jerod aguilar

Review of 2004-2007 Chrysler Headquarter...

I purchased my JKU on 27 February 2015 and was bey...

I purchased my JKU on 27 February 2015 and was beyond excited. That joy soon faded as the rain in autumn and winter of 2015 began. I noticed a few drops of water on the inside of my driver door. I convinced myself that it was not a leak as the vehicle was barely a year old.
Fast forward to July of 2016. I took a trip out of country and would be gone for several months. I received a message from my father, who I had left my JKU with, in October of 2015. He told me that my Jeep had inches of standing water in the floorboards and that there was mold growing on my seats, ceiling, and carpet. He did his best to clean it and remove the water but the leaking seals continued. I cut my trip short and came home at the beginning of December of 2016. By this point all four of my door seals, the header seal, and the rear hatch seal leaked when it rained.
I was able to schedule an appointment for 16 December 2016 at the Lithia dealership here in Eugene, Oregon. They were helpful and replaced my seals without any fuss. A couple of weeks later my door seals began leaking again. I scheduled a new appointment for 18 January 2017. My door seals and header seal were again replaced. About a month went by before my seals began leaking again. A new appointment was scheduled for 25 March 2017. All of my door seals and my hard top seals were again replaced. I was informed that my rear hatch window was warped and that the glass had also been replaced. They told me that all of my seals were fixed and that I would not have any more problems with them.
October 2017 comes around and the rain begins, along with the leaks. I again schedule an appointment, this one for 31 October 2017. On this visit the dealership informed me that they would not fix my seals under warranty because I was over 36,000 miles. I informed them that I had purchased the extended warranty and that they are responsible because this is the fourth time that I am bringing it in to them for the same issue. They refused and told me that Jeeps leak and that it's just something that I have to deal with. The audacity and lack of integrity that I have experienced since then from the Lithia dealership here in Eugene is outrageous and unforgivable.
In January of 2018 I called a customer service representative who was very helpful. Long story short, I made an appointment for 17 January 2018 but this time I had to pay out of pocket. I was told that if it was covered under warranty then I would be reimbursed. It was covered but I was never reimbursed. After the fifth time of bringing it in, and the fourth time of having my seals replaced, I thought that I would finally be done with this nightmare.
My seals began leaking during Spring of 2018. I called Lithia and was again told that they could not (or perhaps would not) help me. The individual I spoke to told me that the Wranglers leak and that is something that I have to live with and that it is not their problem. I decided to take my Jeep to the Jeep dealership in Cottage Grove, Oregon because of how poorly Lithia had treated me. The dealership in Cottage Grove told the people of Jeep that were handling my case that I had tampered with my hardtop. A blatant lie to get out of shelling out the money to fix a faulty vehicle. After much arguing I took my JKU back to Lithia and had them inspect it. This appointment was on 05 June 2018. My seals were again replaced but required me to pay my deductible of $100.
When the rain started again in Fall, my doors again began leaking. I wrote a letter to the Jeep Head Office and an Oregon representative contacted me. He told me that they were not responsible for their faulty product, they are not doing anything to help me, and that Jeeps leak and it's something that I will just have to deal with. He attempted to manipulate me into trading in my Jeep and purchasing one of the new JLs. Rather than seek a solution to the problem at hand, he attempted to squeeze more money out of me. I will never again do business with Lithia, Jeep, or any affiliated company.