When we arrived, we checked in and were assigned a...

When we arrived, we checked in and were assigned a room. We got to the room, opened the door, and found other peoples luggage on the bed and in the room. The staff at the front desk had given us a room that was already assigned to someone else. We went back down and they assigned us a new room, but in this new room the air conditioning did not work. We had to open the windows and got very little airflow. Miserable night sleep.