Stephanie Speakman

Review of The Good Guys

Shocking customer service. I purchased an oven at ...

Shocking customer service. I purchased an oven at the start of the year and had my dad pick it up as he has a Ute. On the website when purchasing, I put down my dads details as the person who will be picking up the item however when he got there, his details weren't on there and they said the online system doesn't talk to their system so he cannot pick up the item. I was furious! Recently (reluctantly) I purchased a sink for my new kitchen. I called them after 1 week as I hadn't heard anything and they said it's out of stock and it's on back order. No phone call to advise me so lucky I made contact. It's not hard to provide customer service as i'm sure they wouldn't be happy if it was the other way around. I will NEVER buy from the Good Guys again. I hope other stores provide better service.