Socialtext

4.1 · 118 reviews
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Judy P
Reviews 1
2020-09-27 11:35

The best! They came and picked me up at the body ...

The best! They came and picked me up at the body shop and took me to get the rental and when my car was ready to be picked up, I just left it at the body shop and they came and picked it up, no extra charge. Just great service all the way around! It couldn't have been easier or gone any smoother.

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Mimi M
Reviews 1
2020-09-22 11:07

RENTER BEWARE. (HIDDEN FEES/AFTER HOURS DROP-OFF/R...

RENTER BEWARE. (HIDDEN FEES/AFTER HOURS DROP-OFF/REFUND/CUSTOMER SERVICE)

We rented from this place because it was cheap and we were going to Disneyland for a few days (thurs to mon) and the girl we rented from seemed robotic (not uncommon for girls her age at all) the biggest telltale sign for m...

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Philippe De Wagter
Reviews 1
2020-09-22 08:44

Avoid this Enterprise location. When I got there, ...

Avoid this Enterprise location. When I got there, they didn't have the car class matching my "confirmed" reservation. At other Enterprise locations, they usually give you a free upgrade (you just pay the additional taxes) - but at this Enterprise location they tried to charge me 50% more than the re...

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Harvest Zhang
Reviews 1
2020-09-21 04:39

If you need an AWD/4WD vehicle for trips to Tahoe,...

If you need an AWD/4WD vehicle for trips to Tahoe, don't try to rent an AWD/4WD vehicle from this location. They try to tack on an extra $25/day (!!!) fee for "guaranteeing all wheel drive, which is an extra feature." In some cases, this doubles the total rental cost. And the worst thing is -- when ...

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Ronald Vinsant
Reviews 1
2020-09-20 03:51

Not open Saturday afternoons...at any South Bay lo...

Not open Saturday afternoons...at any South Bay location! They close at 12! But they gave me a 12 noon reservation! I show up at 12:10 place is locked up. I call them. They tell be all locations close at 12, even the airport locations!

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Nicholas Ng
Reviews 1
2020-09-03 15:46

Friendly service. But I had a 5pm reservation, sho...

Friendly service. But I had a 5pm reservation, showed up at 5:10 and was told that the car just needed to be washed and would take 5-8min. Instead it took about 50 min before the car was finally ready. I periodically asked for updates but kept getting told car is pulling up now. I would be ok if thi...

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Brad Nelson
Reviews 1
2020-08-28 17:38

I had the displeasure of renting through Enterpris...

I had the displeasure of renting through Enterprise during COVID-19, because of necessary travel. I booked the car successfully through the website, picked up at the airport, and planned to drop off at a different location. When it came time for drop off, it turned out that the planned location (w...

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Cosette
Reviews 1
2020-08-09 09:32

We had a late night flight and no idea what to do ...

We had a late night flight and no idea what to do with our bags or ourselves for the day. Originally we were just going to rent a small basic car for the day and return it after hours. They picked us up and when we got to the store there was a shiny Tesla just tempting me... Out of curiosity I asked...

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David Villanueva
Reviews 1
2020-08-07 11:50

Overall, I was satisfied with my experience. I ha...

Overall, I was satisfied with my experience. I had to change my return date a couple of times and I was accommodated fine. My only complaint is that the 2 vehicles I rented were a bit dirty on the inside. It's been raining a lot in the Bay Area so the exterior was not an issue. I'm referring to...

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Lillian Chou
Reviews 1
2020-08-07 11:17

I was referred to this location through the at-fau...

I was referred to this location through the at-fault party's insurance. The staff was extremely nice, knowledgeable, and efficient. They seemed to have a lot of experience working with insurance as well. The whole process went very smoothly :)

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A.chavez chavez
Reviews 1
2020-07-22 09:35

Made a reservation online, called to confirm that ...

Made a reservation online, called to confirm that the car was ready for pick up, and the car was dirty, the inside had a strong cigarette odor, I asked for a different vehicle, they willing to do the exchange at an additional $10 daily charge. Return the vehicle, on Saturday but they charge two ad...

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Ann Quan
Reviews 1
2020-07-15 06:45

I was not happy with the overall experience. Ther...

