Wolfchase Hyundai

I would like to give 10 Especially Kat my service advisor she went over and beyond my motor was seized and she did everything she could to help me with the dealership paying for a new engine towing fees and a loaner not to mention my car was ready in 2 days thanks everyone

The level of service is personable from start to finish. Kudos to Rico and Denise! Go see them. You will not regret it.

My wife bumped a limb in the road one night which put a small crack in the front bumper and cracked a fog light on her Sonata. The next day we noticed the heat wasn t working and soon after we had several warning lights come on on the dash, one of which showed the car was running too hot then all of the sudden it would cool down. Not sure if the limb bump was related we took it in to have it looked at. The staff was nice and called later to say they would need to replace the complete bumper, fog light and active air flap system and gave us a price of $2300. We reluctantly went ahead with the repair and when we picked it up almost a week later we discovered on the way home that none of the issues had been fixed, still no heat and car was running hot and giving us warning lights. We returned it the next morning and was told they would check it out but did provide us a loaner car for our troubles. They called a short while later and said it would need a complete new radiator for $900. We picked it up a week later and so far, so good. I give them one star for doing $2300 worth of repairs that didn t repair the problems we brought it in for but raise it to two stars because they had the decentsy to provide us a loaner the second go round.

Great service in a timely manner. Love being able to make service appointments online.

Great warranty and service. Very pleased that my battery issue was covered and that it was repaired so quickly and professionally. Kudos to Flag City Towing for partnering to provide roadside assistance as well.

This dealership has the best customer service, but there is one big major issue I had with this place. I got the 2017 Elantra at the beginning of 2016 and the salesman ended up working out a deal for me where I was to put down 1,000 but I didn't have to come up with that until two weeks out, mind you communication is key. So few days of driving the car I started getting threatening phone calls from the finance department and even the owner of this establishment called me harassing me even threaten to take me to court to prosecute me for a car that I had all attentions on being back the 1,000 dollars on behalf of the deal that was worked out for me, I even still have voice messages from the ower. Overal I stil think it is an great dealership but I WILL NEVER BUY FROM THEM AGAIN because of a lack of communication on their end.

Excellent service. Joe Wilder gave excellent service, went out of his way to get me into a vehicle. Very happy with my experience.

Great customer service..Joanne is hands down the BEST Service Consultant I have ever worked with. She is Wolfchase Hyundai's greatest asset.

Joe Wilder made my car buying experience a smooth one! Thank you Joe!

Great service and they make sure everything it s working properly on your car

They were very quick and clear about their service.

Great Salesman Lynndaryl Webb he took care of all me needs Thanks!

My sister and best friend had a amazing experience with Mary Beckman at wolfchase hyundai the best car buying experience love them thank you.

Even though Service Specialist Barry W. stated that I had an expected wait time of two plus hours, he got my vehicle serviced in about an hour! Excellent service and also detailed vehicle upon completion!

Great as always. JoAnne is the bomb every time I come in.

It was great they gave me the information and I was able to understand all that was going on

Very professional and knowledgeable staff. Great personalities!!!!

I brought my Tucson in because the tire sensor was on, it was quickly aired up and I was on my way. Two days later it was on again. Matt emailed me and wanted to know if everything was ok with my vehicle, so I told him what was going on with it . He told me to bring it back and he would get to the bottom of the problem. Sure enough they found a small nail in the tire.. hats off to Matt and the team for finding the problem.. good job guys!!

Everything was just perfect in and out there this morning!!! Loved it everyone was so nice polite!!

Awesome place
Free car wash after every service

Good place to shop...They did not follow up on a request they said they would do. Minor but still...

Sam was very helpful and went through all my options. Normally I am used to spending all day in a dealership. I was there no more than three hours and leaving with a new car.

Great experience with service department. Matt and Joanne were very accommodating working with me on my schedule. Great dealership and service department.

Always have received excellent service from this Hyundai Dealership. They have a great service team.

Service department at Wolfchase Hyundai gets high marks from me. Professional and courteous staff and excellent service in a timely manner.

Great working with Shannon, Tony and Deniece. No high pressure from anyone. We are asked what we wanted in a car and hit exactly that. Would recommend them to anyone.

SERVICE ADVISOR, JOANNE GOODEN, TOLERATES AND KEEPS THIS "FINNEKY" CUSTOMER INFORMED AND SATISFIED.

I bought the car! Getting a new car is exciting and nerve racking all at once. But This experience was different. I made the right choice!

