The Good Guys

3.5 · 266 reviews
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Daniel Nicoletti
Reviews 1
2020-09-24 04:10

Was here a couple of times in the last week lookin...

Was here a couple of times in the last week looking for a washer and dryer. the wait time at the good guys wasn't too long, and could do a deal with the staff. Given I'd gone to a few stores for white goods in my search in this area, I'd rate this place a somewhat distant second in regards to ser...

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Stephanie Speakman
Reviews 1
2020-09-22 16:19

Shocking customer service. I purchased an oven at ...

Shocking customer service. I purchased an oven at the start of the year and had my dad pick it up as he has a Ute. On the website when purchasing, I put down my dads details as the person who will be picking up the item however when he got there, his details weren't on there and they said the online...

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mi haj
Reviews 1
2020-09-19 19:26

I came for a TV and they couldn't be more helpful ...

I came for a TV and they couldn't be more helpful and did what they could to accommodate me and my preferences on TV'S. I chose a certain brand and with family discussion went back and re-ordered another one..NO complaints and very helpful. I checked the competition and about same price but th...

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T Robb
Reviews 1
2020-09-19 18:50

So yesterday I nipped in to The Good Guys at Essen...

So yesterday I nipped in to The Good Guys at Essendon DFO yesterday to pickup a washing machine for the new house. Four hours later some gunslinger salesman by the name of Rhys (Pretty sure pronounced Rice) upsold me a 65inch tv, a dryer, a fridge, a microwave, an air fryer whatever that even is and...

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Sharontd
Reviews 1
2020-09-16 03:44

Review is purely for Vas who is a great consultant...

Review is purely for Vas who is a great consultant here whom we met by chance as we were looking at appliances. We asked for his opinion and loved that he was genuine, honest, open, down to earth and was able to assist with pricing. Vas will not only help with savings but is great in the sense that ...

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Fem
Reviews 1
2020-09-14 19:42

This rating is only for A Chowdary at Essendon sto...

This rating is only for A Chowdary at Essendon store who knows how to deal with customer and for his sincere work. The Asian looking lady in the checkout also do her job well. But there is a lady (sounds kiwi ) who is in such a hurry and rude ( hung up the phone ) . Nathan is also very helpful .
I ...

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Suneel Seethamraju
Reviews 1
2020-09-13 04:01

Bought fridge and a washing machine almost a week ...

Bought fridge and a washing machine almost a week ago and then was informed that they cannot get that particular fridge model on sale just 2 days before the delivery day, and so have to change the Fridge model or cancel the order. After changing the fridge model and was told that the items would be ...

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Serdar Takimoglu
Reviews 1
2020-09-10 04:04

Good prices but don't be fooled by their "Gold Ser...

Good prices but don't be fooled by their "Gold Service" trap. Easy to purchase, hard to refund. Apparently to cancel your Gold Service you have to go to the shop, they have to call some other number. Unfortunately if that number is not available, which is the case on public holidays and after hours,...

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John Smithy
Reviews 1
2020-09-09 21:50

My first ever review on google. I used to buy all ...

My first ever review on google. I used to buy all my electronics from these guys since they were in hood st. service has deteriorated to non existent today. Wanted to buy a TV and has some questions. Waited 20 mins for a salesperson to become available from standing round talking. I then went and as...

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Daniel Huynh
Reviews 1
2020-09-07 12:59

Bought a laptop at Watergardens because I was ther...

Bought a laptop at Watergardens because I was there on that day. The power button is off centre. Bring it to Essendon. They are happy to take it back but it must be returned at Watergardens. Watergardens said it can be returned at any store. Thomastown said the same. Guys you are selfish. You make m...

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Mehran
Reviews 1
2020-09-04 21:12

It is not good to rate somewhere because of an exp...

It is not good to rate somewhere because of an experoence of one of the staff, but I felt like sales people in this store are so different to other good guys stores. They don't spend more than 1 minute for you.
The person behind the counter talked in a way that I she wanted to get rid of me. Good G...

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Brendan Jackson
Reviews 1
2020-08-25 23:38

I waited for service in the oven area, the lady wh...

I waited for service in the oven area, the lady who worked in that area was too busy eating malteaser! Then a customer just walked in and up to her while they could see I was waiting and got service. I waited for over half an hour for her to return as there was no one else servicing the area. And wh...

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uzair khan
Reviews 1
2020-08-07 07:45

Wow can't believe you guys. Rang after 2 weeks to ...

Wow can't believe you guys. Rang after 2 weeks to find status of my order and lady over the phone goes" Ohh the item is in stock why its not been shipped yet" Seriously? I believe a small ebay seller is more organised than you guys as i recieved all my ebay orders within 6 business days. And yes it ...

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Marlee Daly
Reviews 1
2020-08-04 15:08

I was very disappointed in the service myself and ...

I was very disappointed in the service myself and my partner received today from a staff member of The Good Guys, Essendon, Maria.
Whilst my partner and I were looking at the laptops on show, we waited for a retail assistant to become free so we could ask a few questions. My partner then gained the...

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Piotr Klank
Reviews 1
2020-08-02 03:44

We bought a Panasonic TV and Concierge Service & S...