I was not happy with the overall experience. There were aspects about renting from Enterprise that was great, but my overall experience was not satisfactory. I was picked up from the auto-body shop from a very professional and nice gentleman, which was great. But upon arriving at the rental offic...

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Brigitte Devaux
Reviews 1
2020-07-12 11:15

Excellent experience. We were driven to the train ...

Excellent experience. We were driven to the train station after we dropped the car at Enterprise. Very convenient. The process of renting was quick and smooth. Very knowledgeable and efficient staff and very good price. Nothing added to the price listed on the internet either. Great company!

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Willa Hardamon
Reviews 1
2020-07-11 11:21

Service was fast and convenient, but joking about ...

Service was fast and convenient, but joking about another customer paying $500 to replace a key then handing me the broken key to figure out remote access was a bit on the poor service side. Iasked why the key had not been replaced, he stated we had to rent the car. Last time, the car wasn't clean. ...

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Chris Crissman
Reviews 1
2020-07-04 05:19

This location fills the rental car tanks to 3/4, w...

This location fills the rental car tanks to 3/4, which is difficult to fill to without going over. This enables them to get free gas from customers overfilling tanks when returning the vehicle.

Exploitative business practices. Take your money elsewhere.

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Kaustubh Khandelwal
Reviews 1
2020-06-18 11:30

I rented a 12 seater van recently from this locati...

I rented a 12 seater van recently from this location. The pick up was easy, the pricing was great and the manager at that time was very customer friendly and gave me the car a day earlier. However, when I returned the car, I saw a strange charge for ~$100 on the receipt. When I inquired about it, th...

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Richard Lansel
Reviews 1
2020-06-16 23:02

Could not have been any easier got picked up and w...

Could not have been any easier got picked up and was in and out in no time was able to drop it off before they open. The free up-grade was much appreciated.
The staff was very friend and knew what they were doing I will definitely use enterprise again and this location was very convenient.

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Alexander Solovets
Reviews 1
2020-06-14 13:27

The whole service looked like a scam. I booked a c...

The whole service looked like a scam. I booked a cheap car like Toyota Vitz or so online using their "only $9.99 per day weekend special" so the total should have been roughly $30. Upon arrival my car was silently substituted to Dodge Charger which eats way much more gallons per mile than Vitz. To m...

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Lori Gerzina
Reviews 1
2020-06-09 07:32

I got a great weekend deal and the customer servic...

I got a great weekend deal and the customer service reps were very nice. The facility is conveniently located and has deals that the airports and Stanford don't offer. Excellent if you are staying in or near Palo Alto. I gave them only four stars because when I returned the car, the manager was p...

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Shane Fitzgibbons
Reviews 1
2020-06-04 05:32

Branch Manager Nicole Milner runs a friendly, effi...

Branch Manager Nicole Milner runs a friendly, efficient and helpful operation. My situation was a little difficult and she was able to smooth out the problems with ease. And the ride back to my work office after I had returned the vehicle was icing on the cake. I can't recommend this Enterprise loc...

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Michael
Reviews 1
2020-05-27 21:04

The employees here are ridiculous. I asked to rema...

The employees here are ridiculous. I asked to remain indoors while waiting for an Uber due to poor air quality due to wildfires. They told me that they are trying to minimize the number of people inside due to the pandemic, but yet no one was inside at the time. It seems they pick and choose the hea...

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Margaret Rhoads
Reviews 1
2020-05-23 11:28

I thought their service was really handy and valua...

I thought their service was really handy and valuable since it would have been very costly for me to get to them to pick up the car. They arrived at my location with all the paperwork.ready for me to sign so I didn't have to get to their office. The people were all very pleasant. The only thing I ...

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Betty Cheng
Reviews 1
2020-05-20 15:18

These guys are willing to go down to about $27 per...

These guys are willing to go down to about $27 per day for an econo-car if you give them a good reason.

This is a training center for Enterprise. The quality of service you receive all depends on the student. I've actually had one student twice, and she clearly doesn't understand relationship ma...

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Michael Capiral
Reviews 1
2020-05-20 12:20

Had a great experience Renting a car here in Octob...

Had a great experience Renting a car here in October! had a great agent named Khan who took care of us during our first visit to California. Can certainly recommend to anyone who finds themselves in this area looking for a fast and reliable way to rent a car.

