Great place to buy the Ultimate Driving Machine. Steve Lerner, our sales rep, is top notch. His knowledge, helpfulness, and friendly demeanor made the whole transaction a pleasant experience.
Met a very courteous and professional salesman, RJ, who introduced us to our new BMW. We love the vehicle which we believe was a very good investment and does meet our need perfectly.
Excellent service by courteous, knowledgeable staff. Set an appointment online the day before and was in and out in less than 2 hours. Clean lobby with wifi that works great. Tim P. was great!!
Everyone from the sales team, management, and finance were fantastic. The service was excellent and experience was completely stress free. I would highly recommend doing business here as they put customer satisfaction first.
One of the best dealership in town, Sales associate Joel and Kark are the best sales person and most helpful with my needs, dealership manager (don't remember his name) seems really low profile person and helpful as well, dealership make you feel you are building a relation not just buying a car, I ...
The buying experience was awesome. That morning my mother and I started our day at a few other high end dealerships and the reception at the BMW lot was by far the best. Being young, sometimes I can get the sense that the dealer may not take me seriously, but BMW had no problem taking things slow an...
Fantastic experience. I came all the way from Baltimore, MD to get an i3 at Richmond BMW and it was worth the 150 mile + trip. The deal involved a special BMW finance offer and cash rebate. As the last day of the month approached, I was unable to get down to Richmond. Guess what?
Richmond BMW sent ...
chris and Travis in the service department rock , chris has awesome customer service
Tim was wonderful! He was very patient and kind when trying to find a solution to fix my vehicle while still accommodating my busy work schedule. I would happily get my BMW serviced with them again! :)
On a previous BMW that I have since sold, a recall was issued for tail light wiring harness failure, so I had brought my car in for service. Of course during it's time there, I knew it had other problems (valve cover gasket let, oil filter housing leak), and they gave me the quote to repair the prob...
Tim was exceptionally polite and professional. I waited in the lounge where everybody was social distancing and it was very clean and organized. It took less than an hour and I was in an out and he even walked me to my car right out front. I have had bad experiences in the past with different manu...
I had a wonderful experience at Richmond BMW. The customer service was amazing. The team (Jenish, Dan, Pamela & Anton) that helped me out worked seamlessly and made my experience with them extremely enjoyable. I would definitely recommend them to my friends and family.
I ve ALWAYS received superior Customer Service and Service at Crown BMW.
The Service Department staff is Excellent. They provide Accurate info whether it s status, quotes, or general questions. They are a Make It Right organization, which says it all.
They exceed ALL expectations.
As the saying...
Great service could have had some snacks and tea though :)
Richmond BMW made buying a new/used car a very pleasant experience. They worked with me on what I could afford and provided some extras that made the deal very sweet! Working with Shashank and Robert was a pleasure and I would recommend them to friends and family who are interested in a BMW!
Not very good. My car was kept for nearly 4 weeks and I had a variety of services offered that were not needed or asked for. My original request was for a engine diagnostic and battery. I received a new valve body for transmission and a valve cover assembly(which was never in need of repair. When...
Didn't expect incredible service as we didn't purchase the car from them, but didn't think it would be this bad. Brought car in for scheduled Friday appointment and told we'd get it back same day. No one called with an update , had to call multiple times and then were asked to leave the car through ...
I had a wonderful experience at Richmond BMW. The team (Steve and Shashank) that helped me out worked seamlessly and made my experience extremely enjoyable. I would definitely recommend them to my friends and family.
I've been going here for years.The services have been exceptional. If there is a wrong they always make it right. Mr Peterson has always been very professional and proficient as a service advisor.
Was in the process of negotiating for a car and the dealer literally sold it to someone else while we were negotiating. The salesman offered to try and "make it wright" by offering us a car with double the mileage and physical damage to the front end of the car for the same price. Hell would freez...
Tim did a great job taking care of things I needed for the car.
The service department here is top notch. They are knowledgeable and helpful. You know your Beemer is in good hands when you drop it off. My service advisor was great!
Dennis Morgan has always treated me with the utmost respect and has even stayed late to let me pick up my vehicle. I've worked with him many times over the years and he's always been accommodating.
Great customer service! They exceeded my expectations.
Highly recommend this dealership. I drove 2+ hours from DC because of bad experiences with BMW Dealers locally.
Mark Revely did an excellent job assisting me including staying after hours to finish the sale before I drove home as did the man that does financing.
I have had to call the dealer for a...
First time i have purchased a BMW. West Mall BMW was great.
My salesperson RANA did a great job and was very helpful. I did not feel pressured at any time during the process.Also, i got really good discount on my X2. I highly recommend West Mall BMW and dealing with RANA.
I was highly disappointed as my visit was not of what I have become customary to BMW. I had an appointment for an oil change at 8AM. Though the representative I worked with was very customer friendly, the customer service I would have received at Midlothian BMW was was far better. My car was not was...
The customer representatives were courteous and attentive. We were also able to schedule service to coincide with our trip out of town. We were however , disappointed in the details. We had scheduled a detailing in which a scratch was to be touched up during the scheduled detail service. We found a ...
