out of the shop Saturday. They totally told me some BS about the repairs because the car would not start when I was supposed to pick it up on Wednesday. So they stated the auto start battery was bad. The auto start now doesn't work. The warning light stays on constantly. I was told it could takes up to 5 days for the car to recognize the battery. By Saitta Trudeau dealership in Pahrump!(miss informing customers) The noise is still coming from the car. That was supposed to be fixed when the engine and transmission mounts were just installed. Why do I need those so soon on a new vehicle. Because this car is a lemon! I will NEVER NEVER buy a jeep AGAIN! YOU SUCK! Your arbitration third party suck! She knew darn well what I was describing I was telling the truth. But she sided with your manufacturer. My car is back in the shop as of September 26th 2019. I took it back to the dealership, I purchased it from Chapman Jeep in Henderson! Thank you FCA for your representative that is helpful and diligently assisting me with rectifying this issue with my car. I feel a little relieved! Just a little!
FCA please talk with dealerships about your policy and guidelines in Customer service, and maintenancing your vehicles ! I am sure some type customer service satisfaction matrix has to be met? I am a stickler on Customer Service! Always have been! Companies are forgetting how important the Customer Experience is! Especially, if you want to keep a good reputation and reduce churn!

I'm on the verge of believing this car manufacturer practices in deceptive trade.
I purchased a new Fiat Spider 124 on Nov. 23, 2018. I was rear-ended in an accident on Dec. 15, 2018. Parts were ordered on Dec. 18. As of Feb. 25, I am STILL waiting on one back ordered part and therefore still driving a rental vehicle.
Fiat has reported the part would ship on Jan. 18, Feb. 26, March 11, March 20 and April 10. Again, no part has shipped. To-date I have no hope of ever receiving this part.
I opened a claim with Customer Service on Feb. 15. In the week following, no one from this corporation has done anything to address my issue or assuage my anger. My concern is they sold me a new car they cannot repair. I have also filed a complaint with the Better Business Bureau.

My call to Chrysler Headquarter to inquire about a recall ignition was a nightmare. The dealer told me it's Chrysler and Chrysler is telling is the dealer. I am in limbo about this recall. i guess I m at the mercy of luck

I have 2016 dodge ram 3500 duly for 25 month with only 12K Ml on it right know. At the time I bought it, it was completly a new car. First problem showed up just two month after I bought it. It's the worset vehicle I ever had. I brought my vehicle to dealer service about 5 time for same problem with transition. Replaced DEF pump and now I have a problem with tratel control since two weeks ago when I was at vacation. Having all those problems and driving on snow, the truck started to apply more gas on its own and because of that I almost had an accident. Having such problems I disconnected and reconnected batarries in order to reset computer system on the car. I spoke about it with manufacturing FCA and they told me that I need to wait for recalls or I can traid in my car and it is my own problem. I asked to replace my truck because I can not trust it, on what they told me they can not help me. Don't do same mistake as I did- don't buy dodge. It's will ruin your life.

Ram 1500 worth $46k and under the 3 year 36,000 mile warranty and Chrysler denies a rust claim on the bottom left corner of the tailgate. The paint literally fell off when I went to see what the pitting under the paint was. Will never buy a vehicle from any FCA US company since they do not stand behind their warranty that we pay for.

Disgraceful Customer Service!!!!! I did not authorize an emisions recall to be completed as it effects performance and fuel economy. I had specifically told the dealership both in December and in March that I did not want the reprogramming to be done. The dealer did it while at the dealership for another issue. I was told that it was not completed, but I noticed a difference in performance. I put a complaint in to Fiat Chrysler who today confirmed that the dealership had done the reprogramming. Fiat Chrysler has washed their hands of it as they don't get involved with dealer issues. DO NOT BUY ANYTHING WITH THE FIAT CHRYSLER NAME ATTACHED TO IT AS YOU WILL BE DISAPPOINTED! ECODIESEL GARBAGE

Spectacular building and grounds. Fabulous place to work !!