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Manni Gong
Reviews 1
2020-05-18 13:31

I booked a car from June 1 to June 2 and returned ...

I booked a car from June 1 to June 2 and returned the car on time. Since the building is not staffed over the weekend I just parked the car exactly where I had picked it up, (on the street in front of the office) and put the keys in the keybox as indicated. Later I was charged for 3 days instead of ...

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Dr. Barbara Stroud
Reviews 1
2020-05-13 06:24

The staff at the Palo Alto Enterprise was accommod...

The staff at the Palo Alto Enterprise was accommodating and helpful. There was an issue with the minivan we rented. Andrew stepped and without missing a beat switched us our to a large SUV which was a better fit for our needs. Drop off was quick and easy. Our vehical was spotless. I would highly rec...

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Victor Berchet
Reviews 1
2020-04-26 16:44

I rented a car for one day, Friday to Saturday eve...

I rented a car for one day, Friday to Saturday evening.
Because they close at 12PM on Saturday, they assumed that I kept the car for 3 days and wanted to charge me for that !
Then they told me that I bring the car with less gas that when I took it.
Hopefully they ended up charging only what was i...

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Daniel Guzman
Reviews 1
2020-04-25 10:37

Id give them 0 star if I could.. I did a reservati...

Id give them 0 star if I could.. I did a reservation to rent an economic car in redwood city. They didnt have the car I requested so I was told to go to this location in palo alto. it took me like 45 minutes to get there. When I got there they showed me a different car for $600 i was like dude I req...

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Charles Syverson
Reviews 1
2020-04-19 09:53

My wife and I needed a car for a week for a small ...

My wife and I needed a car for a week for a small vacation squeezed into a larger one. The folks at Enterprise on San Antonio Road were just wonderful. We reserved the car which was ready for us on time and we returned it to 'open arms.' There was a bit of a misunderstanding about how the return ...

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Aarne Huttunen
Reviews 1
2020-04-13 15:59

There are hick ups with every rental service, dela...

There are hick ups with every rental service, delays happen etc. They are part of the business.

However, this location has a staff that goes above and beyond. I wasn t particularly easy customer as I was renting for a month and was picky about everything. Highly recommended.

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David Matthews
Reviews 1
2020-04-06 03:24

I needed a car for commuting while my truck was in...

I needed a car for commuting while my truck was in the shop for a week. I got one right away and they were flexible about the length of the rental. It was a nice, clean 2014 Elantra. It drove very well and got good mileage. The office is very convenient to the MV body shops off Middlefield Rd.

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Brandon Temple
Reviews 1
2020-04-03 08:04

Renting a car is not usually a pleasant experience...

Renting a car is not usually a pleasant experience since it is typically stemming from an unfortunate event...such as my brand new car broke down and now I have to bring it in to the dealership for what is for sure going to be a stressful experience. With that being said, I was happy to have Enterp...

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Ron Merom
Reviews 1
2020-02-28 10:34

I reserved a car here.

I reserved a car here.
The car arrived only 1.5 hours late. It was not clean, the lighter socket did not work (for the USB charger), and the tank was only 1/4 full.

The service people were nice, though.

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Kieran Maynard
Reviews 1
2020-02-25 18:27

Truly outstanding customer service. I've rented fr...

Truly outstanding customer service. I've rented from here more than fifteen times (mostly weekend special) and I've never been to a faster or friendlier rental office. It usually takes about 15 minutes to rent a car and 5 to drop one off.

Shout out to Amanda, Tiffany, Giovanni, Morris, Diana, Jer...

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A.L.F. Kuba
Reviews 1
2020-02-23 15:54

Never ever rent from this company again! I returne...

Never ever rent from this company again! I returned my rental on a Saturday at 8:00am Molly the supervisor there was on the facility and asker if I could get a ride back which was only a couple of miles. She was very rude and told me we are not open you'll have to wait an hour for that. She then got...

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Young Lee
Reviews 1
2020-02-22 15:58

I've had good times and decent cars, except the la...

I've had good times and decent cars, except the last trip - the car given to me was a Jeep Compass, and it was awful. Alignment felt slightly off, gas tank was ultra small and MPG was terrible (kept having to fill up), the turn signal "cracked" back into position, the dashboard had no indicator if ...

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