Mike was awesome. He was very knowledgeable. I trusted the information and recommendations that he provided about my BMW. If he wouldn t have told me that he was new I would have never known. He even went out of his way to ensure I had transportation back to work. I look forward to using Richmond BM...
Found a nice ride here for a good price. They said it was great and ended up shipping me a LEMON! Nothing but problems. AVOID AVOID AVOID! They are not a trustworthy company to buy from.
Great stuff. Very patient in answering all the queries.
My husband and I are throughly pleased with the service that we re received!! From the moment we entered the showroom until the moment we left, our salesman Nicholas and the store manager James, made us feel welcomed with their expertise, courtesy and knowledge!! Crown BMW will now be our purchase a...
I live in Michigan and bought a used car from Richmond BMW over the phone. The dealership was honest, answered my questions and sent me videos of the car to fully inspect it inside and out. I couldn't be happier with the vehicle. It was exactly as they said it was and they did a fantastic job tak...
Great service, fantastic experience here. Gave me great value for my trade, they have beautiful vehicles. Samantha Barnes has been a pleasure to do business with. Not a BMW fan but they made a convert out of me!
In and out quickly, negotiation was smooth and easy.
Alton is awesome!! He jumped in high gear and gave me incredible service when I was in a bind.
I had a wonderful experience at Richmond BMW. My sales person Aishwarya was absolutely terrific. BMW has always been able to take care of all my new vehicle needs. Dmitri always works his magic and gets everything done for me every time. Thanks you all are the best!!
Excellent service! I brought my car in for a regular maintenance and had a couple of issues that needed to be looked into. They took care of everything and resolved all the issues. They also returned the car fully detailed, not just washed.
You can always count on Richmond BMW providing excellent service.
Once again an excellent experience with the service department at Richmond BMW. The professional and knowledable staff in the service department confirmed my decision that buying from this dealership was the right choice. Mike was extraordinarily helpful and Rocky fielded a frantic call from me wi...
I am a former employee of the store and I am continuously impressed with the stellar customer service from Tim, Travis and Paul. Thank you guys for the updates and the great work!
Fantastic experience start to finish. Paul Taylor in the service center was as accommodating and welcoming as a Michelin-starred Maitre D. Even though I drive an older 1-series, they cared as if I brought in an i8. Kudos! (And the loaner, a 2020 Z4, was a blast to drive!)
I continue to have an excellent experience every time I visit Richmond BMW. Tim Peterson provides superior client service. In addition, Ronnie Minor also exceeds my expectations. His expertise, workmanship and attention to detail deserves a standing ovation. Basically, Ronnie rocks!!
Many thanks!
Amazing customer service! 5 star rating for the staff.
Steve Lerner is the best there is. Professional, knowledgeable, and awesome to work with. Customer service was unbelievable and I look forward to future dealings.
3rd vehicle brought from Richmond BMW. Excellent customer service. They walk you through the process of buying a car at your own pace. Willing to answer all your questions, never pushing you to make a quick decision. The sales team could not have been any better. Steven not only sold us a car, he a...
Rule #1: never trust short people
Rule #2: stay away from BMW service. Customer service is OK, the advisor wasn't being real helpful. Talking about 145 dollars just for the inspection. And he was gon charge 500 just to put a clip on the seat. Obviously I am not dumb enough to get it fixed here. But...
My experience at Richmond BMW was excellent. The sales representative was extremely courteous and pleasant. He answered all questions and allowed me to test drive a couple of vehicles before I made my final selection. I would highly recommend him to friends and family.
Fantastic experience with Steve Lerner. Very helpful with entire process and definitely went the extra mile. I will continue to buy all of my BMWs from Richmond BMW because of this outstanding service.
Patrick
Fast process and extreme professionalism!! All questions were answered and I was kept informed during the whole process. I was beyond impressed, and the price was amazing. Would recommend to anyone searching for a great vehicle and excellent customer service!!
Great service in the service department.
Paul Taylor was exceptionally professional and my car was ready earlier than was stated which was great.
Outstanding service, very professional. Very knowledgeable. Nick McNevin help me tremendously with my car. Looking forward to a long lasting relationship with them. I just cant express how happy I am with BMW dealership!
Thank you for the descent service provide for my 2007 BMW, after I left the shop I immediately experience the driving of the vehicle so much different than before. It looks like is brand new and handles better than ever.
Everyone there were very professional. Specially Mark, the service technician....
Excellent customer service. Car in for state inspection.
Absolutely terrible. I m 18 and This was my first time ever buying a car. On the day I was supposed to pick it up I had called in the morning to make sure it would be ready and they told me it would absolutely be ready, when I got there nothing was ready, I had to wait a hour in a half when I expect...
I love that I can schedule an appt online and I love that I am informed up front about pricing before procedures are completed. I love the fact that I can call my own representative if I have any questions or concerns-and I m not being transferred around to other people. This is my second visit. The...
I had my X3 serviced here for the first time. Tommy was very professional in helping me.
