Terrible service! We are down here for a bachelor party, were told check in was at 3. Pulled in at 3 and was told our rooms were not clean yet. So we started cracking beers out in the front court yard. The owner comes up to us around 445 and tells us he is going to charge us extra for drinking out f...
Terrible. Over an hour to check in. No "deluxe king" room to be found. Sketchy exposed rusty metal where soap dish should go. No jet tub as promised. Queen sized bed on king size head board. One employee Lavell who did a great job considering he had to let everyone into their rooms cause the key car...
Wonderful views....room wasn't the best no microwave nor fridge
Worst experience ever!!!! The management is horrible!!!! SANDY IS truly unreasonable and unprofessional!!! There was no Bell hop, no working ice machines on the floors and heat wasn't working. When we asked to speak to corporate she refused us the opportunity to express our inconveniences. We have ...
Extremely disappointed. I would not recommend staying here at all smh
Upon arrival the bed had a stain on the comforter, there was garbage left behind by the cleaning staff, and there were bugs crawling on the floor. The place was disgusting. I don't know how for the life of me that this is rated 3.5 stars.. its a dump. Dont stay here.. hell dont even put your clothes...
The heat do NOT work in the rooms. I have been there on two different occasions and the heat was not working properly but the lobby was nice and warm! I will not be going back.
It was a great atmosphere the band was excellent. the drinks and service was wonderful.
We wanted to state that this was a baffling experience from the beginning to end. The hotel as a whole has the most nonchalant, unprofessional desk staff that will NOT help you if you have an issue. Our issue was that there were BED BUGS in the bed we slept in, and woke up the next morning with fres...
The hotel is nice and was clean. Has very high ceilings in the rooms. Bed was comfortable. The shower head was to my shoulder so I had to bed quite a bit to wash my head (I'm 6'1). Great view out onto the water. Was walking distance to a cool brewery and a nice bar where we got a free shuttle to Joe...
Free Jazz Concert with grown folks on a Thursday night off the water!
Not very happy at all. The room is in terrible condition. The only outlet by the beds was converted to a phone jack when there s one on another wall and in the bathroom, leaving the only light by the door and in the bathroom. The carpet s stained with who knows what. The bathroom smells like sewage....
Room was 86 degrees. It was nice outside, windows open would have been cool enough- However, was super hot inside and Ac did not work. It was like the heat was on. Poop stain still on toilet lid. Loud metal was being dumped into dumpster next to my room at 7am. I have stayed in nicer hostels for...
Stay away! It's located down a sketchy side street that made me question whether I should leave my car in the parking lot. The water was warm for about 5 min then was freezing. We got woke up multiple times in the middle of the night by a loud obnoxious drunk lady screaming on the phone, running int...
Just left there this morning. Wow! What deceptive adverstising. The building was neat. Location right at the river. Very nice. The staff. Super nice. Thats where it all ends.
Pot holed driveway pulling up to the hotel.
Filthy carpet throughout the hotel.
First room we had no a/c. Had to get anot...
NEVER book a room here! NO A/C, filthy. If I could give it a negative star I would.
Needs to update there pictures or put money into this building because it dont look nothing like what you see. The only thing nice is the view thats about it
I got bit by bed bugs. Killed one of the bugs. The whole building is dilapidated.
The worst management I ve ever dealt with I ve been waiting on a call about my refund for a week now and every time I call there s never a manager there and I m always getting told I ll have them call you and no one has called yet I definitely won t be going back here
The music and the atmosphere was beautiful down at the river Can't wait to go back
Better than expected!
We were not expecting much, but the location was fun. The river trail is right out of the back door! You feel welcome and safe when you are checked in. I really enjoyed the service. Lacking leadership and I hope someone will step up!
Rooms are spacious but very outdated. Tv...
Excellent location, just off of the riverfront. Contemporary elegant decor. Great service!
This hotel has good bones but needs better housekeeping and maintenance.
My husband and I booked here because I had a professional conference in town, and we live in the West side of the state(2 hours away). First, when we arrived, our room was not ready. Check-in time advertised is 4PM, we were there at 5:10pm. There were many people seated in the lobby apparently waiti...
Staff were friendly from arrival to departure.
Didn't pay and try the breakfast option but the complementary coffee was great whilst waiting to be picked up from the place.
As the place is so close to Canada your phone may go on roaming (so watch that), you can even see Canada across the river fr...
Terrible customer service, Coffee maker had used filter in it, Management were not trying to accommodate at all, various issues with keys, etc. Rust around the sink, unsafe with the space heaters, Door had a hole where the physical key went.
