The staff is indifferent, the phone system is an endless loop and their online banking is a complete mess.
Also their idea of a successful deliverable in IT project management apparently includes forcing all users to re-register.
I change my direct deposit to reflect a financial institution th...
I saw your ad about Shared Branching on Facebook. I went to the Mobility Credit Union branch in Irving and received amazing service. I decided to open an account immediately. It was the best decision ever!
Deposit 500 dollars into the account and my money never posted. Called and went into the branch the same lady who I talked to in person and over the phone told me to call my bank to see if they see it which I did they said they didn t see it. I called back this morning and asked to speak to a manage...
I have been very happy with their service. I have financed two cars and have received outstanding service and better rates than other credit unions or banks that give lower rates for short periods only. Mobility Credit Union does better and I am very happy with my experience.
My mother (who s been a member of Mobility Credit Union for 28 years) and I went to the Credit Union to to retrieve several bonds from our safe deposit box. We asked for the teller to assist in assessing the value of the bonds. The teller told us it couldn t be done. This was strange because my moth...
Slow service. They made me come into the branch to make a deposit instead of going through the drive thru, even though I confirmed earlier that I could.
They have safety deposit box available. Very few in area do.
I love this Credit Union. Anytime I have an issue I bring it to them and we quickly resolve it. They are the best help and all of the staff is really nice. I recently moved all of my loans to this credit union and it has been the best decision I have made.
I just finished an auto loan with Celeste Emeott, and she is a pleasure to deal with. This was my first purchase of a car from out of state, and she took care of the licensing and registration. Very handy, very knowledgeable, and very smooth.
It was disturbing by asking to allow another person to go ahead and me and then when I said no I needed to go the attitude of the teller was very disrespectful belittle voice tone and Attitude Change I really will find another credit union to give my business and service to very sad
I ve been coming here monthly to make my payment and have never been treated like a I did today. Worst customer service experience ever!! She didn t give me a name but the young lady who took my payment today seemed like she doesn t want to be at work. When asked a question she would respond with an...
Here a Mobility CU, I have never had a bad experience. The banking is flawless and hassle free with great staff and understanding clerks. When I applied for an auto loan it was one of the most seamless processes I ever experienced. I recommend this place to all my friends and family.
Could not deposit money into my navy federal account!!!!!
Worst Credit Union ever!
My husband financed his vehicle through Mobility Credit Union. Two months later, another driver recklessly and without paying attention, pulled out off a side road and collided with my husband. The vehicle was totaled. We only made two payments at this point (for April and ...
We applied for an auto refinance with Mobility CU in September, 2020. We have been with them for a long time and we always come back to them for any loan needs. Every time we do, we receive excellent service, highly professional staff whose goal is to make the application process, stress free. C...
I recently opened up an account entirely online and the process went seamlessly. It is also refreshing to see a local bank be so involved in the community. I heard a new location is opening up in Celina so its great to see this credit union thriving and continuing to grow! Keep up the great work.
I had such a great experience with this credit union when I refinanced my car! They were able to get me a great rate!! 5/5 - would highly recommend them to anyone looking for auto financing!
Gage Hernandez was fantastic! He was very professional and a pleasure to work with. I got a great interest rate on my auto loan. I needed a quick turnaround on the loan preapproval so I wouldn t miss out on the car I wanted and Gage delivered and exceeded my expectations. I would recommend Gage and...
Have always had issues with their app and website. Keep being told my account has been unlocked but still unable to log into it to make a payment. Have to call in everytime to pay, and been doing it for over a year. Each time I get the pleasure of a $7.00 convenience fee. I did the math when my loan...
If I could leave a - a star I would. Horrible place to do business. NEVER AGAIN!!!
I leased a truck through D&M. This pos credit union was automatic debit my account and I also was paying every month also. Approximately 1600 a month for a truck that will never be mine. It s a simple lease. When I ...
I kept banking with Mobility after they closed all the locations in my city. My new debit card seemed to have gotten lost in the mail, so I called and requested a new one. I was told it was on the way, but that one never got sent out either. I did eventually get a new one, but it should be automatic...
Patrick and Ruben have been the best to work with, I do many deals with them every month and have never had any problems, Best Credit Union in Texas, Will never go anywhere else, and really good rates.
We love this bank, the service, the people, & everything about it. We have tried many different products they offer & even some they created specifically for us. The bank is very personable, the manager, Vice President, even executive Vice President would be available if you needed them! Celeste ...
I have been a member for 23 years and do all my primary financial banking with Mobility. Recently bought a new car and Linda quickly got my paperwork done and processed. I love that I can do all my business without having to go to a branch. Great service once again and I will continue using Mobil...
