One of the shoddiest firms ever created. Not a single customer service rep will provide a direct line to anyone or reveal their name. Supervisors promise to call with information or further guidance and do not do so. The same question appears to have several answers. Numbers change from day to d...
This place is a scam. The recruiter lied & said they bought out my Life Insurance & to put in a new application. I did but the rate was higher then my current rate. It took several weeks to get a refund check in the mail.
This is a Great company. I've had my policies with them for 4 years and I've never had any problems. The agents come around every year and they review my benefits. Great Company, they also offer Cash Value I highly recommend this company.
A con agency. We haven t had insurance through them for multiple years then all of a sudden a representative dressed in extra casual attire knocks on my door at 715pm asking to talk to head of household. The head is not home because they work, so I take the message. I take name and number and the ge...
My dad had a life insurance policy with Continental which was purchased by Washington National. When he died and my mom submitted a claim, they insisted that dad didn't have a beneficiary designation and we'd need to hire a lawyer. When we pointed out the designation on the policy, they simply quit ...
My wife's disability claim was rejected after she broke her leg. The adjuster stated her injury wasn't incurred how she described, even though it was supported by three different physicians. This company will not be there when you need them.
The worst customer service . My husband recently passed away from cancer, Washington would not pay for any services he received. We have been paying for this policy 20 or 25 years. I can t even talk to a person so I can cancel the policy.
The brochure sure looked nice. Customer service is a joke. We will not renew. 7 years of premiums down the toilet. Over a 16 months trying to resolve a problem.
We have had great experiences from day 1. We started this policy at a young age 21 to be exact. I recommend this group!
Having worked in the insurance industry for over 30 years (property/casualty side), I was hoping for a better experience after having to file a claim. Their representatives are impersonal, eager to pass one along to someone else, and just rude. Please consider other options before deciding to go w...