Ediee Diaz

Review of Mobility Credit Union

If you do business with them, be prepared to conta...

If you do business with them, be prepared to contact them. You can go online and hit the "contact us" button

Online registration process was finicky, and I am tech savvy. Better to be on the phone with them during this process while you are in front of a computer because I had many issues and had to call repeatedly. Luckily I found that "contact us" fill out form on the page.

I had to call them to get my account number and information. It is not sent to you with any loan information. I got disconnected accidentally on one phone call...the line went dead...perpetually on hold during a transfer.

Set up bill pay or direct deposit money into the savings account and transfer money in order to prevent high fees.

I was upset with the amount of effort it took to get everything set up because it is so simple with other banking institutions.

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My advice - get your applications and tech stuff in order so that it is user friendly...even your phone systems. Pay the extra dollar to ensure it is functional.

Stars changed from 1 star to 4 star because of patient, active, and attentive customer service.

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Edit: 12/16/2019 - this bank has great customer service. Every question I have ever had has been answered quickly and effectively. I don't regret banking with this credit Union at all.