Appalling what s the point in staying open till 6 if you can t do anything with cash after 5. Your a bank for goodness sake. This should be made a lot clearer on your website. DISAPPOINTED
I got there at 17:20 on a Friday (advertised closing time is 18:00) and all the cashier desks were in the process of closing for the day. The only person I spoke to was the girl at the reception desk who told me the tills were closing for the day. When I told her all I wanted was to change my addres...
Used to use it to get change for my shop but have stopped going there. There's usually people on the door asking you how you are and directing you to self-service machines etc but few actually doing any work at the desks, resulting in long queues and people getting ratty. Staff in my experience are ...
Branch manager Anthony was fantastic with solving my issues. Kudos and much appreciated!
Very rude staff the manager is very arrogant and can t help me, send me away from the store.
This has to be the worst run bank ever after very bad experiences about 10 years ago I hadn't been here since thought might have improved but clearly not massive queues quite a few staff standing around chatting but only a handful doing anything, Lloyd's head office must really sort this branch out ...
Worst bank ever! Rude personal and stupid policies! Avoid Lloyods bank! Lottie Cook said to me that she doesn t care about what I need(to change a note and pay into someone s account) because I don t bank with them and they don t care for my needs! I find this attitude extremely upsetting as her inc...
Don t be fooled, cashiers close at normal time which is 17.00hrs and only provide advice like come back tomorrow thereafter.
Simply a joke. Bank opens until 6pm - in couple mins after 5:30. What it was planned to be an easy can I put some money into my account, please? situation was interrupted by an outrageous we cannot make any cash transactions after 5pm ?!
It s the very first ever time a bank denies their client...
Really irritating and disappointing experience, tried to make a cash deposit and couldn't because despite the bank closing at 6, apparently their services stop at 5, which is absolutely useless. Conveniently, no manager was in to speak to.
I went 4 times to this branch and each time got different versions of what they accept as proof of address to open an account with them. 4 times, 4 different versions, so each time they ended up refusing to accept my documents and asked for alterations because they were not able to clearly communica...
Woefully understaffed at lunchtimes. When there are long queues. Told that a staff member couldn't help as they were taking a lunch break. At lunchtime. At peak busy time. Sigh.
DISAPPOINTED!!!
Absolutely awful customer service and wrong attitude from Nalini Bharadia in Victoria street branch!!
I was about to let it go but it bothers me too much that I have been a client to Lloyds for more than 12 years, for both personal and business accounts, I don't deserve that such r...
Inefficient. The other Lloyds branches are much better.
Before venturing out this morning to Lloyds Bank Victoria, I read through some of the reviews posted here and couldn't believe that a bank branch could be rated so badly. I arrived at 9am as I had a very important transaction to make today. When the doors opened I was greeted by a bank associate, wh...
The people who work here are probably some of the dumbest people I have ever come across in customer service. I would say your average checkout operator has more intelligence and personality. Avoid this branch and go to a different one.
Brilliant service! I walked in to have my passport certified as I was applying for an international account. Before I had even made it to the counter, I was approached by a member of staff who not only certified my passport but also helped me with the entire International application process and off...
I rarely go into a bank but am always happy with this Lloyd s branch. Good service by pleasant people.
It looks like a Lloyds Bank but actually it is a waiting room; a good place to get out of the crowds or rain as it is nearly impossible to carry out a financial transaction here unless you have been gifted with psychic powers to know which piece of equipment is going to be broken today.
If you are ...
Very disappointing experience, would not recommend this branch .
If I could I would give 0 star.
the Staff are not prepared to deal with people. they don't even listen what We have to say before refusing to do what We ask.
They seem like robot.
Terrible customes service, across the street there is HALIFAX, staff great and ready to dealing with people.
Apalling service, if you could call it service. Never stepping in that place again and moving all my accounts away from Lloyds
I'm moving to London from Ireland. I made an appointment to open an account. When making that appointment I showed my proof of address to the lady (Louise in Oxford street branch) who told me it was okay.
When I went to the appointment a week later I was refused and told another form of proof was n...
Unbelievably unprofessional and rude people! 10 minutes to closure and they weren't letting me in to make an ATM deposit that would only take a minute! They even told me to get out because I was blocking the door sensor!
As this is my local bank I visit it at least once a month. Yes, sometimes only one person is working at the desk and waiting for long can be frustrating when we are in a rush. But what made me write a review is a very positive experience. I had two personal meetings with Haseeb Khan. I live in the U...
already attended this terminal two weeks ago to id myself and thought I unblocked my card after 40minutes on the phone.
still kept locked which gave me multiple issues when aboard next days. through the phone they communicated to me that notes werent updated from the termunal so couldnt I still u...
Appalling bank, appalling branch. Dangerously inefficient. Low-grade personnel. Impossible to contact by phone. Do not bank with Lloyds!
Very unprofessional staff, not for customer service for sure. Went to change name after marriage. I have been there 3 times already, still did not manage, once no passport enough, once technical problems in their system not able to help, 3rd time 10 minutes before they closed so the guy said they ca...
CHANGE OF PERSPECTIVE CHANGE OF BANK
I would like to inform all the customers or to be customer of Lloyd s bank Victoria street branch. Never expect anything from humans working there, machines are much better in service. One of the worst service of my life
Kept me waiting for 30minutes withou...
One cashier, your stand in the queue for ten minutes, staff feel they are above every one. Looking down on you... Dieing is quicker
This is a kinda branch where everyone seems to be in hurry(Staff and Customers)... lol.
Located on very busy victoria street, it is quite small and narrow.
Ive been here lot of times and the receptionist has always been helpful.
Cashier tills are not great but rest of the staff are really g...