In my experience, this company is very upstanding. Quality products and installation, knowledgeable and courteous staff. I ve recommended this company many times, and will continue to do so.
Gutters have done a fabulous job. Nick the sales person was very nice and knowledgeable.
This is the most poorly run company I have ever interacted with in any industry. Infinity doesn't even deserve one star. The sales department doesn't communicate with the sub contractors and Devonte in the Grand Rapids office was rude and unprofessional to put it mildly. They overbook jobs and only ...
This company has made repeated cold calls to my 90 yr old dad, insisting they are trying to " reschedule" a "free evaluation" that he never scheduled or wanted. They even told me they had made an appointment with him via talking to him on my cellphone, which was not even available to dad and which h...
I love this company! Due to severe winds and a storm, siding came off of my home and had to be rehung and replaced. Infinity was very professional and prompt. They even added extra insulation to help me save on my propane and heating costs! My house looks amazing and I highly recommend them and w...
Infinity did an incredible kon with my gutters and gutter covers. The sales staff and installation staff were excellent. They even recommended that I not replace existing gutters as they were fine and saved me a lot of money. I would recommend this company to anyone interested in home improvement pr...
We our impressed with the salesman with this company drew schau and Dylan otto!!
Ultimately we are pleased with the overall experience we had with Infinity Home Improvement. The crew was professional and curteous. They were timely and called with any issues or questions they had. The quality of the job was good, the gutters look great. The only complaint I have is that we asked ...
I am not a fan of giving reviews immediately after having work done because I want to make sure the quality lasts over time. Roughly a year ago we had Infinity come out to give us a quote on some facia we needed replaced due to rotting wood on our front porch. The salesman was upfront with what w...
Friendly, knowledgeable sales with quick turnaround on services. Very happy with this company.
We recently had Gutter Guard installed on our Home and I am over the moon with the results! We have never had gutters on the home before and I am so looking forward to the rain no longer cutting deep gouges in my yard every time it rained. The installer was knowledgeable, neat and extremely polite. ...
I had a really good experience, Drew came out and inspected my roof and it does not need repair at this time, he was very helpful.
Been a happy gutter helmet customer since 2016. I recommend them to everyone.
Just wanted to share my experience with Infinity Home Improvement. My husband and I decided it was time to put a steel roof on our home. So we went online to search companies that install steel roofs. We found Infinity Home Improvements and we are so glad we did. Our sales man, Boyd Levitt is so fri...
I just had a metal roof put on my house in September 2017, and it looks wonderful. I have already noticed my furnace is not going on as much with the colder temps.
I had a sales representative come to my home and give me a design and quote. He was very understanding and helpful and thorough. I would recommend Infinity.
Very knowledgeable and patient. Aaron was very friendly and I look forward to our fallow up call. Not able to address all the issues but they were willing to bend over backwards to help me out. I have some ideas to throw around with the sales rep. I understand the wanting to do a full tear off of th...
The only reason I gave Infinity a star is that the bathroom finally was finished and the quality is up to par for the price but that is where the positives stop. We had paid in full before COVID and understood the delay but we had to reach out with multiple phone calls to even try and get a time for...
I ve had mixed experiences with Infinity Home Improvement. I was having issues with my gutters and received a number of quotes. All the other companies just gave a quote as asked. When talking with Boyd, he straight forward told me that there was nothing wrong with the gutters and didn t need replac...
All we wanted was a simple estimate as we are new home owners. ALL we wanted was gutters, nothing more. Sky high estimate. The salesman seemed fine at first but over stayed his welcome by about an hour and a half, bad mouthed family run local guys doing the same thing with the same material for lite...
Great quality of products done in a timely manner. I would highly recommend!
Stay away from this company! Just had someone quote me $2600 for gutters on a 1000sq ft ranch. And that number was with a 15% special they were running conveniently. What a ridiculous number! I was quoted last fall for $850.
I asked for a quote in writing and she said they weren't allowed to emai...
I had a few quotes for my roofing project, glad we went with Infinity. The price was right, they come out when planned and the project looks good. Just may have them do my kitchen.
