I got a great weekend deal and the customer service reps were very nice. The facility is conveniently located and has deals that the airports and Stanford don't offer. Excellent if you are staying in or near Palo Alto. I gave them only four stars because when I returned the car, the manager was present and I listened to her boss the employees around (rather loudly). I really didn't like to see/hear that because if I were one of the employees, I would have felt belittled or disrespected. Plus, it was early morning, I had to wait for a shuttle to the airport and she said they didn't have any coffee because they ran out two weeks ago. I know Enterprise isn't obligated to give customers coffee, but it would be a nice, five star-earning touch. In fact, every other Enterprise I've used has provided bottled water, so I know they think about these small comforts.