I am very disappointed. I chose this venue because it was rated 3.4 stars out of 4 stars. It's more like 3.4 stars out 100. Let me begin with there was no bellman. When we checked in we discovered there was no soap in the room. We were informed by the front desk that there is soap it's in the form o...
Not remotely close to a resort styled hotel. The carpeting in my room is dirty, so much so, my feet got dirty. The decor is dark and dreary. It's kind of creepy. I was expecting "Chuckie" to come running down the hall at any moment. Check-in was a travesty. With my rez in hand, they said I wasn't in...
I am so disappointed to report that this was the worst hotel stay I have ever been in. It reminded me of the ugly hotel stay Gina and Martin stayed in on one episode of the Martin Lawrence show. It was a funny episode to watch, but not a good one to have to encounter. I really wanted to promote t...
I find this hotel to be like a secret gem. The style is quite dated, but since it is extremely well-kept, it makes for a very charming design. The rooms were very clean and a great size: high ceilings and big bathrooms. The hotel has a beautiful location right on the water and has a nice path that y...
Went to our room after checking in, opened the door and someone else was already in the room... Easy fix but how does double booking even happen in 2017?!
Horrible experience. I have deterred so many people from this hotel. Very poor customer service, rooms are so out-dated that I rather stay at the red roof inn, also bug infested, management is non-existent, no bell hop service, etc. I will never stay here again.
This is the most disgusting hotel I have ever in my entire life been in. I m a low maintenance girl. I understand that things happen. I also never complain. This place however is NOT to be stayed at. Please do not stay here.
They do NOT have air conditioning.
The room s floors were covered in dry ...
Worst place ever. Check in was at 3 pm. We get here at 4 pm and the room wasn't ready. The staff was not helpful and the manager was rude. They finally get us a room and the room we booked wasnt the room we were given. We go into the room and the sheets were wrinkled and had stains......its now 5:...
Bad customer service, did not get the room i requested. Paid upfront now they are requesting more money.
No lamp shades on any of the lamps in the room. One lamp didn t even work. Clock didn t work. The bathroom ceiling leaked on my clothes, and the staff couldn t even come up to room and take my clothes and dry them and bring them back. They made me bring my clothes down, then two hours later I call t...
The most valuable is the view from the rooms, but it's too humid and cold in December, so I'd prefer to stay here in summer.
This past week our family reunion in Detroit, we reserved rooms where this hotel had NO air. So instead of calling guest that had reservations for the weekend you allowed the process to continue where out of town guest were too late to cancel in order to get their deposits back. As a hotel you shoul...
Large rooms, hotel needs updating. Price and parking is great in comparison to other safe hotels in the city. Great location!
Broken lose faucets. Peeling wallpaper, a cheap oscillating fan for air, no security to protect their guests. Dark parking lot. About 5 vehicles broken into including mine i ran into the thieves as one pulled out a pistol and and cocked it.
This place is an older building. It's pretty basic. I picked a room with a view of the river walk. That was pretty nice. It's not the greatest hotel out there, but it's not the worst, either. The pool is kinda small, but they have little cabanas you can get, it looked like it was first come, first s...
I had a Great stay! The Hotel is Nice, Especially for the Price
First off, the bad. It took them over 20 minutes to wait on me for check in. There was a gentleman ahead of me who was having problems and even though there were five people helping him they couldn't spare one of them to help me. Then, their system was down and they couldn't tell which rooms were av...
Save your money and time avoid this hotel.. Over hr wait try check in.. Dirty try and charge you big deposit.. Left hotel will not come back or recommend
If you don t want to get disappointed don t come here
Had to wait almost two hours for a room then I got the wrong room went down to the lobby there was no one on there waited for 15 minutes he came then gave me another room the other room was all dirty a family room while I booked a deluxe king wi...
stayed at The Roberts Riverwalk Urban Resort Hotel in January 2020 booked 3 rooms , this is October 1, 2020 and still did not receive my deposit for the rooms as I was told it would take 3-5 business days. Very poor business
The customer service is terrible and unfriendly, the staff take advantage of foreigners who do not speak good English. The rooms were not cleaned. The hotel is very poorly maintained, some air conditioners do not work ... Warning, thefts in the rooms.
It is a failed hotel that does not have a good service. The staff do not know how to deal with the customers and they are not nice. The rooms have no towels, no small fridge, no microwave. I swear I will not repeat this experience with them.
Horrible hotel. Facility needs updated. Staffing is an issue mostly because of the management absence. The location is on the river but that is all I have to say positive concerning this hotel. Worse experience ever at a hotel!!! Motel 6 would have been cheaper, cleaner and more inviting.
Rooms are very comfortable with a view of the river walk
I'm here for Jazz on the River enjoying good music. Went inside to the bar and they ruined my positive experience by being rude, unorganized and unprofessional!
