We contacted John Moore for a furnace checkup because we had bought a house on which the previous owner did no A/C or furnace maintenance.
Technician Humphrey G. arrived timely; he showed his ID & introduced himself. He was personable & professional at the same time. Humphrey finished his check...
Troy was knowledgeable and super helpful. He was able to fix my issue and I feel great knowing it was fixed right.
Very professional and honest. Did not try to sell me anything unnecessary. I will use them again.
I recently had a leak spring up from one of my showers, and John Moore was on it so quickly, I'm sure they can't promise this but someone was at my house within 90 minutes of my call!
This is just based off their communication. Called and was given an option to leave my number for a call back. Did this twice and never spoke to an actual person. Understand there are a lot of people trying to get a plumber right now in Texas. But change your message while people are waiting from "s...
Professional attitude and demeanor. Showed up on time and explained everything to me.
VERY PROFESSIONAL. Excellent prompt services. Thank you John Moore Services.
Excellent..Didn't waste anytime.He knew exactly what needed to be done.I'm very pleased.
The service was very thorough and pictures explained the problem.
Tom L. Isthe BEST! He was very knowledgeable and kept everything real. He explained everything in great detail, he was patient and very nice.
Very pleased with the in depth inspection and work that was performed the next day completely.
The field service I received from Michael H. was so great I knew I made the right choice with John Moore. John Moore Services are very professional and care about the quality of work they do and the customer service they provide. That's why I'm a repeat customer.
Willie was very upfront about what we needed, not the news we wanted but he told us our options and was very accommodating
Freeze damage. It took a few days, but me and about 1M others in the same fix. Didn t like the answers or cost, but me an about 1M others.... The choices were laid out. They are continuing the work. Unhappy, but satisfied with overall performance and professionalism.
We appreciated the prompt response time but I m glad I went with my gut and called for a second quote. We were quoted less than a quarter of the price for the same work by 2 other reputable companies in the area. John Moore called to ask about my experience and I explained the quote was far too high...
Technician was on time amd friendly amd very professional
Fundi Johnson was an exceptional technician. He was able to sit down and really take the time to explain the issue and communicated his recommendations. He didn't force any programs but simply explained the features and benefits of what diagnosis and developed a plan to fix the issues. He went above...
My AC had quit working right as a heat wave was coming through. Thankfully they were able to schedule a service call the same day. Papal was prompt (arriving within 2 hours of my initial call), courteous, and took the time to explain the repair. Thanks for saving my otherwise dreadfully hot evening!
Everyone was friendly and helpful on the phone. They kept me informed when the service tech arrival would be. The service tech was Glenn J. He was very courteous and informative about what repairs were needed and if parts were available. He gave me an estimate of the repair work and also gave me est...
I called for a price quote for painting. They were going to come to the house and charge me for a service call. FOR A PRICE TO PAINT A HOUSE. No way.
Hunter was very professional. He took care of the toilet in less than 5 minutes and told me exactly what the problem is in the kitchen faucet. As soon as I purchase a new faucet, I ll have them return to put it in...
This is the second time I have requested service and I am very pleased to say that it was a great experience. On time,professional and very pleasant. Problem has been resolved quicker than I expected. Thanks. 12/17/19. This is my 2 nd visit with Henry and he is prompt, ple...
Had a technician come out and fix a problem less than 10 hours from the previous experience. Thank you for your quick response.
Derrick was Awesome, his service great, he was polite and very knowledgeable of the services and explained everything he was going to do and made sure I was sure that this is what I wanted to be done.
I called John Moore for a plumbing issue I had. The technician came out, told me exactly what he would be doing and did it. Their customer service is top notch. I would recommend John Moore to any of my friends.
Very professional and polite. Described work in simple, understandable terms. Patient in answering my questions. I highly recommend John Moore Services.
My technician, Donta, was friendly, quick, and extremely professional. We had an issue with our AC unit and he arrived quickly, diagnosed the problem, and walked me through the process of getting it replaced as quickly as possible. I will definitely use John Moore again in the future because of this...
Juan was very courteous, on time and did a great job sealing the entry points for pests and rodents.
Thanks for prompt attention.
Today i have waited whole day for any input for completion.
Please atleast call to confirm date of completion and cost.
MR. KELTON HARRIS, A+++++.. always on time and very Professional.. AWESOME AS ALWAYS ..
Hunter was our initial contact he was so warm and welcoming most importantly he was very compassionate to what we were going thru with a busted pipe..... Hunter arrived within an hour and a half from our Initial call to John Moore... he stayed till 8:30pm and came back the next day never one time di...
Sky was very courteous and professional. He was very knowledgable and we couldn't be happier with the results.
I had a water heater decide to give out and proceeded to overflow its pan and flood downstairs as well. John Moore Services had Rey at my property within an hour of my call and he was incredible. He quickly analyzed the sitution and jumped into action saving me further property damage. He was great ...
