I rented a 12 seater van recently from this locati...

I rented a 12 seater van recently from this location. The pick up was easy, the pricing was great and the manager at that time was very customer friendly and gave me the car a day earlier. However, when I returned the car, I saw a strange charge for ~$100 on the receipt. When I inquired about it, the associate mentioned that he had no idea what that was for. Then we went to the manager (different manager this time). She said that she had put that charge since the car was picked up a day before and that the previous manager should not have given that as comp. This really upset me and I told her that I do not expect to be charged for another day when the contract I had signed on did not say so. She took out the charge saying lesson learnt! I think this is basic customer service. There is a contract that you have the customer signed written by you. There should not be any debate about whether to follow it!! Be careful everyone and be sure to read your receipts. I am giving it 3 stars primarily because of the first manager who comped me a day.