Check in was for July 3rd 2017. Arrived at 5:30 t...

Check in was for July 3rd 2017. Arrived at 5:30 to several upset guest at the front desk. That worried me but I waited my turn to get my room. Got to the desk and they did not have my room ready nor did they have the type of room I reserved. They asked could I wait for them to "straighten" up a room for me...huh???? So I said I would prefer a fully cleaned room and they said it would take a while for that. Then I said, well will the price be adjusted since u didn't have the room I requested? The answer: "We don't adjust prices." So I said well just cancel my too
And they said ok sorry. I left and checked into the Westin which was fabulous!!! And cheaper! Woke up this morning to a charge on my credit card from Roberts Riverwalk for no call no show...really???? Called the hotel and no one could help me because no managers were in. Called again and got a Manager by the name of Micheal who promised to "look into the charge" and get back to me. Have not heard from him and now no one is even answering the hotel phone!!! Worse customer service I've received in a loooong time.