Some rude lady answered "what are you after?" (no ...

Some rude lady answered "what are you after?" (no Good Guys, Jane Doe speaking) then when I said "I'm sorry?" she hastily said "which department are you after?"..... I understand they're probably inundated with COVID enquiries and being understaffed, but that was just an extremely unprofessional way to answer the phone for any business.

They went to a 3 star rating when she transferred me to Justin (which I found out if the original lady had of listened to me, I shouldn't have been transferred). Justin was polite, informative and beyond helpful with my query as to why Latitude had taken my money but there's no sales order for me at the store. He promptly provided me with Customer Care's number and treated me with respect and patience.

My dude Justin needs a raise/promotion and the lady who answered needs to be reprimanded. Didn't even have time to grab her name because she was so hasty to transfer me.... I'm in disbelief at how rude she was before I even opened my mouth.