Great work done on my house siding. Took a bit longer than expected to finish but worth it. Boyd quote on supplies and color match was as close as I could imagine... Very little overage. Good job guys
My experience with Infinity was excellent. The product is top notch and the gentleman that installed my gutters was very professional. He was quick and cleaned up when the job was done. I would recommend them.
Infinity did gutters and a roof on our home. We are extremely satisfied with the workmanship and professionalism they showed while working on our home. We recommend them to all
Had an issue with heat bills. They have a product that is saving 31% thus far on heat and electrical. Thx Infinity!
Infinity Home Improvement did a good job of examining and improving previously installed gutters and installing new on the rest of the house. The young men were courteous and efficient. Thank you for the good service Home Improvement.
Great remodeling company with great products. Very knowledgeable staff who can get your project done right.
PLEASE READ: The owner of this company Bob Heilman is a con artist and a professional scam artist. 80% of his customers are Senior citizens because he knows he can charger 8 times more then what the job actually cost knowing most older age people will not know the difference. I recommend YOU DO NOT ...
Cancelled on me the day of my service for a quote for an addition to my house 3 times. They are not reliable. Use someone that will actually show up. Can't imagine how they stay in business.
A great job was done removing an old bathtub and installing a surround shower. The flooring was fixed with pieces of wood where gaps needed filling due to the shape of the bathtub versus the rectangular shape of the shower. I had extra new pieces of tile which was used to cover the wood and match ...
The lady who answered the phone had terrible customer service experience you can tell she s having a bad day already, and it s only 9:30 am.
Avoid Infinity Home Improvement at all costs! After pouring 10K into a bathroom remodel, we have had a recurring problem with a shower door that will not close completely, leaving a sizable gap. This, on a shower that was only installed 8 months ago and is not even being used! We had a service repa...
Had them come out and give me estimate on 10x20. & $13,800.00 was for wood. Insult to my intelligence . Sale person was nice, but if your so busy that you can double the price say so. I think it shows lack of integrity.
Had siding done on my doormer. No leaks before. After their work my daughter's closet began leaking an absurd amount. After about 2 months they finally show up to fix whatever it was that went wrong. The guy was arguing with me for 15 minutes about how he's been doing this for 30 years and it wasn't...
First, they won't give you a quote unless both husband and wife are at appointment. Second, they won't give you a quote unless you'll listen to a half hour-45 minute spiel on their company. I didn't have time, just wanted a quote on the work. They wouldn't give us a quote if we wouldn't listen to th...
Very eager to sell me a $15K walk-in tub. Very poor installation, shoddy workmanship, and damage to my bathroom door and ceiling. Width was shorter than promised, so I had to put out to get new carpeting installed.
Had 4 problems over the last 4 years, and they refuse to return phone calls. It...
We purchased a roof on 6/10/14 for $14,00.00 dollars. My roof started leaking 2/22/19 into my bathroom. I reported it, after 4 complaints I finally had 2 guys come caulk somewhat. On 3/11/19 the leak started again and no one seems to care at Infinity. I wan a new roof.
I wouldnt give them even one star. We were told both my husband and i had to be present. To fix a window? The first appointment scheduled was cancelled. The next appointment, no one showed, no one called. Seeing other reviews, this is apparently a pattern. Totally unprofessional!
My wife and I can not be anymore happier then we are with Infinity Home Improvement. We needed a ramp to get my wife in and out of the house, Infinity was the only company willing to come out and help us in the cold weather. We are very blessed to have found such a wonderful company. And thanks to ...
Great company, high quality products. In my opinion best products in the market . If you are looking for a home inprovment job to be done. I would recommend infinity home inprovment.
We are very pleased with the insulation infinity did in our attic. Everyone is so nice and polite. We can not say enough good things about the work. Thank you
I get we had a storm, and the poor guy went off the road, sure reschedule. Here I sit waiting for someone whose called in sick, how do I know CAUSE I CALLED TO ASK where is my appointment . One star for the apology
A guy named Mitch met with my elderly neighbor and gave her a price of $8,680.00 for a set of standard deck stairs made with pressurized lumber with vinyl railings. The price is double the highest bid we have gotten so far, and is so out of line as to be laughable. Then this Mitch guy tried a high p...