This is my updated review. I bought a used vehicle from them because the warranty is excellent but then I found out later from the sales rep it wasn't what they promised. Of course I wrote a negative feedback on Google about over two months ago to complain about this issue. Wolfchase Hyundai had contacted me since and fixed the warranty issue for me as promised in their advertisement when I first saw it online. Though it was time consuming to resolve this misunderstanding, I am quite happy with the good customer service I received from Greg Hapke after he read my complaint and as he promised, he did fix the issue for me to my satisfaction. I will definitely do business with them in the future.

Shannon Blackvelvet has excellent customer service I couldn't ask for anybody else to assist me with purchasing a

Shannon Bland is a really nice sweet car sales person I love the way she treats her sellers she always have a beautiful smile ND so sweet I really enjoy her service when I came to check out cars ! Thanks a lot Ms. Shannon Bland

I always have great customer services with these guys! I will never shop anywhere else! Thanks so much for my beautiful car(s)! Logan you rock!

Great experience, helpful and friendly staff. Comfortable waiting room. Wait time estimate was accurate as well!

I always get my car problems solved at wolfchase hyundai. Joanne Gooden takes great care of her people.

James Delucia at Wolfchase Hyundai.........

James is the go to guy when you need services done. Very professional and will get everything done in a timely manner. Thanks James

Joe was amazing we got the car we wanted at the price we wanted in a GREAT timeframe! Thanks so much Joe

Shannon Bland was what we were looking for in a sales associate. Dropped by Wolfchase Hyundai to look at options and cost and she took our information and were our eyes and ears. Called us the following week and found the perfect vehicle for us. They negotiated the price to work with our budget. This is the eighth vehicle we have purchased from Wolfchase Hyundai and probably won't be the last.

I think Lynn Webb is an exceptional human being. He was very knowledgeable and straight forward when I bought my car. Go see the guys at Hyundai.

Lyndryl Webb is the best salesman ever! He really created a pleasant experience for me and my family. And I got the deal I wanted!

Worst auto dealership in Memphis! Terrible service!

If I could give them zero stars I would!! Stay away from them!!! I bought a Genesis Coupe from them in 2014 (third Genesis Coupe, Fifth vehicle in total) and was officially fed up after they switched owners. Every time my wife or myself went in for an oil change we were hassled about every single service item under the sun needing replaced or it would void our warantee. Never have I heard of a cabin air filter or tire rotation (4k miles on tires) voiding out a warantee! After my wife was ruthlessly told off about her "negligence" as it pertains to her cabin air filter, we both decided to get new vehicles all together. Now the fun part begins, refund on GAP. The refund process started in March and her's was just now refunded last Thursday (6/15) THREE and 1/2 months later (after being told it would only take 30 days to submit and receive the refund) and while our paperwork was lost 3 different times. Mine was done through Orion but was denied because Hyundai neglected to disclose the fact Orion has a 90 day policy from purchase date on their GAP refunds. You would think that a dealership would disclose this information or at least find this out within the 30 days it takes for the refund process to complete.
I will NEVER own another Hyundai product nor will ever buy anything from Wolfchase Hyundai again, I only wish Joanne would move to one of the dealerships that my wife and I bought our new vehicles from as she is the only person we will miss there.

Great Service! Management is stellar! They really take care of you.

Joanne was wonderful to deal with. Great communication and went above and beyond for me. Made me a customer for life.

Great sales staff and manager. Joe Wilder was awesome in helping us find the right vehicle. Kenneth did great finding us the best deals. Would recommend.

I m so pleased with my purchase experience at Wolfchase Hyundai, there was NO pressure at all and everyone was really helpful. I highly recommend visiting Wolfchase Hyundai before going somewhere else!

I've never had a bad service experience in the year that I have been bringing my vehicle here. Kat is always helpful and attentive and the work performed always top notch.

Very good experience. Russell Mathews did a very good job.

Great job servicing my car! Friendly, helpful, timely!

I called to schedule a 30K mile vehicle inspection with induction cleaning service and alignment for my 2017 Sonata that I have owned for 1yr. The car runs and rides wonderfully but I commute and the miles add up quickly. I had a few questions that Matt answered knowledgeably. When I arrived someone greeted me and got started on my car right away. I was in & out in just over an hour. Everyone that I came in contact with (Kat & Bobby) were pleasant and professional.
ps; they also washed and vacuumed it!
Thank you!!

She is a class act. She represents Wolfchase Hyundai extremely well. She has always been helpful, clear, & timely.

Joanne did a great job. Polite, courteous, and our car was fixed and returned on time.