Donte, was efficient and purposeful locating the problem and making it comfortable in my home for me. The final fix tomorrow. Thanks John Moore.
Darrell K was the John Moore rep who came to my home. He was attentive, knowledgeable, and beyond kind. I would recommend him specifically! John Moore as a company was so great because they were easy to contact, quick to schedule, and timely.
John Moore replaced my home air conditioning unit in 2010. I was given an Extended Service Agreement that covered parts and labor for 10 years. When my a/c quit working recently, I called and a technician came out. When I first called and also when the tech arrived, I explained that I had a 10-ye...
So not satisfied after spending 30,000. Asked for a full re- pipe and still having back up due to elevation problems. Have no idea why elevation wasn t an issue when I received a 30,000 estimate. On the 5th visit is when I was informed about elevation. John Moore will never get any more business of ...
Fred Collazo was previously here at my home back in May for other home repair/s and once again I needed to contact John Moore and I was very happy & pleased that it was none other than "Fred Collazo" to show up in a timely matter and provide again excellent customer service!! I thank you Fred!
Very quick and thorough! Super respectful and genuine!
James Robinson was very professional and helpful. He explained all the necessary processes in order to understand the work and what it was going to take to get my air conditioner up and running. I truly appreciate his expertise and confidence in getting the job done 100% before leaving. Thank you J...
Fred Collazo, the John Moore representative was at our house in record time and very helpful. However I went with a main competitor of theirs whom I have used many times in the past. The main reasons were a significant difference in the cost and the previous experiences with both companies. .
Life savers. Very professional and courteous. DO NOT DOUBT IT! They have outstanding services and give many options to choose from to not kill your budget. If you call them you WILL NOT regret it!
Honest and truthful.He did all that could be done, gave an honest quote for the repair that needs to be done. Have to wait untill the holidays are over (3 children) and will approve the quote. Thanks for sending Javier. Honest and truthful.
If you want to screwed like light bulb, hire these guys! I tried two times to use them, each time they send a person who is paid on commission, hence the technician is paid to up the price to as much as they can hose you for! One of their techs actually told me about the commish structure then tri...
Really nice employee. Rediculous on price! They are 4 times more than other places. Save your $69 just to schedule them and go somewhere else.
***Update 6/10/16***
I was quoted $399 for 2lbs of freon and $159 per lb after. Just had Centauro put a little over 8lbs of freon in for $240. How is tha...
We were exceptionally pleased with our first experience using John Moore. Everything was handled in a timely manner, and all techs were extremely friendly and polite and careful. We are very impressed!
Called for an estimate, but husband was able to correct the issue. Nevertheless, from the first call to the visit from the technician, the experience was very pleasant.
Art, a master plumber, came to check my leaks from frozen pipes last week. He was very helpful and came back to do the job on time even though they were swamped with orders and leaking pipes. I have used John Moore in the past and have never been disappointed. They are very professional.
Had a time sensitive plumbing repair needed, and John Moore Services was able to get a plumber out to our house within 90 minutes. Very much pleased with the service! Our technician, Hunter, was great! He was very polite and courteous and observed all COVID related protocols. He did a great job, cle...
John Moore's services never disappoints, and every question gets answered. Today I had pest control services. I know more today than yesterday. I will see them next quarter, and I could not beat there service with any other and get the results I am looking for. Thank you again John Moore for those p...
Kelton is very professions and personable, as most of the John Moore technicians. We use John Moore as often as we need for services around the house. They are honest and reliable.
Mike was awesome and took time to answer questions.
Vincent (dont know his last name) was extremely helpful, prompt, and on time! He was able to determine the issue right away in our plumbing and fixed the problem within 20 minutes. It's been awhile since I've seen such great customer service. He also recommended some quick and easy tips for keeping ...
John Moore rep Derek Cooksey came to my house to repair my A/C unit. Note that another company had come out five times in a 22 month period to "fix" this tree-year-old Trane unit.....unsuccessfully. Derek ascertained that there was a leak in the coil (a minor manufacturing defect that cause me maj...
They are a "Rewrap" Company. Their AC Products are a rewrap from a major manufacturer. They sell the point that they are covered by the manufacture warranty but what they do not tell you is that they will not cover labor cost.
It isn't labor cost exactly either. For example, our Blower went out o...
Quoted me $3000 on a leak that was right near the meter. It cost less than $50 to fix. They are way over priced. Seek 2nd and 3rd opinions before choosing.
Javier Rodriguez and crew did a good joB! These guys are pros! Very professional, very organized and tidy! Great job! Very happy customer!
I was not a fan of our salesman Reda Hamilou, however. He made me feel like I wasn't serious about doing the work, or that I didn't have a say so. He s...
Very professional and efficient! We use JohnMoore pest control service
Very satisfied with all services. Very courteous and professional. Will reschedule in the near future. After trying two other Heavily Advertised companies and being treated as I just want your money John Moore was in my opinion honest and straightforward.
