Star Communication LLC

My service went out during a wind storm in March and is still hit and miss three months later. Customer service is difficult to reach and when I do I can't get them to come out and fix the problem.

Update: Star Communications finally came out to fix my Internet. Now after a hefty service charge to basically accomplish nothing, the Internet is only useful to run my VOIP phone. They even admit to many outages during the month, but never offer to give a credit for service when their system is down for weeks at a time.

Good luck getting ahold of their "Customer No Service" during week days only.
At one time they offered 25 mbs speed, but now refuse to offer this, because their weak system cannot handle the load. They told me on the phone that they had more people sign up for service than their system could handle. So instead of turning away paying customers, they make us all suffer equally with slow service. I'm paying for 8 mbs and getting 1 mbs.

Trying again and again and again to get them to address the problem - tv won t play, calls drop, my co-workers telling me my voice is dropping. They tell me to run Speedtest.net and sometimes that won t even run. All i hear when I talk to their support is it looks good from our end , we show streaming constant 6mb per second, you must have too many devices connected, blah blah blah. Turned off my work laptop, no vpn, running 1 tablet and 1 tv. I hard wired the tv w/ cat7 to the router. isn t fixing the problem. been asking them to come on site and diagnose the issue and can t get them to come. I m told there was a project approved to get fiber to my neighborhood. I can t wait. Would pay another provider 2x if the stuff worked.

Star Communications has been really great to work with. They have friendly and helpful customer service people that are willing to go the extra mile to ensure you have a positive experience with their company. The internet service has been fantastic and gave us the ability to have streaming in our remote location! Definitely recommend this company!!

Recent slow or lack of internet has been a problem. Called the front desk and got Amanda. Conversations with her never go well. Please, someone needs to remove her from answering calls. She tries to explain the problem but only makes the problem worse. She tells me that because the kids are out for the summer it is creating issues. I told her I did not care about that. I pay for internet and I want internet. She continues to talk to me like I am a child and then tells me how much internet I have used in the past month as if I should not be complaining. I told her how much internet I use is none of her business. She continues to argue and then finally transfers me to Micky. Thank goodness, what a nice person. He explains the situation. and makes sure I understand and then apologizes. Hopefully someone will take care of this.

Having moved to a rural area in Wisconsin, several years ago, I have run the gamut on alternative "high speed" internet. Nothing then or currently on the market compares to the speed, dependability and service I have gotten from Star Communications. I am very satisfied.

Their customer support is not great, and message left unanswered. The connection is not reliable. If it was not for buffering, you could not watch a movie. I am very unhappy with the service. When the storms went through this past spring, I was without service for over 2 weeks. No credit to my account was offered to compensate for a diminished network.

Internet goes down alot, speed is always an issue. Definitely not getting a's much speed as what my plan charges me for. Call for customer service and you get a voicemail. I wish there was better rural internet options. Being a business owner makes it important to have reliable interent; Star Communications is not reliable

Great people to communicate with! We had an issue with our internet dropping every few minutes for a few seconds at a time, just enough to close out programs. I called and they searched for the problem and fixed it immediately! It's been great ever since AND they even called a few days later to check in to make sure everything was still running good! Honestly the best service around New London, WI that you can get, and for a decent price!

Internet works very well most of the time. We are able to do almost everything. If someone is watching a video in another room, your internet will slow down, but other than that it is pretty good.

Place is a dump. My review probably won't post because my internet is out once again.

Living out in the country makes it hard to find good internet. Star Communications LLC has been wonderful to us! The staff is super easy to work with, instillation was quick, and we havent had a single problem with the internet. I would/will recommend them to anyone and everyone!

Very happy with our internet services from Star Communications. We live in rural Outagamie county where there were no options for internet, except for Verizon which was limited internet and three times the cost of what I am paying now. My family has been extremely satisfied with Star Comm.'s services. Five stars all the way!!!

When it is working it's good but in the past two months we have not had it working for about three weeks. Have a tech schedule to come out for a second time since install in march

All good things, would be a 5 plus if my certain location hasn't been lagging the last few weeks.

