already attended this terminal two weeks ago to id...

already attended this terminal two weeks ago to id myself and thought I unblocked my card after 40minutes on the phone.

still kept locked which gave me multiple issues when aboard next days. through the phone they communicated to me that notes werent updated from the termunal so couldnt I still use my card.

attended again the same terminal to id myself again after 2 very difficult weeks without being able to use my card and came at 17.22 to again id myself.
once in the place itself, one of the girls let me know their task is currently taking them 10' and after that will check if this can be sorted.
waited 15' and been told its taking them longer. decided to wait even it was late already because of the urgency.

5.55 the other girl asks are you still waiting?
i expressed how much i needed this to be sorted but didnt seem to worry them.
didint hear and apology from them at ANY TIME, instead received a poor customer service and treat.