My 2012 dodge grand caravan needed left head replaced and a mfg ext warranty was made on that but was unknown to me. Paid in full, then 6 months later right side was in need of same repair. Learned about left side warranty and contacted corporate for refund by phone many times. Finally sent link by email to upload proof of pymt. Link not work several times before it worked in 30 days. Been waiting now almost 90 days since they got proof, calling for updates many times, still no refund. 11 months ago this was repaired, and still no refund! They need better reimbursement process.

FCA is an amazing place to work! Everyone go buy an FCA product! We work hard to bring you amazing cars!

Horrible Horrible customer service!!! I won a lemon law case with them and it had been over 3 months for them to process anything on their end! Funny they will quickly take you money but when they sell you a defective vehicle they find every way possible to stall!! I also will not take COVID as a excuse!! I had COVID and was still able to deliver every bit of information they needed in a timely manner!! Do NOT wast your time with FCA buy elsewhere!!!

Garbage cars for ignorant people who don't do any research on their purchases past the surface level.

Nice building lots of security to get through the door as a guest.

The corporate culture in the automotive industry is archaic and backwards. Not much fun to be had here unless you like stiffs and talking about your work non-stop

The second building in term of covered surface of the US. At the root of American car tradition, the house of Jeep.

I purchased my JKU on 27 February 2015 and was beyond excited. That joy soon faded as the rain in autumn and winter of 2015 began. I noticed a few drops of water on the inside of my driver door. I convinced myself that it was not a leak as the vehicle was barely a year old.
Fast forward to July of 2016. I took a trip out of country and would be gone for several months. I received a message from my father, who I had left my JKU with, in October of 2015. He told me that my Jeep had inches of standing water in the floorboards and that there was mold growing on my seats, ceiling, and carpet. He did his best to clean it and remove the water but the leaking seals continued. I cut my trip short and came home at the beginning of December of 2016. By this point all four of my door seals, the header seal, and the rear hatch seal leaked when it rained.
I was able to schedule an appointment for 16 December 2016 at the Lithia dealership here in Eugene, Oregon. They were helpful and replaced my seals without any fuss. A couple of weeks later my door seals began leaking again. I scheduled a new appointment for 18 January 2017. My door seals and header seal were again replaced. About a month went by before my seals began leaking again. A new appointment was scheduled for 25 March 2017. All of my door seals and my hard top seals were again replaced. I was informed that my rear hatch window was warped and that the glass had also been replaced. They told me that all of my seals were fixed and that I would not have any more problems with them.
October 2017 comes around and the rain begins, along with the leaks. I again schedule an appointment, this one for 31 October 2017. On this visit the dealership informed me that they would not fix my seals under warranty because I was over 36,000 miles. I informed them that I had purchased the extended warranty and that they are responsible because this is the fourth time that I am bringing it in to them for the same issue. They refused and told me that Jeeps leak and that it's just something that I have to deal with. The audacity and lack of integrity that I have experienced since then from the Lithia dealership here in Eugene is outrageous and unforgivable.
In January of 2018 I called a customer service representative who was very helpful. Long story short, I made an appointment for 17 January 2018 but this time I had to pay out of pocket. I was told that if it was covered under warranty then I would be reimbursed. It was covered but I was never reimbursed. After the fifth time of bringing it in, and the fourth time of having my seals replaced, I thought that I would finally be done with this nightmare.
My seals began leaking during Spring of 2018. I called Lithia and was again told that they could not (or perhaps would not) help me. The individual I spoke to told me that the Wranglers leak and that is something that I have to live with and that it is not their problem. I decided to take my Jeep to the Jeep dealership in Cottage Grove, Oregon because of how poorly Lithia had treated me. The dealership in Cottage Grove told the people of Jeep that were handling my case that I had tampered with my hardtop. A blatant lie to get out of shelling out the money to fix a faulty vehicle. After much arguing I took my JKU back to Lithia and had them inspect it. This appointment was on 05 June 2018. My seals were again replaced but required me to pay my deductible of $100.
When the rain started again in Fall, my doors again began leaking. I wrote a letter to the Jeep Head Office and an Oregon representative contacted me. He told me that they were not responsible for their faulty product, they are not doing anything to help me, and that Jeeps leak and it's something that I will just have to deal with. He attempted to manipulate me into trading in my Jeep and purchasing one of the new JLs. Rather than seek a solution to the problem at hand, he attempted to squeeze more money out of me. I will never again do business with Lithia, Jeep, or any affiliated company.

