DISAPPOINTED!!!

DISAPPOINTED!!!
Absolutely awful customer service and wrong attitude from Nalini Bharadia in Victoria street branch!!
I was about to let it go but it bothers me too much that I have been a client to Lloyds for more than 12 years, for both personal and business accounts, I don't deserve that such rude and total wrong attitude!
Nalini Bharadia is a Cashier, but I noticed her first time in the branch when she was shouting at a client, Lloyds bank can check the video, I am sure there was a record.
Today was my turn. I was in the queue to be served and she rudely said that they only serve to the client, in front of me, even though I was in the queue.
I was politely trying to talk to her but she completely 100% ignored me as if I didn't exist on earth, but then turned to the guy who right behind me if she could help him??? Seriously??
Maybe my skin does not look the same to the client who right after me? Is that the issue??
I should get a mask to get her attention next time I come???

The Cashier next to her today was really nice and helpful, though, she got the service done to me that I really appreciate, she did say sorry for her colleague, Nalini Bharadia's attitude.

Terrible experience and don't feel like I would return to the Victoria street branch!!!