Brok Talbott

Review of Richmond BMW

Absolutely terrible. I m 18 and This was my first ...

Absolutely terrible. I m 18 and This was my first time ever buying a car. On the day I was supposed to pick it up I had called in the morning to make sure it would be ready and they told me it would absolutely be ready, when I got there nothing was ready, I had to wait a hour in a half when I expected to be in and out.

But that s not the worst of it, I have a contract that they signed that states the car is mine and that it is financed, I believe they assumed that the financed company would accept me, they didn t. But as far as the contract says, the car is mine and they can t do anything about it. They told me when my first payment will be, took my down payment. Almost a month later, still have my paper plates, they call me on a Friday afternoon demanding two years tax returns and a house lease agreement, I m 18......I dont have two years tax returns and I live with my parents, they said if I don t bring them the information they would take my car, he called Friday afternoon and asked if I could bring it Friday afternoon.

Today is the thirty day mark and I still have my paper plates. I went to my bank and another bank and both of the finance specialist said they ve never seen anything like this.

You would think bmw is high class and they would have better costumer service but this was probably the worst experience I ve had. Very rude also.

In the end they were able to find a someone to finance with a co-signer but after I had posted this google review the general manager called me telling me if I don t bring a check for the car or a co-signer in by the end of the day then he ll take my car. I then proceeded to tell him that I have a job and I m in North Carolina at the moment and he says you have MY car in North Carolina well first of all it s not His car. I gave my down payment and you signed a contract therefore it is my car.

For the hassle they put me through, he only offered a full tank of gas in return of taking this review down, after I told him I probably won t take the review down he never offered a tank of gas again and I never got my full tank of gas.

VERY POOR CUSTOMER SERVICE. VERY RUDE