Used to use it to get change for my shop but have ...

Used to use it to get change for my shop but have stopped going there. There's usually people on the door asking you how you are and directing you to self-service machines etc but few actually doing any work at the desks, resulting in long queues and people getting ratty. Staff in my experience are at best off-hand and at worst quite rude. For such a busy location it's incredible how bad this branch is. Sad.