Mimi M

Review of Socialtext

RENTER BEWARE. (HIDDEN FEES/AFTER HOURS DROP-OFF/R...

RENTER BEWARE. (HIDDEN FEES/AFTER HOURS DROP-OFF/REFUND/CUSTOMER SERVICE)

We rented from this place because it was cheap and we were going to Disneyland for a few days (thurs to mon) and the girl we rented from seemed robotic (not uncommon for girls her age at all) the biggest telltale sign for me that I m about to have a bad experience is when they ask for a review ahead of time.

Our first problem happened a few minutes after we drove off the lot. As we tried to put gas, the card we used was declined and it turned out an extra $200 was taken from the account. We had to call but it wasn t explained to us that there would be a deposit.

Our worst was the drop off. We dropped it off at 9pm as we got back around 7:30 and had to drop everyone off plus fill it with gas. I didn t think we needed to take a picture for proof but TAKE A PICTURE AS PROOF. They claim to have NO CAMERAS on their property.

So they said we never returned it and after playing phone tag with everyone, the girl we rented from DOESNT work there anymore, and they actually rented out the car BEFORE verifying that we returned it. So we returned it, they just rented it to someone else immediately.

That s not only unprofessional, that is very messy. Do you need to retrain your employees, Enterprise?! Or do you linger on a faulty system?!

Either way, how in the HECK do you deal with cars and NOT have cameras?! These are expensive cars and you re telling us you re going to charge US for a brand new car?! No.

NEVER rent from here unless you re willing to be extra. Terrible customer service and so much stress for what was supposed to be a vacation. Go to Hertz next door. Rent a freaking mule. Idc, don t come here.