Steve Lerner and all of the people at Richmond BMW...

Steve Lerner and all of the people at Richmond BMW are truly exemplary. In this modern age of high technology, high pressure and sensory overload, Steve and his colleagues at Richmond BMW calmly bring you back to an era of old fashioned human to human interaction. Their goal is to take care of you, the person. Steve asks about you, your needs and concerns, and draws upon his experience to diligently accommodate your every wish. He is deeply compassionate and extremely knowledgeable and strives to make you feel special and well cared for.

My purchase experience this past weekend of a new BMW was truly remarkable. Every step in the process from my initial research online, to the dealership reaching out to me directly (without any sense of pressure), to my initial contact with the superb Sales Manager Akshay Mahale, to the business transaction, to the big happy welcome with my new big red bow adorned BMW, to the meticulous review of all of the features, to my driving home happily I was so incredibly impressed and satisfied! Perhaps most heartwarming was Steve calling me on Sunday late afternoon, just to say hello and ask me if I was loving my new BMW and if I had any questions.

I have purchased many cars over many years from many dealerships and I can unequivocally state that the wonderful people at Richmond BMW are the most special and outstanding people I have ever met. They are my friends and BMW people for life.