Brilliant service! I walked in to have my passport...

Brilliant service! I walked in to have my passport certified as I was applying for an international account. Before I had even made it to the counter, I was approached by a member of staff who not only certified my passport but also helped me with the entire International application process and offered to send the documents via internal mail, which meant that it reached the international branch faster. This was the type of personal, and adaptable customer service that really made a difference.