Absolutely horrible.... Dropped the car off for a ...

Absolutely horrible.... Dropped the car off for a 10:30am regular service appoint, was told the car would be done as soon as possible. By 3:00pm I still had not received a call from the service department, I called asking for my service advisor Travis Pearson and was told he was not available at the moment but would call me right back. I finally received a call from him an hour later, they still had not completed the work for the initial visit but instead wanted to do additional work for more money. After I rejected the additional work, he told me the car would be done soon. When I got to the dealership at 4:30pm, Travis came up to the service desk and advised us the car was still not done but should be by 5pm. He then advised me that we should consider ourselves lucky, because i usually don t stay here past 5, but I didn t have anything else to do today .... I wanted to advise the management of this unprofessional visit but I was told the GM Pamala was not available at the time. I was able to call and leave a voicemail, still waiting on a call back.