I had to wait half a year for a safe key that I should be able to rent at my house. During this period I called every two weeks but nobody could give me any information about this. I am also promised time and time again that I will be called back. To my great disappointment, this has never happened....
Reported asbestos and only one note that is processed within 10 days. Got a call from the supervisor saying that he will send someone for the asbestos. When? No idea, it doesn't matter that there are also 2 children in the house. Worthless!!!!!
What a mess over there
Can do better with all staff in the circus
Complaints are not even dealt with and operators who think that queen sheba are of steggio and do not understand the frustration of people and can empathize very badly and if those little beeps are offended or kicked on their toes t...
we rent a garage from woonpunt get a letter last week must be emptied for 4 February reason because of demolition no alternative offered yet not even of you do not have to pay rent in January so here is nothing against from their side last week called mrs call was being called back until now nothing...
If they replace a lock in the outer door of the flat, they expect you to buy a new key and then collect it from them .. For 600, - rent per month, you still expect decent service. But that shows that Woonpunt is simply set for as much profit as possible for as little effort as possible. Disgusting...
I left the room because of the bad conditions in the common areas and because it is not the same apartment that advertises on the website. They don't care about the unhealthy conditions of the appartment and if you have any problem they don't give you a solution. When you have a problem you are ref...
Crappy weekend service
No one gets on the phone
to report malfunction.
Are poorly accessible and staff are not polite often sniff at themselves .. thereby high rents but service ho but.
Good agency, good organization & communicating work. Can recommend.
The people here are friendly to their customers and are always willing to chat with you.
I am very satisfied with the home. I have been renting a room for 2 years now and everything is always well organized. If something needs to be repaired or if I have a complaint, I can easily fill out a form online and have the answer the next day.
Well-kept reception when saying goodbye to an employee
Delivering very poor homes, the wall in the living room was half plastered and half concrete you can't do anything with it except spend a lot of money to get it right.
If they had a bit of decency, they would make sure the houses had at least decent walls before they went into renting.
Maintenance...
A lot is being broken into and the residence is doing nothing to remedy this in the future.
Woonpunt Maastricht very badly do not think along with the residents and they are people who do not care about Maastricht citizens. I won a lawsuit and they still give me a hefty fine of first class rasiste
Had many problems with Woonpunt. For example, I called several times about the condition of the kitchen that was below average, and the cracks in the wall. There was going to be a major renovation within 2 years, so it worked out fine. Well, not so. That renovation never took place. "Who told you th...
I had the first place to receive a house from Woonpunt.
I sent the documents needed to receive the house. Unfortunately they were not enough. I asked for the exact document they needed, Mr. D.Maassen, who dealt with my case, could not answer which document he needed. He didn't want to help me. I ca...
Woonpunt must learn to communicate !!
I mail but never get an answer ...
Fulfill your responsibilities and talk to people, whether verbally or in writing!
Fortunately someone called me, and the problem is solved after 2 weeks ...
Miin daughter rents in a building of residence. Has requested an extra key from the rental agent for the door below. Apparently this had to be at the home point itself which she did not know. Will she receive a downright brutal email with the following answer:
-The VvE manager is Woonpunt and not...
I had the first place to receive a house from Woonpunt.
They understand in difficult situations .. but not quickly in action
I am not going to waste too many words but downright bad housing has banned me from renting and blacklisting me because I lived with someone who rented from them and was no longer well known after eviction, also there was asbestos in the flat and they tricked my girlfriend at the time and did nothin...
RESIDENTIAL IS FOR MY GOOD IF I CALL FOR A COMPLAINT OR REPAIR I AM FRIENDLY REPRESENTED AND WILL BE RESOLVED DIRECTLY I HAVE NEVER TAKEN GAHAD WITH RESIDENTIAL POINT I HAVE ALREADY BEEN 57 YEARS
Criminals, I wanted to rent a house with them and when they are an employee of residence you have to keep a room available for cannabis plants, then I would get the house the next day. never join the Mafia practices.
Communicative not always strong, but they maintain their properties well and ask for a fair rent for it (without the illegal mediation costs that most parties in Maastricht ask for). Repairs are also quickly remedied and the possibility of subletting (in the student room). I have rented with pleasur...
The room I rented was...well ok. But as a student room it was appalling to be honest. No flooring, no light fittings (only the cables, which were also open in the bathroom).
Admin was bad. There seemed to be very little co-ordination within the company when I had issues...all of which I had to sort...
Today I am really shocked how you are treated on the phone! No sympathy or compassion at all.
They just leave you without TV, internet and telephony for a week (with 2 children).
Because the connection of THIS house is broken, which gives access to my All in one package from Telfort.
But Ms. TILL...
We have been renting an apartment in the high rental segment for 5 years.
There has been hardly any maintenance to the house for 5 years. Whatever is the case is applying the maximum permitted rent increase time and time again. Even in Corona times, where a huge number of people risk losing their s...
I am very disappointed with social housing. My sister has been on the street for seven months with three young children (11, 10 and 1) and yet, according to this corporation, refurbishers are more entitled to a house than my sister because in their own words "it is otherwise a problem for the organi...
The ladies at the reception are very helpful and friendly. Here you will find an answer to all your questions.
Do not start with residential point
Woonpunt does not help you with your problems
A few reports have already been made about someone in the flat who causes a lot of nuisance, Woonpunt just says hard, we can't do anything!
try to get in touch with this in the weekend. t fire alarm has been screaming for an hour and living point does not show up again to turn off. and so it goes again and again
I have to pay a lot of rent. for a flat that is very noisy. where you get among neighbors who make quite a noise. I miss my previous neighbor. who unfortunately died of cancer. you get something underneath you. have to pay more rent. how is that possible. they have talked about living. while there a...
Are there more people who have experience with complaints via the Woonpunt website, who are talking about poor communication from Woonpunt and its tenants and who receive no response at all? Not even a confirmation of receipt, which of course fits very well with the problem!
Telefoonnummer niet berijkbaar. Goed bezig echt top.
6 years with pleasure in a Woonpunt home, good fast service and friendly staff.
The website answers 90% of the questions and with a telephone call everything is always arranged with me!
Keep it up!
Woonpunt what can I report about it ............ it is a landlord who cares nothing about you as a tenant, major renovations are seen and stripped away as GREAT MAINTENANCE !!! while it is indeed a BIG RENOVATION.
As a tenant you are in the PUINZOOI for months / years and you are without a backyard...
The people here are extremely rude and have no respect for you as a tenant whatsoever. They are unhelpful to top it off. They lock the fuse box and do not pick up the emergency number that they provided so you sit there without any electricity. You also receive rude and condescending emails regularl...
They treated us like imbeciles. At least a little courtesy could show it and not even that. They tell you that all they have to offer can only be viewed on the site and they can't do anything, so I wonder what are you doing in an office? Do you turn your thumbs? In addition to this I asked if there ...
Ridiculous! Woonpunt came by to look at our broken counter. Is it then said that they are not going to do anything and that it is our fault because we cook in that place ... There is the connection that placed them there, so where else should we cook ?? We had to put our stove on wheels ... Really j...