I hired Infinity Home Improvement and found their prices very fair and the quality of workmanship exceeded my expectations! I would recommend them to anyone!
I product was what they say it was it was installed fast. Service was great I would recommend them to friends and family.
Review for my parents...who TRIED to be customers...
I would give 0 stars...if I could. This company was useless. Scheduled an appointment for Saturday, March 3rd. No call, no show...NOTHING!! Received a phone call FINALLY...this past Friday...to reschedule. With no apology...no reason...just a lad...
Infinity put a new tub in for my Mother, Danny did such a terrific job. We are extremely pleased with the service and quality. My mom really enjoyed talking to the lady that followed up after the work was done. Thank you Infinity.
To start off, we love the two decks. Took longer than expected to complete, thanks to mother nature. A friendly note to future customers...if you get Boyd as a salesman, read and check everything, make sure prices match product. And check the wood used, it's not hand picked, you get what the lumber...
I couldn t recommend infinity less.
We have a leak in our siding that is allowing water to make its way into our house on top of a window and causing damage. We called infinity to get a quote.
Mitch was our salesperson and was very responsive. The sales team is definitely trained to create a h...
Boyd was very knowledgeable, kind and honest! He explains the entire process step by step so any lay person can understand. In addition, the telephone receptionist Sheila, was so kind and extremely professional! At this stage, I m truly expressed by this company!
IMFINITY gave me a quote for insulation on my house. It is 940 sq feet the guy showed me the quote $4800.00 i was blown away. I laughed at him hes like what the matter i said are you kidding me i had 3 other quotes $650.00 to $900.00. $4000.00 more than anybody else. DON'T HIRE THIS RIP OFF COMPANY...
I'm speechless...This company just called in response to my inquiry on Home Advisor. The scheduler asked if there was a "Mr." Thrown off guard, I replied, "yes but he is not available." The scheduler said, "we respect both of your opinions and will schedule an estimate when he is available." My ...
Similar to other reviewers, in trying to get an estimate the scheduler kept asking personal questions about my "mister" trying to figure out when he would be home. Clearly, I can't be the only one around when we receive an estimate. Needless to say, I said thanks but no thanks. They are obviously re...
I got my gutter covers in 2004 and have had no clogs in all that time. The only downside is that if you have any roof work done, Infinity must remove and replace the covers themselves or you void your warranty. I have a large number of nut bearing trees on my property and the covers have been very...
Our new tub is beautiful. Mitch is a wonderful guy to work with. Danny did amazing work. You can tell he takes a lot of pride in what he does. You guys nailed it. I will recommend you for sure
Had them come out and do a roof quote on the house and pole barn about 75sq total. The sales guy was a little pushy and never actually stepped foot on the roof, measured everything from the ground. Went through all the GAF Master Elite Roofers and guarantees they offered. Spent about an hour flappin...
I gave a 4 because of the less than stellar response time to my calls. Also for the missed appointment that no one bothered to call me on. Work done ( deck, gutters, and shower) has been exceptional. Follow up needs some work
Project : Install or Replace a Bathtub Liner or Shower Surround
Comments: Had walk-in shower installed. Excellent quality products and very happy with the installation. Had a little difficulty getting return phone calls on a minor service problem, but it was taken care of.
The job was done nicely, the customer service was very helpful and took care of things quite swiftly. The only drawback was the scheduling of the workers, I didn't really know beforehand when they were coming to the site. I like to be aware of schedules to be able to communicate some things that I o...
Wanted to have someone come out in regards to replacing my roof. They refused to set up an appointment without my wife present. Something I have not run into with local contractors. Poor business practice in my opinion considering my beautiful wife does not concern herself with these matters. Made m...
Salesman Bing was cool, price was good, quality product, quick installation. Price was a little high, but they'll work with you, especially once you tell them you are going to get a quote from another company.
We've never had any problems with the gutter helmet product in our 10 year experience with infinity.
I have gotten my roof ridge vent replaced(good but pricey), attic blanket(hopefully still good as I can't inspect it, gutters and gutter helmet. I have called repeatedly over the last 2 years for service because any rain pours over edge and splashes my deck and is ruining my door. Nobody will fix it...
