Miin daughter rents in a building of residence. Ha...

Miin daughter rents in a building of residence. Has requested an extra key from the rental agent for the door below. Apparently this had to be at the home point itself which she did not know. Will she receive a downright brutal email with the following answer:

-The VvE manager is Woonpunt and not Mijnhuis and me.
-You approve matters that are not your responsibility.
-You could only have asked the manager if it was allowed. You inform the owner as if you had already made the decision before the manager was asked for his opinion.
-The manager takes the position that 2 keys are sufficient; more keys in circulation can pose a risk that more people are in the building than desirable. This i.v.m. theft and other irregularities.

Unfortunately we cannot accept an extra key.

Ridiculous when you ask your rental broker, they want to help kindly and the residence responds so antisocial.