My 2012 Dodge Durango Citadel stooped working on july 2, 2013. According to the warranty contract, if my car is under the 3 year warranty the Chrysler company is supposed to give me a car that i can use or pay for 35$ for a rented car. My car was at the service for 8 days, i payed almost 400$ to a rented car and the Chrysler Company haven't payed me my reimbursement yet. It January 2014 now, and i am still waiting for my 175$ check.
I faxed my information 3 times. I called like 7 times and now i am on the phone with them for an hour and no conclusion yet.
They have many people working there but very few willing to help. (thanks to Ryan who was the only one who tried hard to find all the information about my case).
I asked for a manager but no one transfers the call.
This is against human rights, not only for taking people time, but also for messing with peoples way of being and also abusing humans trust.
By the way the cars are wonderful but the problem is that once you buy it you are alone if something happens to it.
Good Luck to all.

Biggest non military facility of US they have everything in place

Nice place, was going for a job here but got offered a better salary elsewhere.

Great place to work! This place provided for my parent as I grew up and now it provides for my family as they grow up. Thank you FCA!

Best place to get a first Job.highly skilled and respectful people to work with.

Awesome place to work! Quality vehicles. One of the only Big 3 Automakers left in MI that is contributing back to the economy and the people.

do not buy a car from moe jaber, wanted to purchase a car from him when i called him out on switching prices on a car he called me a fat old white guy thats mad i dont make what he does

We need a definition of progress that is applicable to modern products. What is moving forward really all about, and what is it not or should not be about? Progress defined as it should apply to the modern product: the main function of the product must perform better, the cost of the product must be lower, the product must be more easily repaired, the product must be more reliable, the product must be easier to use. What is not progress: endless additional add-ons that have little or nothing to do with the main function of the product; over designed systems that are impossible to repair, failure prone, excessively expensive; and most of all add-ons that spy on user. Those of us who care need to stand up and get our concerns addressed. For instance, the key with a chip expensive to replace and not effect, a real car thief will just attach a chain to the car and put onto a flatbed truck bye bye car. A built in Wi-Fi hot spot. That will really help you get to work, and how much is the cost when it must be replaced, not to mention that you could just put a portable one in the glove box! Buy this cat it has built in Wi-Fi, I hope we are not that stupid. Car commercials that do not talk about MPG, number of passenger, cargo space, reliability, warrantee to name some of what matters.

I have been a loyal Chrysler supporter for 29 years with over 15 new cars purchased or leased and now with issues with my current 2014 Dart and the responses from both Chrylser, the dealer and the NCDS arbitration panel I am not sure I will ever purchase or recommend anyone by an FCA/Chrysler car again

Hated working here. The company is so vertically tiered that the people on the bottom have considerably more stress than is warranted. They'll talk about "hitting the ground running," but then they won't give you any guidance on how to do the job, or how to make process improvements. And on top of it all, their products are vastly inferior to GM and Ford.

Anthony Kehrig CPA for Fiat Chrysler is arrogant, rude, and condescending. His incompetent actions affects others in a very negative way which results in a poor outcome. Avoid Mr. Kehrig and your life will be much better because nobody at FCA likes his childish behavior.

Chrysler's tech center complex. Authorized access only. You have to work here or be escorted by someone who does. 2 cafeterias, sundry shops, barbers, Dunkin Donuts, health club. Vehicular traffic on the 1st level. All this in addition to workspace for 15,000.