We bought a Panasonic TV and Concierge Service & Support. TV broke after two months. Tried to get this fixed by Concierge, but extremely disappointed with the service. We had to make numerous calls to follow up and it took two weeks just to organise an assessment - even with me calling/following ...

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Antonio Iodice
Reviews 1
2020-08-02 00:22

Lovely big store well set up and well stocked. Sal...

Lovely big store well set up and well stocked. Salesman the looked after me was attentive and at no time felt he was pushing me to buy. I did buy quite willingly and he called the manager to assist with some of my queries. Manager was and is a pleasure to deal with. Yes to The Good Guys at DFO Essen...

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Maz
Reviews 1
2020-07-28 19:26

Pay cash pay less not available anymore. Well done...

Pay cash pay less not available anymore. Well done for the management for their perfect plan for losing loyal customers. There are plenty of stores out there other that "the good guys" still offering that. Will happily buy from those from now on.

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Lachlan Henderson
Reviews 1
2020-07-28 16:44

Very poor customer service. Called three times ove...

Very poor customer service. Called three times over a week period to see if my order was in. First one said yes, never sent. Second one said they would send, never sent. Third one said yes would send. Gave up and went in store.

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Peter H
Reviews 1
2020-07-19 02:24

I WISH I COULD PUT LESS STARS. Bought a few items ...

I WISH I COULD PUT LESS STARS. Bought a few items in December 18 and was scheduled for delivery after one week. Had not received nothing by Jan 8. Rang up to be told oh yes, we forgot....We will deliver tomorrow. The next day I got a different product to the one I ordered. Had to go back to the sh...

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Chris M
Reviews 1
2020-07-13 11:42

Dfo seems to run hot and cold. 2 years ago I was t...

Dfo seems to run hot and cold. 2 years ago I was totally ignored when trying to buy an air conditioning unit but last week when JB didn't have a suitable TV for the price I wanted I hesitantly went across to the Good Guys . The difference was amazing. Prompt friendly, service. The salesman Scott...

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LPN
Reviews 1
2020-07-09 02:47

Not happy with the customer service of Josette. Gi...

Not happy with the customer service of Josette. Giving attitude, not my fault when I was giving an expired (click n collect) item from a different store as she said i have to go back to the same store to exchange!! Not in these challenges times!
and when I asked to speak to the manager, (different ...

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Tony Quattrucci
Reviews 1
2020-07-08 02:06

Ordered over $8k in appliances, messed up the orde...

Ordered over $8k in appliances, messed up the order and took 3 weeks to organize a replacement after having spoken to 3 separate people. Communication within their team was very poor and had to constantly call back to get an update instead of them calling me back.

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Peter McCaw
Reviews 1
2020-07-07 10:09

Extremely poor customer service. Customers looking...

Extremely poor customer service. Customers looking around for staff to serve them while staff are talking to each other. Almost had a staff member walk into me whilst she was on her mobile phone sending a text message. Didn t even acknowledge my presence, just kept walking and messaging.

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Oliver Chaffe
Reviews 1
2020-07-02 20:33

Appalling experience with this store. Poor stock m...

Appalling experience with this store. Poor stock management, rude reception staff (at least on the phone) and had the misfortune of speaking to manager Kevin who had an appalling manor and told me he wasn't going to help me (because I listed the many problems I had faced) Unbelievable. I'm not allow...

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Carly Culpin
Reviews 1
2020-06-26 23:56

Some rude lady answered "what are you after?" (no ...

Some rude lady answered "what are you after?" (no Good Guys, Jane Doe speaking) then when I said "I'm sorry?" she hastily said "which department are you after?"..... I understand they're probably inundated with COVID enquiries and being understaffed, but that was just an extremely unprofessional way...

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Gareth mac
Reviews 1
2020-06-24 23:40

Wonderful service from Ankit. He was very knowledg...

Wonderful service from Ankit. He was very knowledgeable about the different tvs and helped talk me into a premium model. Got it home and I am absolutely stoked with the result! Very glad I listened to his wonderful advice and spent a bit more. Will definitely be going back for any future needs and s...

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Leo Wings
Reviews 1
2020-06-24 23:29

Always get poor customer service. Everyone just wa...

Always get poor customer service. Everyone just walks around you pretending they can't see you. Which is ok, because I then walk over to JB and spend my money there. Also most of their stock is over priced and/ or out of date. I used to shop here in the early days and it would easy be 5 stars, but o...

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John Cutajar
Reviews 1
2020-06-18 02:24

Good prices, Great service. Thanks Sam for sortin...

Good prices, Great service. Thanks Sam for sorting out the issue I had with a faulty microwave oven. You know that a shop has good customer service when they look after you when something goes wrong with the product after the sale occurs and they still have your interests at heart

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Alex Tran
Reviews 1
2020-06-17 04:28

Had a delay in receiving my front loader for two w...

Had a delay in receiving my front loader for two weeks due to inventory order mismatch from warehouse to store. However had the honour of dealing with Donna who went above and beyond to have the item shipped for me within two weeks after picking up the discrepancy. Would recommend Donna for her know...

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