Joe and Tony were great. Got me in the right car and made the payments work for me.

My loan specialist Tyler had outstanding customer service, i receive the uttermost attention that i desired from the manager and the loan specialist. I felt as though i was the richest person there before they treated me and my family highly. I give them an 100 on their customer service skills, everyone recognized me when i step foot into the building. I will definitely go back there again for another upgrade on my vehicle. Great job, team Hyundai.

Very disappointed with the service department at Wolfchase hyundai. I went online and scheduled an appointment for 7:00 am on 7/18/2019. The doors did not open at 7, but a few minutes later. I called Lyft so that I could get to work on time when I found out that the shuttle services doesn't start until 8:00 am. I had to be at work at 8:00 am, thus the reason I was there by 7:00 am. Later that day I was told that they could not fix the recalls on my car because the parts had to be ordered. I did try to call the dealership prior to going online, but no one answered the phone and when I left a message, no one called back. So I then went to schedule an appointmet online. Nothing was said to me about providing a vin number first so that parts could be ordered when I scheduled the appointment. Couldn't someone have looked at the scheduled online customers and given them a call regarding vin numbers. Also since I purchased my vehicle there and they had my name, couldn't they have looked me up in the system and gotten the vin number needed. I know the information is in the system. It seems that there is not enough effort made to accomodate the customer and I felt that my time and effort was not respected at all. I don't know how or when I will get the recalls corrected because I can't spend an entire day getting nothing accomplished and I don't plan to try again at Wolfchase Hyundai again.

Very easy to work our deal out over the phone. We needed to as the car was for my son and he lives in Chattanooga taking summer classes could not come to Memphis to dealership. We live in Jackson so nice to talk on the phone. Syed Salat was very nice and worked hard to get my son the car color and deal that worked for him. They even let me come pick up the car early due to a schedule conflict with our vacation time. Love this dealership!! Highly recommend them.

Russell was great - patient, knowledgeable, and very helpful. Possibly the best auto salesperson I've ever dealt with.

We have nothing but good things to say about Wolfchase Hyundai!! We just leased out 3rd car from them & it was amazing!! Rico B. is awesome & it was not an all day process with him! He s very honest & knows what would be the best option for you! Please use Rico if you go to this location!! You will not be disappointed!!! Looking forward to getting an SUV next year with him!!

The communication in the service department needs improvement so its best to call at least twice a week but the service is good. Ask questions on how long it will take for a part to come in.

The people are friendly and helpful in explaining anything you may not understand. I took my SantaFe in for routine maintenance. The service agent was helpful in getting Hyundai to cover some items that were broken. They furnished a shuttle to and from my office downtown. My ticket was higher than I thought it would but essential problems need to be repaired. Pleased with the one day turnaround.

Syed is a very friendly person and salesman. I have never been to a dealership where someone was so compassionate and sincere about helping me find a vehicle. He kept me up to date and worked extremely hard (WAY above and beyond) to get me the vehicle I wanted. If you re in the market for a new or used car, this is the dealership/salesman you need! Thank you, Syed, for your hard work and dedication!!! You ROCK!!!

Good experience overall. Still working in silos that don t integrate as well as you d hope.

Salesman and Finance team was awesome! I m happy with my purchase...

Staff is professional and friendly. My little girl had a blast and made some new friends! Thank you Jill and Rico! And Thanks Wolfchase Hyundai! We love our new car.

I bought my car from here a year ago, and there has been 3 times where my car became immobile, and I became stranded. This is frustrating, considering that I'm still paying for the car, and the car that I bought for 1000 dollars on Craigslist was more reliable. I was also under the impression that the extended warranty would cover all issues when I bought the car, but every fix that has happened to the car I had to pay out of pocket. Also, every time I take the car in to get fix, customer service seems very unapologetic, and they always tell me that it'll be a couple of days before they can get to my car. This is fine, as long as they provide me a loaner car to move around in, but every time they tell me there out of loaner cars, they tell me they can give me a ride to where I need to go from the dealership, and suggest that I use 'Uber' to get around as they work on my car. This suggests that there are either no loaner cars to begin with and they use that excuse to keep us aloof. Or, they don't like me and leaving them for their more likable customers, or they're telling the truth and all of their cars suck.

Very polite attentive to our needs and worked with us

We arrived at 3:30 on a Friday without an appointment, with a tire issue. The man that handled us was very helpful, and made sure we were seen as soon as possible. The tire was replaced, and it was covered by the tire warranty I had purchased. I was very pleased with the service I received!