I was very pleased with my experience with Aaron. He is very knowledgeable, polite and funny. He took his time and explained everything to me at my comfort level. Made me feel welcome and that he d be available...
Great to deal with. Had to get a rental while mine was being serviced. They took care of everything. Fantastic!
Very nice location. Everyone is super professional and pleasant.
Friendly staff for a high end car dealership they were very down to earth.
Ridiculous,
Dropped my car off on Monday 01/25/2016 for an oil change and a new battery.
Quoted me $750 for the battery and install.
Picked up a battery for $225 from another shop and took it back to BMW to get installed.
Okay, fine they tried to up charge me, it's a dealership I understand....
They didn't GIVE me the brand new X3 so I can't give them 5 stars. But they worked me what I considered a great deal without too much pain, so earned a 4.8. Lazarus Joiner was the best sales associate I have worked with; easy going, knowlegable, worked to sell me a car without being pushy. Loan p...
Very good experience really enjoyed the car Steve Lerner was a pleasure to deal with
Great customer service. Loaner was available as they said it would be. A lot of very personable people waiting and willing to help.
The folks at Richmond BMW were awesome. Quickest and easiest car buying experience ever!!
After an initial mishap (I went to the wrong dealership - there are 2) I was able to complete my transaction at the price I wanted to pay. The dealer also let me keep the car for a 2 day test drive which was exceptional.
My service adviser , Travis Pearsin, and technician , Je t.d Emmy Rakes , always keep me apprised of the progress of my repairs The diagnoses and explanations are always consider and to the point .
My experience with my resent visit to Crown was, as usual, excellent. They gave me competitive pricing for set of tires on my 2014 X3. the service writer that I delft with was thorough and efficient, and may I add, courteous and fun to deal with. I was in and out quickly.
James always saves the day! I will follow him wherever he goes. Walked in looking, and within a couple hours I had bought a new car.
I purchased my BMW from another dealership, but I have it serviced and maintained at Richmond BMW. Mark Dobinson, the Service Manager here, is simply incredible. It's rare to find someone who cares and communicates in the auto industry the way he does, and he validates my decision to purchase a BMW ...
I shook hands with a few people around the dealership, but I don't remember any of their names. However, Dee was amazing. I test drove the car one day. I called a couple days later and Dee got the car ready to go, my wife and I were in and out of the dealership in an hour and a half, signed, sealed ...
i have contacted 3 different people at this dealerships through text / email and after an hour or two they ignore me completely. i was so interested in a bmw x2 suv but they obviously don t want me to buy it. UNACCEPTABLE!!
Steve Lerner and all of the people at Richmond BMW are truly exemplary. In this modern age of high technology, high pressure and sensory overload, Steve and his colleagues at Richmond BMW calmly bring you back to an era of old fashioned human to human interaction. Their goal is to take care of you...
Tim Peterson and the service team at Richmond BMW are everything you would expect from a luxury automotive shop. I just purchased a certified preowned 528i from a different dealership. The turbocharger malfunctioned on my way home. They were quick to diagnose and fix. Communication was often and det...
Tim, the Service Advisor, is always very pleasant, knowledgeable, attentive and a pleasure to work with! The excellent customer service at this location keeps me coming back even after moving to Raleigh, NC!
Called this dealership on a Saturday morning to inquire about BMW M6 inventory and talked with Steve about the cars. I was intrigued enough to drive all the way to Richmond to look at the cars. I was greeted by both Steve and DJ and before the day was over I purchased an M6. Both men were extremel...
The folks at BMW of Richmond on Broad Street were exceptionally professtional. A special shout out to Joshua and Arron. for making everything so easy.
People were nice. It took me 30 minutes to check in. Dealership tried to "upsell" within an hour of me leaving. Car wasn't cleaned when it was returned to me.
A Change Can Do You Good
There are few things in life more stressful than purchasing a car. It is akin to going to war. If you don't spend countless hours researching and preparing before hand, there is a good chance you will be in over your head and lose. Even if you are prepared, the process of...
Very knowledgeable service staff. Service done on time, and shuttle option is excellent if you live or work in the city.
Absolutely horrible.... Dropped the car off for a 10:30am regular service appoint, was told the car would be done as soon as possible. By 3:00pm I still had not received a call from the service department, I called asking for my service advisor Travis Pearson and was told he was not available at the...
Take this however you want, but 5 months ago they sold me a 2016 Civic with a busted AC Compressor which will now cost me $2,000 to replace. At the time of purchase I was assured that their mechanics give all used cars a thorough look over. The Honda dealer I took my car to assured me that the compr...
The staff at Richmond BMW went above and beyond to make sure my experience was positive. The environment was very warm and inviting. Jack Morgan was very professional, knowledgeable and transparent throughout the entire process. He worked diligently to find a white 7 series BMW in the price range...
Great job by Allen Grim and members of his Service Department team. I experienced back to back fuel injector failures in October and November on my 535i..they were able to resolve the matter inside a week keeping me updated regarding parts orders and efforts by them to seeking warranty coverage as a...