Booked two nights here through a 3rd party. It was during the summer and 90+ degrees outside. When we arrived the A/C was down and after checking in the gentleman didn t just give us our keys but wanted to show us to the room to check on something. We walked around the 2nd floor twice... and he fi...
This place is still open? I went in the summer of 2018, the windows were stuck open with spiders and spiderwebs on the windowsill. Suspicious mold on the vents, and bugs on the ceiling. Outdated check-in, way too hot in the lobby. We left as quickly as we arrived.
When we arrived, we checked in and were assigned a room. We got to the room, opened the door, and found other peoples luggage on the bed and in the room. The staff at the front desk had given us a room that was already assigned to someone else. We went back down and they assigned us a new room, b...
Check in was for July 3rd 2017. Arrived at 5:30 to several upset guest at the front desk. That worried me but I waited my turn to get my room. Got to the desk and they did not have my room ready nor did they have the type of room I reserved. They asked could I wait for them to "straighten" up a ...
Air didn t work
No blow dryer
Mosquito in bed
Didn t get to check in until 5pm
Waited for 2 hours in the lobby
Room wasn t ready
DO NOT STAY HERE!! This hotel shouldn t even still be in business. It deserves NO stars! When you first arrive, you re greeted will a parking lot that states park at your own risk with potholes and no lines. The check-in process takes at LEAST an hour and the staff is no help at all. We stayed in ...
Sump pump running all night right below our room staffing very light bar restaurant not functional or staffed
It's nice but my room takes a while for the heat to come on & no microwave
No air conditioning, terrible front desk service. Needs updating!
Sad to see the jazz series closed early this year. Hopefully this place return stronger in it future.
Dirty hotel, everything is broken, rooms have very little lighting, rude staff, completely messed up our payment. Will NEVER return!
I made a reservation through an online booking service in June. After I checked in, I was told that the AC might not work due to a storm. I asked them to check before I took my luggage up. It was not working. I said I would go somewhere else. They said I would not be charged. I was charged. I called...
This property is the absolute worst hotel I ve EVER stayed in. For starters the pictures listed on the website-had to have all been photoshopped because they look nothing like it. The property is very eery and dark and have a somewhat haunted vibe to it. Check-in was a disaster because the front de...
Upon checking in I had two separate people just walk into our room. The first guy said he was checking to make sure the new housekeeper did a good job. Nothing was cleaned. While he was cleaning another housekeeper barges in. Totally unprofessional and won t stay again.
We reserved 2 rooms, when we arrived, they only had 1 room. They "found" a other room that had a space heater in it. The space heater didnt work, the other room was disgusting and dirty. The entire place smelled of weed. While trying to check in, another person (who checked in before me) was leaving...
If I could choose "0" stars, I would prefer that option. Please consider this a "0" star review. Worst service I've ever received in my life. Do NOT stay here.
Not a resort. Pool was green and dirty. Parking lot was pot holes. Air didn t work. Restaurant was closed down. Didn t have breakfast like said on web site. Closet doors in the room were falling down. Key card to room stopped working. Had to go down to front desk and get turned back on everyday. Ter...
When we arrived at 5pm the front desk clerk informed us that they had no clean rooms even though we made the reservation far in advance. Once we checked in the room still had toothpaste splatter on the bathroom mirror and the floors were sticky. The bathroom also didnt have anything covering the bat...
No air, dirty rooms, serious lack of service, 1 working ice maker in the entire building, and it's sad because the place has so much potential
We are leaving right now after one terrible experience. "Hotel parking is free" but there is no space for everybody. Dirty room, stains on carpet and surprise, we found a dog poop in one of the room's corners. And this morning there was no hot water until now (10:30 a.m.) So we are leaving without a...
Dated rooms, door handle fell off. Waited an hour to check in. No water pressure. Way too expensive for what we got.
This hotel was better as the Omni... we checked in and someone else s luggage was there. Instead of giving us another room the front desk said put the luggage outside and keep the room. The owner of the luggage came back at 2am thinking I stole his room. Also they need to provide more towels and a ...
Beautiful old hotel right on the river. Very friendly and helpful staff. Will be staying again on business trips.
Terrible and rude service. Rude front desk people and rude people answering the phones. No one can help with anything. My room didn't have air conditioning. I was there in the middle of summer. They refused to give me any sort of refund or discount. I've been calling for months to straighten it out ...
This hotel has a wonderful view with a rustic feel.... BUT..... This is a horrible hotel, more like an expensive hostel. The furniture is old, beds, couches and drapes are at least 20 yrs old. No heat or air conditioning. Charging $18 resort fee and various extra taxes, you get not 1 amenity. Also, ...