We're paying for a download speed of 7 mbs yet we consistently tank below 1 mb and it's incredibly frustrating. Not to mention the fact that their WiFi can barely handle a light breeze before going haywire and cutting out. Our bandwidth can barely handle two people watching netflix and youtube simultaneously. Every time we call to see what the problem is, they always tell us "Your internet seems to be fine right now, therefore we cannot do anything about it". We're not receiving the service we're paying for.

we have called you several times about internet service but you have never returned our call

Awful service and connection!! Please do not go to Star Communications. We have had awful internet connections for awhile. Every time I call no one answers and then I get a call back 4 days later. That is ridiculous!! I mention to have a tech come out but they don't. We live a mile out of Weyauwega which you think would have great connection. Not at all!! They told us there would be one flat fee for as long as we have service with them. Then this year they tell us that is not what they said and they are increasing our fees next year!! I have no trust in this company and they do not tell the truth. Find another provider.

Home internet has not been working for the past 2 days. No one answers the phone & no one calls back. Hours simply state 9a-9p. I've left multiple messages. I'm not paying this bill if I'm not getting service!

Value for product received was just not there. At no point was I able to get a speed test to read anywhere near what I was paying for. Hardware provided is also likely unable to handle the demand I had. After about 30 minutes of any type of real stress, connections would entirely drop, all for double what I was paying at a company I have since returned to. Haven't been able to return rented equipment since no one ever seems to be at the store location, and I have also been billed for a full month after I already was billed for terminating service.

Service was out all weekend and could not even contact a 1 800 number for service . No technical services on weekend's

The internet is never fast it always takes a while for things to load and gaming is absolutely terrible and it s way too overpriced for what it is

I m not sure why there are all those bad reviews. This company has been nothing but wonderful to work with!! We finally have decent internet here and we have been in the dark ages since 1992!! Couldn t be happier! Not only can we stream HD Netflix, Amazon etc., but they also hooked our barn up so now we can keep an eye on our foaling mares 24/7 from anywhere!! Great company, good people and this coming from a very picky person!!

In my experience, Star Communications is Wisconsin s best wireless internet service provider. They offer reliable, affordable wireless connections with terrific upload and download speeds that easily accommodate home and business bandwidth needs. Their installers and staff are knowledgeable and friendly, and a pleasure to work with. Highly recommended!

we get about 2mbs speed if it works..internet cuts out a lot plus long response time

They were good for a few months, then stopped replying to phone calls and we had no internet. Couldn't find them to return our equipment, they disappeared. Shady company, stay far, far away!

Always helpful caring people! Keeps our internet going and if any problems services at timely manner!

They list areas where they supply services but I cant get because of some trees on neighbors property. Range is very limited

Current Speed: 0.37 Mbps download, 1.01 Mbps upload.
Speed that we're paying for: 5 Mbps download, 1Mbps upload.

Yes the upload is as advertised, but .37 mbps download? Thats ridiculous. its been like this every night for the past 2 months or so.

Edit: Tonight our speeds reached a low at .63 Download and .21 Upload. This is honestly super, SUPER ridiculous. The fact that we pay $57 dollars for these speeds is just absolutely frustrating

Works ok when its working, but its been out for 4 days, not during a storm.

They were great to work with when we were having signal issues. They worked diligently to fix the issues and went above and beyond to help us out.

We have called several times regarding a billing issue and service. No one answers, no one calls back.

Twice now they have held our payment and said they didn't receive it on time and charged us $20. Horrible horrible customer service! Our service went out. Called them. The repair guy who is supposedly contracted out thru Stars did an update on the outside dish. Never entered the house .Was charged $30 for service call. Called customer service and they said I had to take it up with the contractor. "We pay them and they get the money out of us". It was an update on the software? Why are we paying . Looking for a new internet service today. Do not recommend at all!

Update: $50 to come and fix our internet (as usual it doesn't connect) with a new updated modem. Clear skies, no wind, & no internet AGAIN! Our household full of people is tired of using all the data on our phones when we pay for wyfi with Star.

Ok, all you people that are complaining... go get satellite. Exceed or Hughesnet will be glad to sign you up for 2 years (not month to month) and take your minimum 100 bucks a month and give you a 10 - 50 gig limit. See how many movies and streaming you can do with that. OR... move so you can get cable internet.

Good internet for our rural Outagamie County home. A huge improvement over satellite internet. Very satisfied with customer service and front office.

No, it isn't 100Mb service, but get realistic. You are not going to get super fast service at your rural location unless you spend hundreds of dollars a month.

Unfortunately this company's "POLICIES" are more important than keeping a customer. As they have added customers to their service their WIFI has become very unreliable. They will tell you are getting the correct download an upload speeds and there must be something connected to your router using all your data. Numerous neighbors have gotten this same response. I would not recommend and if you are wondering why they have so many wonderful reviews, they ran a contest to get them.