I have been a member at Mobility for almost 6 years and I have always had a great experience when working with the Tellers and the Branch Manager. I also re-financed by car loan through Mobility and the Lending Department made the overall process easy and seamless.
Horrible customer service including branch manager Shelley. They did not process a dispute for me pursuant to my rights as a consumer and they are absolutely no help with anything. Had I been with BOA or another big bank they would have taken care of this. Very poor service, if you are looking fo...
I was looking to find a bank or credit union to refinance my car. A friend referred me to Mobility Credit Union. I worked with Gage. Gage was very attentive, informative and professional. I had a lot of questions and he was very patient with me. I highly recommend Mobility and Gage for your loa...
( Horrible customer service )old African lady is really rude! I don t understand how they have people like. Her working customer service, who can t treat people with respect! I simply went to deposit money to my account and she just gave me a hard time
Staff has always been extremely helpful. Never have to wait long either (:
I love Mobility Credit Union! My husband and I have been members for many years. The staff is super nice and helpful and their mobile app rocks. We have our primary accounts and loans with them as well as a safe deposit box. Mobility CU is a great place to bank!
Ruben and Patrick are the best, have never had any problems with this Credit Union and would not go anywhere else! Rates have been great as well, best C.U. in Texas with these 2 guys there!
I filled out an auto loan application 6-1. It's 6-5 and I havent heard from anyone. I saw the hard pull on my credit report, but no one has contacted me. Terrible customer service. I've taken my business to another credit union.
This credit union sucks worst ever if you pay your loan over the phone which i have to do as there is no bank near me they charge me 12 $ just to pay i would never ever use this place again ever
I went into Mobility Credit Union Irving location to open a safety box after I came to know that the local Capital One bank was relocating. The first time I went in a few weeks ago, the banker was very professional. She couldn t open a safety box that day. She politely apologized and informed me tha...
I have been banking with Mobility Credit Union since 2007. I must say that all of the staff since 2007 has been great and took care of all my needs. Especially during the last couple of weeks since we got hit by COVID, Mobility Credit Union and especially Gage Hernandez has been fantastic, very resp...
Never open when I need them. After 20 years I really don't feel appreciated.
UPDATE
I received an email and phone call from the Management of Mobility. I was assured the issues I was having will be resolved soon as well as additional training for their call center. I appreciate Managements help. They really do care.
Ruben and Patrick are the best!!!!! They always take care of and all my banking needs. Would recommend these guys for sure, Mortgage loans, Auto loans etc. Thanks guys... and Jordan did push off by the way
just opened my account and refinanced my Auto loan with Linda very quickly.
I have been banking here since I was about 14 years old with my mom to oversee my financial learning. EVERY experience has been above and beyond positive. I remember the days the girls would stay late to help me roll and deposit my change from my high school employment at Sonic Drive in. Every time ...
If you do business with them, be prepared to contact them. You can go online and hit the "contact us" button
Online registration process was finicky, and I am tech savvy. Better to be on the phone with them during this process while you are in front of a computer because I had many issues and had...
Horrible customer service they refused to give me change for a $20 bill so that I could make a deposit in the ATM and pushed back when I asked for a manager. I would not recommend having service through this credit union.
Mobile app is way to complicated needs to he updated, every time I need to make a payment on my loan is a 1hr ordeal. O and pay an additional $12 every time I make a payment.
I have worked with Susan many times for auto loans and motorcycle loans. The staff is extremely easy to work with and competitive on loan rates. Mobility is my first choice when I'm needing a loan!
I have a 2nd home mortgage with mobility and am surprised at how bad their mobile and online banking is. In order to have auto payments, I had to set it up with my bank to print and mail a check to mobility every month. That should show you how much better other banks are. Also, there is no simple w...
One of the best credit unions I have dealt with. Their loans are at a great rate, assuming you have great credit, and their staff is very helpful. This location has gone through many renovations. Been a loyal member for 8 years.
I moved to Dallas 6 months ago and have been seeking a new CU as I use a local CU from Houston. I have made three separate payroll deposits at this branch using the shared branch service and this morning, makes the 3rd time there was a different procedure. Although I have been considering moving my...
I never ever write reviews, but I cannot express my dislike with this bank, not only have a been a member since I was 16 almost 11 years ago but I have even referred my own family to them because of my very first experience with them. But More
By far the easiest place I've dealt with when it comes to financing a vehicle
My husband has been a member at mobility for about 6 years maybe more. He has always dealt with Linda Howard, she always goes above and beyond. Linda delivers exceptional customer service each and every time.