Infinity worked on three of our family homes. We had a positive experience with our salesman, job estimator, and the installer. All three called and arrived promptly. We have been pleased with all of the work.
Still will not refund my deposit and wont send paperwork for what they sold me, will have to hire an attorney to resolve, STAY AWAY these guys are rip offs...
Very friendly sales associates and prompt friendly service. Always had a call to say the installers were coming and at what time. I think there has been a nice improvement to the appearance of the gutters. I chose the brown color because it blended very nice to the rest of the house. I would rec...
Scheduled an appointment, then they emailed me to call them, so I did. After waiting on hold for a while I was told BOTH my wife and I had to be there for the appointment! I've had other roofing companies come out to give estimates and this was NEVER a requirement. I suspect it is some sort of ha...
BEWARE OF THIS COMPANY!! Strangely want my wife present for an insulation estimate. I just paid 10k for a roof. Didn't need anybody there but the guy paying the bill, ME! YOUR LOSS. I WISH I HAD READ ALL THE REVIEWS BEFORE I CALLED THEM. THERE IS SOME KIND OF A SCAM GOING ON HERE.
Contracted them to install fascia in Aug 18. It was end of Oct 18 before it was scheduled. Workmanship was poor and shoddy and still not complete here in Dec .
We had gutters and gutter helmet installed on our home. The entire staff is amazing treated me great. Tom helped us through the entire process. The guy who did the work, worked hard and got the work done in the scheduled time. I am just happy that I don't have to pay someone to clean the gutters any...
I did not hire them. I didnt even get a quote because they literally called me 5 times within a 2 hour period while I was at work. I finally had to step away from work and answer the phone to tell them to quit calling and hounding me. Call a person, leave a message one time a day like a normal pers...
We had 60% of our singles taken by straight line winds. They came out much quicker than expected and had the roof tarped until the rain and winds stopped enough to replace it which saved us from further damage and cost in the long run. Quick and professional.
Easy to work with, many different finance options if needed. Timely install. Gutters look great.
Had a roofing problem..local builders were all busy.I contacted Infinity.They sent someone out within a couple of days to assess problem. A few days later the workers came and fixed the problem. They were friendly.. courtious ..left no mess. Would recommend this company to my friends..
This is my second experience with Infinity Home Improvement. Both times I have been very satisfied with the service from beginning to end. The sales person was very thorough in explaining what would be done to my roof. We had a little trouble getting it scheduled due to other issues having nothing t...
We have purchased both the gutter guard and new windows from Infinity. Both teams did a great job with installation and took care not to damage any of the garden beds beyond a few broken leaves. The people doing the work were friendly and updated us with issues or problems along the way. They also w...
I meet and talked with Laura at the Home and Garden show this weekend. She was very knowledgeable and had great energy. We will defiantly be calling then for our future projects we don t want to tackle!
Infinity did our gutter system on our home in a professional and friendly manor. They had respect for our home and yard. When we were looking for a gutter system Infinity showed us the quality and price we been looking for. I would recommend to everyone.
Installed gutters corner leaks gutter is 5/8" from facia for aproximatly 4 feet from corner its not pitched properly I called let them know they set up appointment for someone to come fix gutters they didnt show wife called they said it was scheduled for next day I called they admitted it was change...
Unfortunately, we were unable to complete the work that had originally been quoted due to structural issues. We spoke to the owner and determined an alternative plan, the work was completed, and he agreed to credit the difference. Approximately one week later, we received the check, as agreed. We ha...
we love the gutter helmet system. The staff is helpful. Mitch is such a joy to have in our home. Ron worked hard in the freezing cold weather the work looks good. thank you
They did a perfect job on our new front door. The new sect was done by people that did not proper guidance. We told what we wanted and they followed our directions it looks great
Infinity did an excellent job with the installation of new and replacement gutters on our 100+ year old house. The new gutters match the existing gutters perfectly. The installation should help to resolve some moisture issues around the home foundation to direct rainwater runoff away from the house...
I had my parents roof and gutters done with Infinity. They are amazing. Kept in touch with us all the way thought the project. Definitely going to use them this spring on my home. Thank you infinity
Fast service and fair price for gutter helmet. Only 4 star because customer service was a little overkill with all of the reminders.