Suneel Seethamraju

Review of The Good Guys

Bought fridge and a washing machine almost a week ...

Bought fridge and a washing machine almost a week ago and then was informed that they cannot get that particular fridge model on sale just 2 days before the delivery day, and so have to change the Fridge model or cancel the order. After changing the fridge model and was told that the items would be delivered next day. On the delivery day, the delivery guy calls and says that they are coming to deliver the items in 15 mins (at around 10 AM) and I was away from my place (at least 30 mins away), then the driver calls in 5 mins and says that they were already at the place and cannot wait or will charge waiting charges. When called the manager to talk about this, the manager was going on and on about the notice of 15 mins was given and should be sufficient. His attitude was as though he was doing me a big favor. "If you are not at the premises, they had to be notified the day before" is what he says. I was just out to get my hair cut. So, that means i have to give the store my complete minute by minute schedule for the whole day? "Oh!! i'll be taking shower in between 7AM to 7:10AM going to buy bread at a supermarket at 8....". Every other deliveries like furniture and stuff gave me at least 2 to 4 hour notice before delivery. The only reason i gave 2 stars instead of 1 is the staff at the store... They were decent and polite enough even thought they had not much knowledge about the products and specifications. I'm not willing to return to "The Good Guys" until and unless there is no other option.