Very unprofessional staff, not for customer servic...

Very unprofessional staff, not for customer service for sure. Went to change name after marriage. I have been there 3 times already, still did not manage, once no passport enough, once technical problems in their system not able to help, 3rd time 10 minutes before they closed so the guy said they can't do it as probably would take longer. Ohh dear, HMRC name changing was quicker and easier then would be at this particular Victoria Street Lloyds bank.