We wanted to state that this was a baffling experi...

We wanted to state that this was a baffling experience from the beginning to end. The hotel as a whole has the most nonchalant, unprofessional desk staff that will NOT help you if you have an issue. Our issue was that there were BED BUGS in the bed we slept in, and woke up the next morning with fresh bites on the backside and bright red blood stains on the sheets! We tried to address it with the front desk staff, and he was not concerned with our issue, deflected, saying he does not have the authority to do anything , keeping his eyes on his computer, and simply shifted the problem to the manager whom they were unsure if she quit or not! One young lady and a maintenance staff that was helpful gave us some garbage bags for our clothing so we would not bring potentially affected clothing into our apartment, which we pay a pretty penny to live in in the expensive Downtown Detroit area. No one wants to bring bedbugs back home! Staff prompted us to call back when the manager was present, which took several tries due to staff not answering the phone, and when they did answer, leaving you on the line never to return. When we did get to one of the managers, he was mildly concerned and stated that he would make a call to corporate lead to request our money back, and they would call us. Again, passing the potato. We never received a call after waiting for two weeks. The worst part was this was our Wedding night and we wanted to patronize the hotel, which was really beautiful, in our local community! As of now, this issue was never resolved. No one called us back and after several phone tries, no one addressed the dead end issue. There is no corporate number to call. Now we have to take time out of our working schedules, and go back to the hotel in person. Please do not waste your money and time here! If there is an issue it will not be addressed. Hotel staff will make you angry with their lack of compassion for your issue, and you will have an issue of some sort, be it your car getting broken into in the park at your own risk lot, your AC not working in your room (or heat when its wintertime), being sent to a different room when you clearly asked for a room with a view of the River, short staff and long lines and wait times in the lobby, etc., We will proceed further with this. We understand that issues arise. But poor customer service is truly unacceptable in any form, especially at a hotel where you are made to relax and have a break, trusting that the place is clean and safe, and that you will not bring bugs home with you and be bitten by bed bugs in the bed that you are sleeping in! We could have stayed at home. I give this hotel One Star and that is only for the esthetics of the place. Throw the entire staff away and replace. There will be no further patronage from us anytime soon.