I had the first place to receive a house from Woon...

I had the first place to receive a house from Woonpunt.
I sent the documents needed to receive the house. Unfortunately they were not enough. I asked for the exact document they needed, Mr. D.Maassen, who dealt with my case, could not answer which document he needed. He didn't want to help me. I called customer service, unfortunately they could not help me there and answer my question exactly. They immediately removed me from the list of tenants without helping me. I don't recommend it.