Very disappointed! Beware! I needed parts after an accident and had to wait more than a month for minor stuff!!! They don't have parts! I was stuck with no car for weeks, I have 4 kids! I called their customer service they had one answer : go ahead post the bad review! It's crazy. Where's America headed?

LAWSUIT!

I'm sure there are people out there with the means to do this, so here's a place to start.

Brake problems alone with the Jeep Wrangler should be enough for a class action suit. I've replaced calipers and caliper brackets just as much as brake pads due to poor assembly actions ie, low grade grease. The calipers have plastic pistons to reduce cost, but all this does is create more waste and risk the lives of the drivers of these vehicles.

Chrysler if you need to adjust your bottom line you can just take 50% of the top 30 executives pay.... They don't need it.

A bit confusing on first visit but the sheltered parking is nice

A great Company. Reborn with the Help of Fiat and grown with the help of every person who work inside of FCA.

Giant shopping mall looking place. This is where Chrysler designs their vehicles. Nothing of public interest

Had a 2002 Chrysler Town/Country. Airbag clock spring went out twice. Now a 2014 Grand Caravan only 65k miles. Airbag clock spring going out. Light on and off dingding ding. Have to pay for this defective part to go out again and no recall on my vehicle with this part. 12 years Dodge doesn't care and lives are at stake. Will NOT be purchasing another Dodge product! This should be investigated for a possible life-threatening safety problem in the event of an accident.

FYI to FCA ,
I ve previously owned three Jeeps. Trying to make it a fourth. Here are the details about my experience today at Route 46 Chrysler Jeep Dodge in Little Falls, NJ:

Horrible sales experience! We spoke with the dealer over the phone to get an estimate for our trade-in and we let them know that we d be driving close to two hours to see the vehicle. They claimed that the estimate was real as long as the vehicle was in excellent condition. They claimed that they already knew what our specific vehicle is going for wholesale, and just needed to confirm the condition. Mind you, we were trading a special edition model vehicle, so the estimate was pretty specific.

When we arrived at the dealer, they inspected our vehicle and confirmed the excellent condition and the SAME trade number we spoke about on the phone. We test drove the CPO vehicle that we were interested in and confirmed that we were ready to move forward with the purchase. I asked our sales rep, Katherine C., to put together the final numbers to complete the deal (doc, tax and MV fees). At which point, Katherine asked us both to fill out a credit application and submit it for approval (we had no concerns there). While filling out the credit app, Katherine commented that since we arrived at the dealer, multiple people had inquired about the same vehicle we were going to purchase (typical).

After multiple hours and submitting the credit app, the sales manager, Bill M., told us that they screwed-up on the trade numbers. He then proceeded to offer us $2,000 less for the trade. Old school sales BS! They weren t willing to work with us on the price or the trade, and basically wasted our entire day. Not to mention, the additional mileage on our 4,500-mile trade-in and random credit pull that may impact both of our credit scores. STAY AWAY! There are other dealers out there who will treat you better.

Only positive thing was talking with the lot attendant, Rob, while we waited. Really nice guy.

Awful vehicles, bag service from dealership, bad service from corporate office. They do not do anything, just rip people of by selling cars they ca not fix, by selling cars that brake down completely within first 6 month of use!!!!

Huge building. State of the art. American automaker.

In addition to the workspace there is a lot of food shop and possibility

I drive a 09 wrangler and have loved every minute of it. It will take me wherever I want to go, and haven't had any problems with it.

Great company to work for and the facility is really nice.