First time to use John Moore Services & was totally impressed from the initial call to when the plumber, Nick Gill, walked out the door! Nick was so congenial, professional, intelligent, & expedient in diagnosing the problem & resolving the issue. It is so nice to see dedicated service & quality ...
John Moore Company is courteous professional and responsive.
Their plumber, Reginald Kiser did an outstanding job finding multiple bursted pipes caused by the Texas freeze and power outage. He was resourceful and efficient and thurough. He made me feel like my problem was important to John Moore ...
Technition was very knowledgeable and polite. Took the time to explain everything. Was even super supportive in making sure none of my three cats sneaked out the door! Would strongly recommend to anyone who wants a job done fairly and correctly.
Plumber arrived in the timeframe window, rewiewed the problems with my kitchen sink and toilet, provided a quote, and got to work. Very satisfied.
Professional and very prompt service. Worked within my budget too!
This was a great experience. We had received one quote from another large firm that was way off base. John Moore came out and after looking at everything came up with a much more reasonable solution. The tech that came to do the installation, Joseph Garcia, was very knowledgeable, kind and profes...
Did not enjoy my service I received from the office manager name Sandra. She said she would call to check up on things through out the day and she never did. I hope that this is not how John Moore runs his business. Got a text at 7:02am on our way to 4807 Briscoe St Houston Tx And no one showed up ...
Prompt, professional and a pleasure to do business with. They also followed all COVID guidelines.
Been with John Moore since 2012. This A/C Technician, Rajesh Soni, is the best. He is very honest and detailed. He does not rush to finish the project. All of us need an honest and detailed technician.
John Moore's technician Michael Hedgpeth arrived on time and was extremely courteous and professional. He went out of his way to find a solution to a difficult insulation problem we have and I'm waiting to hear further details.
First time I've used JM and was very impressed!
My furnace was not working properly and my technician (Reda Hamilou) diagnosed the problem, apprised me of my options and now I have heat!!!
He was friendly, most courteous and professional!
Thank you "Ray"!!!
Pete was very friendly and helpful and explained things to me.I will be calling back and getting what was recommended!!
All the staff are very nice and friendly. I am not done with my repair yet. I have a complicated leak. Hopefully I will use them at some point. I have used them in the past for other stuff. They are expensive but good.
Michael was very friendly and knowledgeable. He was not in a hurry and was more interested in doing the job right instead of getting to his next assignment. It took him a long time to service our needs, but he did not complain. He did not leave the job until it was finished and finished right.
Our very kind Plumber, Russell, did a fantastic job of repairing one water heater and servicing both. He did a great job and was very informative about the work being done. Thanks, Russell!
Although I understand their business fundamentals (just like any business) and the concept of maximizing the profits by all means, I just can't stay silent in this case. I called (by just googling the first available company in the area) to get an estimate for some very benign repair (more about it ...
We had our AC tune up and update, Air Duct and Dryer Vent cleaning done Mar 2018.
They were punctual, professional and did a great job!
We recommend their services.
Excellent service, Robert went above and beyond to resolve our plumbing problem which was as a result of another plumbers ineffective work. Outstanding attitude!
I continue to return to John Moore services because of their excellent service and integrity...I always look for these qualities.
Repaired incoming water line in a very professional and timely fashion.
Super knowledgeable and professional. My duct project is a challenging one due to the age of my home but I am super confident that everything will be completed to boot!
Great response time on a holiday and the HVAC technician was professional and honest.
I called John Moore because I ve used them in the past and had good experiences.
This time my filed representative was
Christian Lopez. He was amazing; professional, efficient and polite. He never made a promise he didn t keep and that s rare in this time and age.
Very pleased with him and his co...
Roman made repairs to multiple roof leaks on our home. My wife and I are very happy with the work and the process. He took before and after pictures. He also explained multiple options to save us money and at the same time complete the work in a professional manner in which inspectors will give it ...
Prompt, reliable service! Mr. Darrell Kresta with Plumbing is excellent with superior knowledge and awesome attitude and personality!
We use John Moore's pest control services. They're kinda pricey, but the service is good. David Cook, our technician, is the #1 reason we have stayed with them as long as we have. He's professional, knowledgeable, VERY thorough, and always up to date on current pest control developments and strate...
They were on time , fix coil n the hot attic, clothing was soak wet they sweated so . Finish the job n every thing is kosher
Willie was kind and courteous. He explained what was wrong and the work that he had to do. He seemed very knowledgeable about the repairs. He informed me of the cost.
The entire experience was great!!! The advisor was very knowledgeable, the workers kept me informed on everything they were doing and why they did it. I would definitely recommend John Moore Services if you need something done and done right the first time.
They did an awesome job. They finished their job in 3 days. They were very polite and answered questions when needed. I recommend David and Justin if anyone needs any work done.