Charles W

Review of Mobility Credit Union

My mother (who s been a member of Mobility Credit ...

My mother (who s been a member of Mobility Credit Union for 28 years) and I went to the Credit Union to to retrieve several bonds from our safe deposit box. We asked for the teller to assist in assessing the value of the bonds. The teller told us it couldn t be done. This was strange because my mother had this done a month prior by a different teller at this same credit union. The teller said I don t know who you spoke to, but it can t be done .

A second teller said I don t know how to do it but I will find out. She returned and said the person who assisted last time used a website but that person wasn t in the office and she don t know the website.

Then the first teller started to tell me the website to go to and how to navigate it. I found this very strange because she originally said it couldn t be done. My mother asked why she didn t help us when we first asked and she said, and I quote, It was too time consuming and I didn t want to waste my time because your son wasn t sure if he wanted to cash the bonds today. She proceeded to say I have other customers to service. My mother and I turned around to look for these other customers and found the bank was completely empty besides the two other tellers and two other bank staff sitting in their offices. At that point I decided I had seen enough poor customer service and reminded my mother she needs to move her money to a different bank with a much better savings interest rate like Discover Bank. Even though it is an online bank, the customer service is far better than that of Mobility Credit Union.

For the purposes of accountability and providing feedback, the teller that primarily interacted with us was a female with an island accent. I sincerely hope Mobility s management can turn this poor customer service attitude around, since that is the primary reason people still choose to go to brick and mortar credit unions.