My wife and me are very happy with our new Tucson. We got a great deal, Eric was very nice no hassle and a very pleasant experience over all. We definitely recommend him and Wolfchase Hyundai. FIVE STARS PLUS. Thanks Eric.
Marty Jaeger Cordova TN

They did a good job however, it took over 2 hours for a simple band change.

I cannot say enough about Brandon and the exceptional service he continues to provide my family.

When the warranty group was giving us a difficult time, it was Brandon who took the lead to make sure the issue was resolved. I only prefer Brandon because I know he is going to give 110 percent.

Brandon is the true reason I keep coming back and is going to purchase a second Genesis from Wolfechase Hyundai.

Jay was very professional and understood my time restraints. Very personable and accommodating.

Great work by Rico Brown and Gavin Matthews with making sure that I was in the best 2018 Hyundai Elantra car. I really am going to enjoy being a Hyundai owner and this audio setup. I never would have thought that I would be driving anything but GMC or Chevy vehicles.

I had a wonderful experience in leasing a new Genesis G90 from Wolfchase Genesis. Lyn Webb the sales rep, Tony the sales mgr and Mark the finance mgr were all excellent to work with. Everyone is courteous, friendly and efficient. You feel welcomed but not badgered in the dealership. If you are looking for an automobile go see Lyn Webb and the Wolfchase Hyundai/Genesis team.

Ernest Bell

If you need service at Wolfchase Genesis, ask for Jim Church. He is the consummate professional and works hard to make sure everything is perfect.

Great group of people! Willing to work with you to get you what you need. Great cars for the price!

Didn t understand the warranty on my vehicle trying to pay for it without having to spend currency but the overall visit was nice .Thanks wanna look into you guys exchange program they said I would qualify..Thanks so much Matt at wolfechase service dept.

Oil change cost too much. $50 without tires rotated

If you are in the market for a new vehicle, go see Joe Wilder! He is the best salesman I have ever had. He is very patient and truly does everything he can to make the process easier! James in financing worked very hard on my deal and I really appreciate him! Denise, the finance manager who went over the paperwork is such a sweetheart! She stayed late to go over everything with us and smiled the entire time. Wolfchase Hyundai is such a great dealership!

Set an appointment for 7am at Wolfchase Hyundai and Barry greeted me upon arrival. He kept me update thru the diagnostic process and presented the solution and was very thorough with the solution. Keeping my 2012 Hyundai Tucson running top notch is Very Important go me!!

I really dislike when People lie, first we got our car here 2 years ago and they lie when they say they will pay of for my trade in car, second lie is if somebody trying to be a cosigner they will put them as the owner without saying nothing!.

Awesome customer service...my salesman Gavin Matthews listened to what I wanted in a vehicle. The financial manager Dense made everything go smoothly. Thank you Wolfchase Hyundai for an excellent experience.

If you are looking for 5 star customer service make sure to ask for Deniece Senter. She is very professional and attentive.

Nice wait with my wife. Watched U of M game while we waited and enjoyed me a cup of coco.

The people at Wolfchase Hyundai are very friendly, helpful, and professional each and every time I go there!

People...please look at the window sticker on the vehicle you are interested in prior to purchase. Look specifically at the dealer add on's then look at the price of these add on's from the factory. You will likely be appalled at what this dealership is charging for these so called "add-on's" They will then make it appear that you are getting a good deal as they are not charging you for the dealer add-on's but just the original sticker price for the vehicle. I am fairly certain that all Hyundai dealerships are practicing the same tactics.

Great customer servic. They are the best. D. R was very helpful throughout the whole process. I got a car that I am satisfied with. I love my car.

The best customer service I have received so far in the car buying industry. This is my 6th time. Every one ensures you are satisfied, even if vgthey are not your sales person. I feel very important and valued. Special thanks to sales men DR Martin and Mr. Syed Salat and manager Mr. Ed Lewis and Mr Young. I appreciate you guys putting up with me.
I recommend if you looking for a car, check this place first. You will not regret. Awesome....

Wolfchase Hyundai service department has always been timely, prompt, courteous, and dependable. Kat as my service coordinator has been outstanding. She always takes care of me. I ve been using Wolchase Hyundai now for 5 years, and I ve never been disappointed. I feel confident in my car s health every time I m there.

We walked the lot and nobody came outside to help us. So we left and took our business elsewhere.

Hopefully in the future when I'm able I will be making my next car purchase from this location.

I have had the best service every time I go there thank you Hyundai!