I made a reservation through an online booking ser...

I made a reservation through an online booking service in June. After I checked in, I was told that the AC might not work due to a storm. I asked them to check before I took my luggage up. It was not working. I said I would go somewhere else. They said I would not be charged. I was charged. I called to request a refund. It is now September, and after all the voicemail and emails, I still have not received a refund, and still have not been been able to even talk to anyone at corporate.