This past week our family reunion in Detroit, we r...

This past week our family reunion in Detroit, we reserved rooms where this hotel had NO air. So instead of calling guest that had reservations for the weekend you allowed the process to continue where out of town guest were too late to cancel in order to get their deposits back. As a hotel you should have called these guest during the week and gave them the option instead you had them lose money. Your phone system is terrible. You should not have to call a hotel for 15 to 25 minutes before anyone answers. This hotel maybe in a great spot but your business operations are very unprofessional. PLEASE do your homework before staying at this property.