I leased a 2014 Jeep Grand Cherokee in July 2013 (almost 6 months ago). From day one the car's technology system malfunctioned in so many different ways (GPS, Climate Control, Hands-Free Phone, etc.). I had to take it to the dealership (service dept.) 6 TIMES. It still doesn't work correctly. When I finally lost my patience at my last trip to the dealership's service dept., they had me call the corporate office. After a few phone calls back and forth, they gave me their first and final offer for the problems I was and am experiencing - a single month's car payment. They refuse to acknowledge the lemon law and replace the vehicle. They refused to give me additional mileage (I asked for that) as compensation. They put sub-par vehicles on the road and blow-off customers afterwards. Companies like this are why people buy foreign cars.

This place rocks! Home of the Demon!! 0 to 60 in 2.1 second. Are you kidding me? Whew! Baby!!

I ve got a defective Chrysler which was taken to the service department several times while still under warranty. Never has it been corrected. Ive been stranded coming home late at night on long dark roads making my experience even worse, not to mention I m a 100% disabled veteran that can hardly walk 20 yards. I ve been the cause for numerous near wrecks because this car is a death trap. I ve attempted going through their claims process which has stone walled me along with every other attempt in contacting a department I ve tried communicating with. Ive been a Mopar loyalist since my first car at 18 years of age. After 25 years I m questioning my choice from here on out.

Having sold me a 2014 Dodge Charger with faulty wheels, the Chrysler corporation feels no obligation to compensate me for my car being in the shop a total of 7 days within the first month of ownership!! The car was vibrating and it took the dealership 4 tries to finally replace all the wheels to fix it. I was not asking for the world, just a good faith gesture to show me that they actually care about their customers and stand behind their vehicles. this was my first and LAST car purchase from the Chrysler corporation!

This place is HUGE, the grounds are kept very clean and it's quite a beautiful site to behold. Plus, there are always badass cars driving around

I don't work here but I do know people who work here. They say it's ok.

FCA is unprofessional, irresponsible and irrational manufacturer.

I lodged a complaint against the Dodge dealer for its repeated disservice of my new dodge charger.

Initially I was promised that a FCA engineer will look into my issues however it was just a lip service, and I was put back into the same dealer's hands.

Despite knowing that due to the disservice, my car's condition turned worst, they just closed all my complaints mentioning that the dealer did not find any problem with my car.

If the customer doesn't get the car serviced as per terms of the warranty, the customer is deprived of the manufacturer warranty, what penalties do you have if the dealer does not service vehicle as per the SLAs? My question made the regional service manager and communication centre agent vanish into thin air.

Will sell this car and never buy or let friends or relatives buy FCA vehicles.

Here's my complaints case ID # 10254, if FCA genuinely wants to solve the problems.

Me and FCA came to an agreement to fix rust and replace a fogged headlamp on my 6 year old challenger, I'll replace the rusted motor mounts. 3 weeks of them holding my car, they reversed our agreement, refusing to tell me why, the call was yesterday nov 30th, he (Randi) said your warranty ended nov 30th good luck repairing it, and I owe their dealership 60.00 for inspection. YOU DONT TREAT PPL THAT WAY! When you say you'll fix your product, you fix it, not con them out of hard earned $$! STAND BEHIND YOUR PRODUCT!!! Microsoft stands behind every XBOX ever made, you should do the same! I had no problem with fixing it myself, but when you string me along, have me take my vehicle to you, and we make an agreement then 180 degree, that really boiled my blood. You waisted my time and trying take my $$. My next step is the BBB.

Global headquarter and engineering center for FCA. Huge, impressive office complex.

I had a terrible experience with my 2016 dodge ram 1500, got a second degree burn from the exhaust tailpipe and they refused to do anything to help , and all this happened a week before my wedding !
What a bunch of heartless people work here . Didnt even receive a call from them to get my story just a letter of denial.

Very large campus. Poor signage. Easy to get lost. Multiple parking options but most are employee only and not identified clearly. Good thing I arrived early, took over 30 minutes to find correct building.

I love working here over all the job shops and stuff out there. I feel like I belong my bosses make me feel welcome and part of the team. I am learning new skills and becoming a better designer. I would recommend working here to anyone and often I do actually :)